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Professional Summary

Results-driven Quality Assurance professional with 3+ years of experience in e-learning content evaluation, quality control, and educational technology. Pharmacy graduate with specialized expertise in content operations, quality assurance processes, and data analytics. Proven track record of maintaining a 92% accuracy rate across 1,000+ monthly deliverables, developing standardized QA frameworks, and improving platform quality scores by 25%. Demonstrated strong analytical skills, exceptional attention to detail, and excellent communication and collaboration skills with experience in cross-functional team coordination and process optimization

Work experience

July -2023Current

Quality Assurance Specialist - Content Operations

Chegg India pvt Ltd

  • Develop and implement comprehensive QA processes and quality assessment frameworks for 1,000+ monthly e-learning deliverables, maintaining 92% accuracy rate
  • Conduct detailed quality reviews of educational content, including study materials, assessment frameworks, and interactive learning components, ensuring adherence to editorial standards
  • Perform systematic testing and evaluation of digital educational resources across multiple devices and platforms to ensure consistent user experience
  • Identify, document, and report content defects and quality issues, coordinating with instructional designers, content developers, and subject matter experts for timely resolution
  • Collaborate with cross-functional teams including project managers, senior consultants, and technical teams, to deliver quality-assured solutions within established timelines
  • Maintain comprehensive documentation of QA processes, review results, quality metrics, and continuous improvement initiatives
  • Utilize data analytics tools (SQL, Tableau, Excel) to perform quantitative quality analysis and generate actionable insights for content improvement
  • Apply analytical methodologies and problem-solving frameworks to identify quality gaps and develop corrective action plans
August 2022June 2023

Educator and Co-Founder

SPB Academy

  •  Designed and quality-assured comprehensive educational curriculum, including study materials, practice tests, and assessment frameworks for competitive exam preparation
  • Delivered 50+ live online lectures to 2,000+ students across digital platforms, demonstrating strong presentation and communication skills 
  • Conducted quality reviews of digital learning resources ensuring accuracy, clarity, and adherence to educational standards
  • Created digital resources and analytical content for pharmaceutical sciences education and tested them across different platform
June 2022August 2023

Research Trainee

Himalaya meditek

- Assisted IPQC (In-Process Quality Control) team in drafting Standard Operating Procedures for new drug formulations 

- Contributed to pharmaceutical documentation, quality assurance processes, and regulatory compliance activities

Education

Aug 2025Aug 2026

Advanced Diploma in Drug Regulatory Affairs (ADDRA)

Jamia Hamdard

Regulatory documents 

Aug 2019June 2023

Bachelor of Pharmacy

Uttrakhand Technical University, dehradun

Relevant Coursework: Pharmacology, Pharmaceutical Chemistry, Pharmacokinetics, Clinical Pharmacy, Life sciences.

TECHNICAL PROFICIENCIES

Quality Assurance Tools: Quality Assessment Frameworks, Test Case Development, Defect Tracking Systems, Review Protocols

Data Analysis & Reporting: SQL, Tableau, Advanced Excel, Statistical Analysis

E-Learning Platforms: Learning Management Systems (Moodle, Canvas), Content Management Systems

Documentation & Testing: Technical Writing, SOP Development, Cross-Browser Testing, Accessibility Standards

Collaboration Tools: Microsoft Office Suite, Microsoft Teams, Slack, Google Workspace, SharePoint, Zoho Task

Design & Content Review: Adobe Creative Suite, Canva, Figma (Basic), PowerPoint

CERTIFICATIONS & TRAINING

- Pharmacovigilance Certification - Drug Safety & Adverse Event Reporting

- Toxicology Certification - Safety Assessment & Risk Evaluation

- Data Analysis Certification- SQL, Tableau, Advanced Excel

- GC & FTIR Training - NIPER Mohali (2022)

Key Projects

Internal Research Quality Audit | Chegg India (Jan-25- ongoing)

- Conducted comprehensive quality audit of 5,000+ e-learning deliverables across multiple categories

- Identified and rectified analytical gaps, improving overall platform quality score by 25%

- Developed standardized quality assessment framework and review protocols for educational content

Query Resolution and Vendor Management Optimization |Chegg India Pvt. Ltd. (Nov-24-ongoing)

-Resolved student academic queries and vendor issues within a 24-hour TAT, ensuring timely and high-quality deliverables.

-Streamlined issue-tracking and escalation processes through Zoho Task , reducing query backlog by 90%.

-Improved overall response accuracy and service quality through proactive communication and process optimization.

QA Training & Process Standardization | Chegg India ( July-24- June -25)

- Developed specialized training modules for research analysts, improving analytical quality by 35%

- Created standard operating procedures for analyst onboarding, reducing training time by 50%

- Mentored 3 team members in quality assurance methodologies and best practices with 100% retention rate

ACHIEVEMENTS & RECOGNITION

- AIIMS Pharmacology Entrance - All India Rank 9 (2024)

- GPAT Qualified - 2022, 2023, 2024

- Best Performer Award—Q3 & Q4 2024, Q2 2025, plus multiple monthly recognitions for outstanding quality performance

- Quality Excellence - Achieved 92% accuracy rate, highest in the department

- Training Excellence - Successfully trained 100+ analysts with established QA standards

PERSONAL DETAILS

Address: Sarita Vihar,New Delhi - 110025

Email: shivamnathvimal1@gmail.com

Phone:9708420082

LinkedIn: linkedin.com/in/shivamnathvimal