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Work experience

Certified Travel Agent

Xstream Travel
May 2015Present

Plan and book accommodations, insurance and other travel services
Cooperate with clients to determine their needs and advise them of the discounts they can benefit
Deal with occurring travel problems, complaints or refunds
Attend regular travel seminars to remain updated with tourism trends

Pharmacy Technician - Super User/Subject Matter Expert

Mar 2012Present

Consistently meet established productivity, schedule adherence, and quality standards while maintaining a good attendance record.
Extensive call center work experience within own function.
Work is frequently completed without established procedures. 
May coordinate other's activities and acts as a resource for others and remains available to staff to answer questions directly in-person or via email.
Applies knowledge/skills to complex activities and special projects.
Provides support for pharmacy clerks & pharmacy technicians.
Resolves escalated customer issues, ensuring accurate information is provided.
Enter prescriptions and verify appropriate information. Processes prescriptions (from Intake to Order completion).
Contact patients, pharmacists and doctor's offices to resolve claims issues.
Interprets physicians' prescriptions and creates order, accesses, inputs, and retrieves prescription information from computer system, verifies whether order is reimbursable.

Per Diem Pharmacy Technician

AHR Professionals
Jul 2011Mar 2012

Participates in the triage of medication transport from the pharmacy to nursing units, clinics, and all other sites, as directed by the Chief Pharmacist or the supervising pharmacist and returns them to the pharmacy.
Fills inpatient medication cassettes accurately and efficiently and prepares prescriptions for outpatients.
Assists the pharmacists in preparing and labeling prescriptions and supplies for distribution.
Helps patients who are dropping off or picking up prescription orders promptly, with courtesy and compassion.
Considers departmental and client (patient) needs in scheduling time off to maintain workflow consistent with the highest level of client (patient) care.
Provides responsive, high quality service to County employees, representatives of outside agencies and members of the public by providing accurate, complete and up-to-date information.

Compounding Pharmacy Technician

The Remedy Pharm
Jul 2010Jul 2011

Assists the pharmacist with the preparation and dispensing of medications and supplies using appropriate techniques and following all state and federal policies and procedures.
Ensures that all pharmacy surfaces, laminar flow hoods and clean room are cleaned per company policy.
Understands and can perform basic pharmaceutical calculations in order to obtain correct doses of medications.
Accurately calibrates equipment.
Assists with recording and maintaining pharmacy temperature and cleaning logs.
Prepares medications under the supervision of a pharmacist so they are accurately compounded.
Ensures that a licensed pharmacist properly checks all compounding and packing.
Adheres to appropriate safety and quality assurance practices. Assists with product purchasing, inventory and equipment management.
Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary information under HIPAA policies.
Assists with the training and supervision of new pharmacy technicians. In all activities, complies with accreditation, legal, regulatory, and safety requirements.

Pharmacy Technician Student

Mar 2010Apr 2010

Adheres to appropriate safety and quality assurance practices.
Understands basic drug terminology and therapies/services provided.
Maintains confidentiality of patient and proprietary information.
Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary information.
Understands and complies with HIPPA.
Complies with state and federal laws. In all activities, complies with accreditation, legal, regulatory, and safety requirements.
Providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
Picks and packs medical supplies to fill patient orders. Accurately dispenses products in the computer system to generate a delivery ticket and/or prescription labels.
Assists the pharmacist with the preparation and dispensing of medications and supplies using appropriate techniques and following all state and federal policies and procedures.
Understands and can perform basic pharmaceutical calculations in order to obtain correct doses of medications.

Assistant Manager
May 2006Dec 2009

Handles all customer inquiries and/or questions they might have.
Schedules all for residential and business customers appointments.
Operate or tend washing machines to wash industrial or household articles, such as cloth garments, suede, leather, furs, blankets, draperies, linens, rugs, and carpets. Includes spotters and dyers of these articles. 
Folds fluff-dried or pressed laundry, such as shirts, towels, uniforms, and jackets: Shakes out, smooths, folds, sorts, and stacks wash according to identification tags. 
Inspects pressed laundry for holes or tears, and separates defective articles for transfer to repair department. 
Folds laundry, preparatory to wrapping, for delivery to customer. 
Folds pressed shirts around cardboard forms and inserts assembly in plastic bags. 
May attach missing buttons to articles, using button-sewing-machine or button-attaching machine.
May unload tumbler. May turn socks, match pairs, and tie socks into bundles.
Will assist with delivering all orders if needed.

Assistant Manager

Jagged edge inc
Sep 2000Oct 2005

Trains store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training.
Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise.
Purchases inventory by researching emerging products; anticipating buyer interest; negotiating volume price breaks; placing and expediting orders; verifying receipt.
Attracts customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor.
Promotes sales by demonstrating merchandise and products to customers.
Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery.
Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.
Maintains a safe and clean store environment by developing and publishing evacuation routes; determining and documenting locations of potentially dangerous materials and chemicals.
Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand.
Prepares reports by collecting, analyzing, and summarizing information.
Maintains quality service by establishing and enforcing organization standards.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.



Microsoft Office, Pharmacy Systems InterCom Plus, QS1, IRIS, Data Entry, Electronic Filing, Email,  Internet, Typing, Word Processing

Answer Phones, Appointments, Billing, Client Relations, Communication, Coordinate Office Activities,  Correspondence, Delivering Mail,  Filing, 
Front Desk Operations, Office Equipment, Office Supply Inventory, Respond to Inquiries, Routing Phone Calls
Scheduling, Screening and Directing Calls, Shipping, Teamwork, Time Management, Travel Arrangements, Verbal CommunicationWelcome Visitors, Written Communication


Proactive vs. Reactive, Flexible/Adaptable, A Good Communicator, Respectful, Quiet, Confidence,  Enthusiastic, Open-Minded, Resourceful, Rewarding, Well Educated, Open to Change, Interested in Feedback,  Evaluative,  Organized,  Consistent, Delegates, Initiative


Problem solving ability, Meeting service level agreements, Exceeding Initial Response (IR), Budget management, Team management, Expertise in staff handling, Performance management,  Capable of handling escalation staff team of larger numbers, Has previous experience in recruiting and retaining the staff, Has proven track record in escalation management with defined operational procedures for increasing the efficiency of task accomplishment


Patience, Attentiveness, Clear Communication Skills,  Knowledge of the Product / Service,  Ability to Use "Positive Language",  Acting Skills,  Time Management,  Ability to "Read" Customers,  A Calming Presence,  Goal Oriented Focus,  Ability to Handle Surprises,  Persuasion Skills,  Tenacity,  Closing Ability,  Willingness to Learn


Provide medication and other health products to patients
Mix intravenous solutions
Count tablets and label bottles
Receive electronic prescriptions from medical offices Handle computer order entry of prescriptions
Receive written prescriptions and requests for patient refills
Verify complete and accurate prescriptions
Stock and inventory prescription and over-the-counter medications


Bachelor's Degree

Colorado State University-Global Campus
Pursuing a BS in Healthcare Administration / Management with specializing in Criminology


American Career College-Anaheim
Pharmacy Technician students learn pharmacy law, basic chemistry, pharmacology, dosage calculations, inpatient pharmacy procedures, and retail pharmacy procedures. Major emphasis is placed on learning the trade and generic names of selected drugs, drug classifications, indications, routes of administration, side effects, dosages, and storage requirements. Pharmaceutical preparation skills including filling prescriptions, unit dose drug distribution system, and preparation of sterile products are introduced, explained, and practiced. Students learn pharmaceutical and medical terminology including abbreviations and symbols used in prescribing, dispensing and charting. The training program is divided into learning units called modules. Students must complete all modules. Each core module stands alone and is not dependent upon previous training. Upon successful completion of the classroom and laboratory training, students are required to complete a 240 hour externship.

General Education Diploma

ABC Adult School - Cerritos, CA

General Education


Certified Travel Agent #A1417882

Xstream Travel

Principles of Investigation #4680.31410.00003

Southwestern college - p.o.s.t.


American Heart Association BLS for Healthcare Providers (CPR and AED)

American Heart Association
Aug 2014Aug 2016

Healthcare professionals learn to recognize several life-threatening emergencies, provide CPR to victims of all ages, use an AED, and relieve choking in a safe, timely and effective manner. 

Pharmacy Technician License #98401

State of California Board of Pharmacy



Tony Quichocho, Mentor, Travel Agent

408/796-2896 -

Michael Hongkham, Owner

310/985.0661 -

Steven Tan, PharmD

415/823-2708 -

Edward Thesing, Lead Pharmacy Technician

619/813-3522 -

Sarene Nop, Lead Pharmacy Technician


Mike Gutierrez, Pharmacy Tech