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Dedicated professional bringing a diverse skill set to software implementation and client management with the ability to build strong relationships with all stakeholders.  Proven success in analysis of HR processes, change management and driving client success.

Skills & Experience

  • Verbal, Written and Presentation
  • Highly Self motivated
  • Strategic Solutioning
  • Project Management and Change Management
  • Business and Process Analysis
  • Saas, Integrations, Mobile Technologies
  • Proficient in MS Office applications, Salesforce, SQL, SDLC

Work experience

Sep 2011Present

Implementation / Client Success Manager

Montage Talent

Perform vital role in high-growth organization in expanding market delivering leading SaaS technology to expanding client base.  Develop and execute strategies to implement and drive adoption for Fortune 500 organizations using change management, process evaluation and analysis to increase calculated ROI.  Work closely with sales and development teams to foster client partnerships and drive toward company goals while reporting client needs and enhancement requests.  Record progress in Salesforce and conduct regular client presentations and facilitate progress discussions.

Oct 2009Sep 2011

Information Technology Consultant - Codeworks

Kohls, Inc.

Fulfilled several key roles in the $80M+ strategic Digital Signage project for Kohl's, a Fortune 200 retailer  including Project Coordinator, Business Analyst, and Project Lead. Effectively impacted the company-wide adoption of a vital leading-edge technology from proof-of-concept through enterprise rollout.   Liaison between store and development teams, recording business requirements, quality assurance and evaluating front end workflows. Regularly reported progress to various levels of management and presentations to upper management.   The success of the project drove reduction in labor dollars, increased signing accuracy, and met corporate initiatives.

Jul 2005Aug 2008

Implementation Manager

Speciality Systems & Equipment

SME for Stromberg employee management software working closely with sales to provide pre-sales support.   Managed projects to effectively implement solution based on client needs.   Using advanced knowledge of SQL to effectively configure server-based software and integrate data with payroll systems.  Provided client training and designed workflow options to allow optimal user experience.  Promote positive customer relations to ensure client retention.

Jul 2000Jul 2005

Sr. Application Specialist

Onyx Waste Services (now Veoli)

Installation and maintenance of critical corporate systems.  Planned and executed email conversion project for 5K+ users.  Ensure proper system protocols and procedures were implemented for IT controls and best practice, including SOX compliance.  Interfaced with business stakeholders and proposed strategies to management upper management.



Computer Information Systems

Lakeshore Technical College