ServiceNow Senior Manager, FSO Practice
Ernst & Young (EY), Australia
As a Senior Manager in EY's Financial Service Operations practice for ServiceNow, I work with enterprise financial customers such as Big4 banks, Regional banks, Insurance and Wealth management customers to lead them in their transformation journey, advise them on the roadmap and implement ServiceNow in their landscape across all capabilities such as ITSM, HRSD with Onboarding/Offboarding experience, Risk & Compliance (GRC), Customer Service management module and other key capabilities of the platform.
- ServiceNow HRSD implementation for Big 4 Australian Bank - As the technology lead for the program, I lead the team to transform their people experience using the HRSD and onboarding/offboarding module of ServiceNow across 33 geographies.
- ServiceNow GRC implementation for Big 4 Australian Bank, ServiceNow GRC - As the lead solution architect for ServiceNow, I worked with closely with the bank's risk & compliance team, ServiceNow product team and the EY's implementation team to define the solution and roadmap for the implementation of Governance, Risk and Compliance module. Thereafter, I am currently leading the team for the implementation of the product in the bank.
- ServiceNow GRC & BCM implementation for Leading Regional Bank, Queensland, - As the technology lead, I worked with the bank for the implementation of Governance, Risk and Compliance (GRC) and Business Continuity Management (BCM) module across the bank, and integration of a newly acquired entity within the ServiceNow to provide a single unified experience for Risk & Compliance across the bank.
- ServiceNow GRC implementation for Global Wealth & Asset Investment Agency, Melbourne - As the technology lead, I am currently leading the implementation of ServiceNow Governance, Risk and Compliance (GRC) module for the global investment agency across multiple geographies.
- Business Development & Practice Development for EY ServiceNow - As a leader in the EY Australia's ServiceNow practice, I lead the business development activities for ServiceNow GTM offerings and is primarily engaged in responding to RFIs, RFPs, new sales opportunity and work with EY's customers to provide future looking solutions to their business problems with ServiceNow. I also am actively engaged in practice development such as building delivery accelerators, thought leadership, training, certifications, and recruitment.