Salesforce Functional Consultant and Technical Business Analyst with 8+ years of experience delivering CRM implementations, enhancements, and business applications delivery across global organizations. Experienced in requirements discovery and analysis, stakeholder engagement, functional solution design, Salesforce configuration, testing and UAT, release coordination, data migration, and end-user training. Worked with global stakeholders across North America, Latin America, METAP, APAC, Russia/CIS regions with project experience spanning pharmaceuticals, healthcare, insurance, manufacturing, hospitality, utilities, and e-commerce.