Sarah Williams

IT Consultant-  Short term contract designing and implementing IT Infrastructure for a new business, streamlining various platforms by migrating to Microsoft 365 Business Premium with minimum business disruption, creating greater security and work efficiency.  

Supporting 2000 users in 2nd and 3rd line support BAU, on various devices i.e. desktops, laptops, iPads and IP and smart phones. Providing onsite and remote support, diagnosing faults and seeing them through to resolution.

Support and implementation of major business transformation project moving 1600 users to new sites and new systems, migrating all users on to Windows 10 with Cisco VPN client, Office, Outlook and Exchange.

Remote Access - Support and issue, auditing usage, managing costs, reduced spending by 40% by identifying usage patterns. 

Asset Management - audit and management of 1600 new devices, creating a comprehensive asset portfolio for greater cost efficiency, supporting the life cycle management and strategic decision making.

Project Manager and implementer for a small charity organisation.  Successfully upgraded and migrated 200 users on to a brand new infrastructure, from designing solution to installing devices.  Providing technical support, advice and solutions. 

Disaster Recovery - Provided on site support to live emergencies, implementing contingency plans through to managing the staff and technologies back to their base in shortest possible timeframe.  Disaster recovery planning. Setting up of new sites, sensitive locations, site closures and large office moves, always ensuring as little disruption to business as possible.

Project Managing and implementation 1st and 2nd line support UK wide.  Introducing formal procedures, training documents and educating users.  Assessing branch requirements for hardware, software and providing solutions.  Working on a Win2k platform with Citrix server and MSOffice 2003, administrating Web based pop3 mail. Technical Desktop Support Engineer

(Includes outsource to IBM and Getronics)

Customer Services Supporting 1000 users face to face within a multi-site environment.  Also supporting call centre for emergency operators and directory enquiries. Exceeding most SLA's, achieving 98% of all  faults and service requests.  Also involved cable laying, jumpering network and telecoms connections from LEN, setting up telephone configurations and ACD groups.  UK Specialist and leading engineer for Apple Mac Legacy OS faults.

• Imaging and deploying new and upgraded pc’s to 1000 users.
• Office relocation Project Manager, ensured all moves were carried out with little or no business interruption, point of contact for customer issue requirements.
• Casanove Merchant Bank, London (IBM) – Key member of team, creating image and rolling out 50 upgraded pc’s to stockbrokers, maintaining minimum disruption.
• C&W, UK wide – part of UK revolving team providing back up support for desktop support and carrying out office moves and rollouts.
• C&W, London – Managing project team to educate users on use of archiving and server space saving for MS Outlook, optimise speed and processing efficiency of archives.