(UK, Hatfield)

(UAE, Dubai) 

• Administer Microsoft 365 services, including Microsoft Entra ID, Exchange Online, SharePoint Online, and Microsoft Intune;
• Manage identity and endpoint services through Microsoft Entra ID, Active Directory, Microsoft Intune, and Ivanti Connect Secure;
• Deliver end-user support, administer ServiceNow processes, maintain technical documentation, and coordinate ICT initiatives through Asana;
• Support Microsoft Teams Phone, Yealink meeting room systems, and workplace collaboration technologies;
• Deploy Hikvision-based physical security systems, including CCTV, access control, and fire alarm solutions;
• Coordinate infrastructure upgrades, office relocations, and workplace technology deployments while maintaining business continuity;
• Manage IT procurement, vendor relationships, and IT asset lifecycle activities;
• Coordinated the rollout of Microsoft Copilot across the Country Office, supporting deployment and user adoption;
• Implemented cloud printing, improving centralized print management and user experience.

• Design, deployment, and lifecycle management of IT infrastructure based on VMware, Windows Server, and Linux;
• Manage enterprise network infrastructure using MikroTik and Ubiquiti UniFi, including LAN/WAN, VLAN segmentation, and secure remote access through WireGuard;
• Administer Nginx, VPS environments, and corporate email platforms, ensuring service availability and business continuity;
• Manage enterprise business applications, including insurance systems, CRM systems, and Nextcloud, supporting administration and API integrations;
• Maintain backup and disaster recovery solutions using Synology Active Backup;
• Deliver infrastructure modernization initiatives, including greenfield deployments, office relocations, Asterisk IP telephony, and Hikvision security systems;
• Enhance infrastructure security through IAM, endpoint protection, vulnerability management, and infrastructure hardening;
• Manage IT procurement, vendor relationships, and supplier performance.

• Lead enterprise technology projects through planning, execution, release management, and post-deployment activities;
• Translate business requirements into functional specifications for software development and ERP enhancements;
• Coordinate ERP delivery through requirements analysis, solution validation, UAT, release management, and production deployment;
• Deliver enterprise system integrations using Swagger and Postman with banking systems, payment gateways, SMS providers, government services, and accounting platforms;
• Govern project scope, timelines, resources, risks, and implementation activities using ClickUp;
• Develop functional specifications, process flows, and technical documentation using Draw.io.

• Manage enterprise infrastructure based on VMware, Windows Server, Linux, and Active Directory;
• Manage enterprise network infrastructure using Ubiquiti UniFi, delivering LAN/WAN, Wi-Fi, DHCP, and DNS services;
• Administer VPS environments, proxy services, and corporate email platforms;
• Manage enterprise business platforms, including ERP, CRM, and Nextcloud;
• Deliver enterprise technology initiatives, including website development, system integrations, Grandstream IP telephony, and Hikvision security systems;
• Manage IT procurement, software licensing, vendor selection, and technology acquisition.

• Manage enterprise infrastructure based on VMware virtualization and Windows Server;
• Manage enterprise compute infrastructure, ensuring platform availability and lifecycle management;
• Manage enterprise network infrastructure using MikroTik, delivering LAN/WAN connectivity and core network services;
• Administer ERP platforms, including user administration, RBAC, configuration, testing, release coordination, and operational support;
• Administer VPS environments and business-critical enterprise applications, ensuring operational continuity;
• Drive infrastructure modernization initiatives while managing IT procurement and vendor relationships.

• Deliver end-user support for workplace devices, printers, peripherals, and IP telephony;
• Support Cisco-based enterprise network infrastructure, providing LAN/WAN connectivity and secure remote access through OpenVPN;
• Administer Google Workspace services and provide IT service desk support using Freshdesk;
• Support enterprise communication services through Asterisk IP telephony administration;
• Administer VPS environments, NAS storage, web hosting, and business infrastructure services;
• Support office expansion by deploying workplace technologies, CRM platforms, IT infrastructure, and coordinating IT activities through ClickUp.