Customer focused and strives to improve experience of the customers and staff. Dedicated
Customer Service professional with knowledge of service delivery and proven multitasking in
diverse situations and creating solutions that benefit customer client needs. Committed to
maintaining professional relationships to increase profitability and drive high standard of business
values results in higher repeat loyal customers.
Anticipate and meet all customer needs
Handle a high volume of outbound calls within service metrics
Ensure timely, accurate, and consistent file documentation
Guide callers through troubleshooting, navigating the company site or using the products or
services
Maintain accurate records and statistical and activity reports on revenue every auction twice a
week.
Research risk analysis for upcoming local opportunities and local competition
Create Marketing materials, pictures, upcoming events are up to date
Ensure all locations have necessary space to meet demand of customers and inventory.
Create Flyers target specific vendors interest
Design plans to market events and products
Review system for compliance with license policy requirements
Maintains a high level of customer service and interaction, responding and resolving issues in a timely manner to establish trust and increase future sale opportunity to fit customer needs.
Scheduling job site deadlines and assigning employees to higher revenue jobs and repeat
customers at priority.
Maintains staff by HR support recruiting and training and license applications
Dispatch and schedule maintenance and emergency calls
Design proposals for bid sales, edit, and create contracts for upcoming jobs
Collect data from software to generate timesheets for employees, track mileage, log project
hours for client billing
Payroll, Accounts receivable and Accounts payable
Increased area coverage by 60% through effective scheduling and detailed location monitoring.
Sent out technician to assist priority service request 20 hourly callers based on availability,
locations, needs and worker.
Closely monitored dispatch board to triage and prioritize over 90 daily calls.
Ordered supplies and allocated resources to personnel based on need.
Generated new profit of $10,000 by selling out dated inventory systems on eBay.
Scheduled, rescheduled and cancelled appointments for dental patients.
Helped patients complete necessary medical forms and documentation.
Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
Managed financial documentations such as treatment plans and invoices to be charged to
Medicaid
Organized and maintained patient chart filing system to promote quick data finding for staff.
Completed patient intakes with case histories, insurance coverage information and mandated
forms.
Used Quick Dental for digitizing and organizing over 1600 medical records.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Associates of Science: Biology
Craven Community College - New Bern, NC
Skills
Customer Account Management Verbal and Written Communication
Issue and Complaint Resolution Building Customer Trust and Loyalty
Administrative and Office Support Inventory Management
Establishing and Maintaining Customer Invoice Preparation and Processing
Relationships. Inventory and liquidate unused assets
High Call Volume and Quality Metrics