Insurance and customer service professional with over 10 years experience at one of the largest high street brokers. Commercially aware, adaptable, professional, hard working and driven to succeed. Empathic and understanding of customer needs. Proven track record delivering excellent customer service, sales and people development. Proficient in a range of systems, trained in GDPR and FCA compliance.
- King's Lynn - PE30 1QS
- 07594363751
- shaneawestby@live.co.uk
Summary
Work experience
07/18present
Customer Service Associate
Swinton Insurance
Returned to Swinton Insurance as Customer Service Advisor. Delivers excellent customer service whilst managing a varied range of sales KPI’s. Duties include all aspects of policy servicing from quote to sale, mid-term adjustments, claims and resolving complaints. Compliant with GDPR and FCA regulations. 100% quality scores and consistently achieved sales targets. Works well independently as well as part of a team. Adaptive, resilient, professional and driven to succeed. Now being made redundant.
11/1707/18
Media Sales Excecutive
Iliffe Media - The Lynn News
Print and digital advertising sales including project work. converted at 35% over the phone selling both print advertising space and digital advertising campaigns. Designed advertisements and responsible for the whole process from sale to print. key achievement was the re-formatting and production of the visitors guide 'Destination East Anglia'.
03/0811/17
Customer Service Associate
Swinton Insurance
Held Insurance Sales Executive, Customer Service Associate and Seconded Branch Manager roles. Delivers excellent customer service whilst managing a varied range of sales KPI’s. Duties include all aspects of policy servicing from quote to sale, mid-term adjustments, claims and resolving complaints. Compliant with GDPR and FCA regulations. 100% quality scores and consistently achieved sales targets. Left to try a new challenge.
10/0603/08
Life Insurance Consultant
Click Life
Started as an inbound call handler and progressed to sales consultant. Achieved 40% conversion rate, handling in excess of 350 calls a month. Writing £25000 worth of business monthly. Devised and implemented a training program for new inbound call handlers.
11/0309/06
Store Manager
The Officers Club
Responsible for 10 staff. Full profit and loss accountability. Increased sales by 8% year on year. Reduced stock-loss by 10%. Coached and developed staff. Successfully assisted staff development with 4 members of staff achieving management roles.
04/0310/03
Assistant Manager
Peacocks Stores
Large store with a very high turnover. Key responsibility for the menswear department. Assisted Branch Manager in the day to day running of the branch. Left to manage my own branch.
09/0104/03
Assistant Manager
The Officers Club
Worked up from Sales Assistant to Assistant Manager. Small branch with 6 Staff members. Increased sales by 4% and decreased stock-loss by 2.5%. Left to gain experience in a large store.
Education
20012003
A Levels
Tomlinscote School & 6th Form College
Communication Studies, Psychology and Politics - Grade C
19962001
GCSE's
Tomlinscote School & 6th Form College
10 GCSE's Grade B-C