(UK, Hatfield)

(UAE, Dubai) 

• Manage user accounts, access rights, and identity management processes in accordance with organizational security requirements;
• Administer Microsoft 365 productivity and collaboration services supporting organizational operations;
• Manage workplace technology and endpoint management services;
• Support business continuity and disaster recovery initiatives;
• Manage IT procurement processes, vendor evaluations, and tender activities;
• Manage enterprise network infrastructure and connectivity services;
• Manage deployment, maintenance, and continuous improvement of IT infrastructure and workplace technology services;
• Support information security controls, compliance requirements, and access management processes;
• Coordinate planning, implementation, and continuous improvement of IT services and technology solutions;
• Manage relationships with vendors, service providers, and stakeholders supporting operational and project requirements;
• Manage vendor onboarding and registration activities in accordance with organizational requirements.

• Managed enterprise infrastructure and core technology services, including business applications, communication, network, storage and database platforms;
• Coordinate system integrations and API implementation activities with software development teams;
• Lead infrastructure upgrade and technology implementation initiatives;
• Lead technology projects and coordinate cross-functional teams supporting business and operational objectives;
• Manage vendor relationships and IT procurement activities;
• Manage information security and compliance initiatives;
• Managed enterprise business systems supporting core insurance operations;
• Manage backup, recovery and business continuity processes.

• Managed project planning, delivery, implementation and change management activities across business stakeholders, technical teams and vendors;
• Coordinate API integration projects from requirements gathering through testing and deployment;
• Manage ERP enhancement, upgrade and release management activities;
• Manage project budgets, resources and delivery timelines;
• Lead coordination of technical teams and software developers;
• Manage relationships with business stakeholders and external vendors;

• Manage vendor relationships and IT procurement activities;
• Managed enterprise communication systems, network infrastructure, server platforms and business systems;
• Manage information security and access control processes across enterprise systems;
• Coordinated business systems enhancements, testing activities and technology initiatives;
• Coordinate technology improvement and infrastructure upgrade initiatives.

• Lead the IT procurement management process covering orders, contracts, delivery arrangement and cost management;
• Manage user access, permissions, and security settings within the ERP system;
• Coordinate ERP upgrades, testing activities and deployment of new functionality;
• Managed user training and adoption of enterprise business systems;
• Managed enterprise infrastructure and core IT services, including business applications, databases and communication systems supporting business operations;
• Ensure operational continuity through infrastructure management and data protection activities;
• Managed technology projects, vendor relationships and third-party service providers;
• Coordinate planning and implementation of technology improvements and business system enhancements.

• Provide end-user support and workplace technology services;
• Administered collaboration and productivity platforms supporting business operations;
• Administered workplace technology, security systems, and user access management processes;
• Supported end-user services and service desk operations;
• Support project coordination and technology-related initiatives across business operations.