Shawn McDermott

Houston, TX.

Managed telecommunications of over 50 offshore Rigs worldwide. Managed 3 Immersive TelePresence Units and Server.

Managed and supported over 3000 users globally on Cisco Unified Communications Manager.

Brought video architecture in house saving the company thousands on outsourcing costs.

Converted legacy PRI/T1 telephony links to a more modern SIP Trunking, saving thousands in costs and increasing scale-ability.

Deployed Cisco's Collaboration Edge technology and deploying Jabber to Mobile platforms. Increased communications for mobile employees and saved money on mobile costs.

Deployed Cisco Hybrid Cloud and On-Prem conferencing solution.

Implemented UCCX contact center to reduce switchboard personnel costs.

Migrated legacy systems from Hardware to VM Ware Environment.

Managed and mentored team of engineers.

Negotiated contracts with Telecom companies.

Worked with various vendor 3rd party products with unified communications architecture.

St.Louis, MO.

Design and Support of Network and Unified Communications Support multitude of customers. Support and troubleshoot enterprise Unified Communication environments. 3rd Party applications integration into existing Cisco Products

Houston, TX.

Wrote custom scripts for UCCX.

Ran multi-site managed services for over 20 business units.

Design and Support of Network and Unified Communications Roll-out multiple IPT sites.

International CUCM Cluster connected via Inter cluster Trunks.

3rd Party applications integration into existing Cisco Products

Houston, TX 

Design and Support of Cisco AVVID/VOIP Technologies Roll-out multiple IPT sites.

International CUCM Cluster connected via Inter cluster Trunks. Manage Move, Add, and Changes for entire international clusters.

Train new users on Cisco Phones and Unified Messaging System.

Configure Unified Presence with Microsoft OCS. Patch and of all IPT hardware/software. Configure Call Accounting Server.

Manage Move, Add and changes Avaya PBX System. Provided new users of Cisco System with Avaya feature set. Designed Dial plan for international LCR(Least Cost Routing).

• Designed and implemented mobility features for remote users.

Managed upgrade and new deployment projects for the Voice system.

Worked with vendors for services and inventory procurement. Managed Multiple IPT projects for office moves and openings.    

Getronics Contract, Houston, TX   

Troubleshooting and Support of Cisco AVVID/VOIP Technologies Configure and install Cisco Unity.

Configure and install Microsoft Exchange and SQL Server.

Houston, TX & Minneapolis, MN 

Manage the help desk and network support function for Hanscomb Faithful & Gould for North American operations, supporting around 500 users and an average of 20 support calls a day.

• Manage various IT projects, such as remote access (checkpoint and Microsoft PPTP) implementation, user training program in using company software and equipment.
• Manage 3rd party vendor relationships for computer hardware housed in Hanscomb Faithful & Gould. Procure company’s telecom needs (such as cell phones, video conferencing, manage company-wide phone system).
• Supervise IS employees in managing day-to-day help desk function.
• Managed over 30 servers at multiple sites.
• Used Enterprise Anti-Virus, Backup, and operations software to manage multiple server platforms.
• Managed and implemented Terminal Server Cluster.

 

IT Strategic Plan Development

 

• Assist CIO in preparing IT budget for each fiscal year, handle procurement and manage asset inventory.
• Assist CIO in formulating IT Strategic plans for the North American Operations, such as define telecom needs for company-wide users.
• Conduct various Microsoft office (Word, Excel, PowerPoint, Outlook, Access) training for corporate users. Conduct technical training (such as setting up Active Directory) for the IS department.
• Develop and maintain overall IT management policies and procedures, service-level agreements, specifically around Information Security and Application Change Management Procedures.
• Develop an enterprise-wide disaster recovery plan, backup and recovery procedures and execute recovery testing on an as-needed basis.
• Back up critical business applications and servers using Veritas Backup Exec.

 

Network Implementation and IT Project Management

 

• Setup and maintain Microsoft Exchange Server and Windows 2000 Active Directory. Setup and maintain the help desk tool, Track-It to track and analyze computer users’ problems/issues.
• Troubleshoot PC hardware, software and LAN connectivity, printer issues/problems, mobile computing solutions and support for Hanscomb Faithful & Gould’s global users
• Implemented the various offices’ (Detroit - MI, Houston - TX, Dallas - TX Cincinnati - OH, and Seal Beach - CA) IT network infrastructure for Hanscomb Faithful & Gould with minimal supervision.
• Repair and maintain office equipment upon user's’ request
• Maintain documentation on Inventory Control, Change control policies and analyze trouble ticket initiated by users. Also maintain a custom company knowledge base for internal customer support purpose.
• Research and develop company equipment standards for users in Hanscomb Faithful & Gould.
• Researched and Implemented secure company intra instant messaging solution allowing increase in company work productivity.