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Professional Summary

A strategic digital marketing and client servicing professional with 10+ years of diverse experience in media, advertising, and digital strategy. Adept in developing data-driven annual operating plans, managing large cross-functional teams, and leading high-value client relationships across verticals like FMCG, fashion, SaaS, healthcare, and technology. Expertise includes media planning, buying, performance marketing, across various channels and client P&L management.

Industry Recognition

Digital 100: Agency Excellence Power List (2026) - Recognised for leadership in driving digital excellence, strategic clarity, and executional impact within the agency ecosystem. - https://lnkd.in/gaNvMGun

Professional Experience

VOLUME

July 2025Jan 2026
Brand Servicing & Digital Director
  • Re-scaled and institutionalised VOLUME’s digital vertical, expanding team strength, platform depth, and revenue impact while owning full P&L responsibility.
  • Accelerated client growth by 5X, scaling combined media spends and driving revenue outcomes, including KANPEKI’s growth from ₹30L to ₹1.2Cr in monthly sales within 6 months.
  • Owned end-to-end digital strategy and execution across QSR / Café Retail (The Coffee Bean & Tea Leaf) and Beauty & Personal Care D2C (KANPEKI), spanning branding, performance, and full-funnel design.
  • Architected omnichannel digital ecosystems across Google, Meta, Amazon Ads, DV360/programmatic, OTT partnerships, marketplaces, and quick commerce, aligned to category-specific growth objectives.
  • Unlocked and scaled advanced media capabilities, including Amazon Video Ads, DV360, OTT partnerships, and strengthened search excellence, securing the Google Partner badge.
  • Directed high-impact brand and market launches, including India-wide franchise marketing, NSO support (OOH + digital), and international market entry (Maldives) for CBTL.
  • Scaled D2C and marketplace performance across website, Amazon, Flipkart, Myntra, and Blinkit, driving ROAS, conversion efficiency, and sustainable spend expansion.
  • Corrected and institutionalised measurement and attribution, collaborating with Google and Meta product teams to deploy automated, decision-ready reporting frameworks.
  • Built and led a 10-member cross-functional team, setting SOPs, review cadences, and performance benchmarks while mentoring talent across brand management and digital functions.

ANR Technology Services

Nov 2022Present
Senior Digital Marketing Manager
  • Led the remote development and execution of digital marketing strategies for a suite of SaaS products.
  • Led SEM, SEO, PPC, email, social media, and content marketing initiatives to drive lead generation and customer engagement.
  • Collaborated with cross-functional teams to optimise conversion funnels and enhance overall ROI through data-driven decisions.
  • Directed end-to-end digital marketing campaigns for SaaS product launches while working remotely.
  • Coordinated with design, product, and sales teams to ensure messaging consistency and campaign alignment.
  • Monitored key performance metrics, conducted A/B testing, and adjusted strategies to improve conversion rates and customer acquisition.
  • Led the setup of end to end measurement & tracking for organic and paid visitors.

FoxyMoron Digital Marketing Pvt. Ltd.

Dec 2021Oct 2022
Media Client Servicing Manager

Brands:

  1. Manyavar, Mohey, Mebaz & A.O. Smith
  • Research and study audiences and products to make a robust and efficient media strategy.
  • Keeping track and ensuring that business objectives of the Client is fulfilled along with media KPIs that are expected
  • Responsible for addressing client queries and actively participating in strategic discussions in addition to performance analysis and post campaign evaluations
  • Identifying room for growth and improvement in existing business, striving for efficient utilisation of resources and media
  • Website traffic and heat map analysis through Google Analytics and customer behaviour analysis using Delve.AI and various other third-party tools

Publicis Sapient

July 2020Jan 2021
Senior Associate - Digital Marketing Operations

Brands:

  1. GSK
  • Led a portfolio of GSK & Pfizer products for NA region on Google & Bing Search
  • Reviewed platform performance through SA 360
  • Implement innovative ideas for the account such as beta features
  • Effective optimisations skills and hacks to impact 20% growth in traffic

Essence - GroupM/WPP

Mar 2019Jan 2020
Media Activation Manager

Brands:

  1. Google (Hardware) - NA, EMEA & APAC 
  2. adidas - India

Scope:

  • Google - Owned performance & sales of Google Hardware products such as Chromebooks, Pixel phones, Pixel buds, etc.
  • adidas - Led the branding and performance marketing of the brand through Print, OOH, Digital

Responsibilities:

  • Led end-to-end activation and execution for Google Hardware Products and adidas, covering branding and performance marketing across web and app ecosystems.
  • Owned campaign activation, launch readiness, and ongoing optimisation, ensuring timely delivery of promotions, product launches, and quarterly initiatives across markets.
  • Drove Google Search, YouTube (Video + Display), Programmatic & 3rd party publishers for Google Hardware Products across APAC, North America, and EMEA, managing BAU operations alongside launch-and-scale programs from execution, optimisation to reporting on key KPIs.
  • Acted as the primary digital media owner for adidas India, leading Google media planning, budget allocation, execution, and client communication in coordination with integrated planning and channel leads.
  • Translated client and servicing briefs into clear activation roadmaps, aligning media KPIs with business objectives and seasonal priorities.
  • Managed app install and re-engagement campaigns using UAC and third-party attribution tools (AppsFlyer).
  • Monitored LTV performance and optimised campaigns for profitability.
  • Built performance dashboards and reporting frameworks for weekly/monthly reviews.
  • Delivered performance efficiency improvements (ROAS, CPA, CPI) through structured optimisation, testing frameworks, and rapid iteration.
  • Led measurement and reporting using Google Analytics (Google Hardware) and AppsFlyer (adidas), preparing weekly, monthly, and quarterly performance reviews for internal and client stakeholders.
  • Championed process innovation and scalable execution, introducing faster ways of setting up campaigns, ads, and extensions across accounts and markets.
  • Mentored and coached junior team members on campaign setup, optimisation, and best practices, while supporting motivation and performance through regular feedback cycles.
  • Proactively pitched new ideas, platform betas, and activation approaches to client servicing and planning teams to support upcoming product launches and growth opportunities.

Accenture in India - On Site @ Google

Nov 2016Feb 2019
Team Lead - Digital Marketing (Google Ads)
  • Led support and optimisation for Google App Campaigns (UAC), Search & YouTube campaigns across NA, EMEA & APAC.
  • Analysed campaign performance using CPI, CPA, ROAS, and conversion metrics to drive scalable user acquisition.
  • Supported advertisers with troubleshooting app campaign issues related to tracking, attribution, disapprovals, and delivery.
  • Collaborated with product and engineering teams to identify root causes of tracking discrepancies.
  • Guided clients on Firebase & Appsflyer attribution setup and best practices.
  • Delivered 20%+ performance improvement through structured optimisation frameworks.
  • Provided consultative support via email, video calls, and internal escalation channels.

Cognizant - On Site @ Google

July 2014 Nov 2016
Google Ads - Specialist
  • Consulted 1000+ enterprise advertisers and 10,000+ SMB clients on Google Ads app campaign performance.
  • Resolved campaign setup errors, tracking issues, conversion discrepancies, and delivery concerns.
  • Provided end-to-end troubleshooting support across chat, email, and call interactions.
  • Analysed CPI, CPA & ROAS to recommend budget allocation and optimisation strategies.
  • Maintained 98.5%+ client satisfaction rate in a 24x7 rotational support model.
  • Escalated complex attribution and policy issues to internal product teams for resolution.

Tools & Platforms

  • Google Ads (UAC, Search, YouTube)
  • Firebase
  • Appsflyer
  • SA360
  • Google Analytics
  • Power BI
  • DV360

Skills

  • Google App Campaigns (UAC)
  • App Campaign Setup & Optimisation
  • CPI / CPA / ROAS / LTV Analysis
  • Firebase / Appsflyer Integration
  • Mobile Attribution & Conversion Tracking
  • Root Cause Analysis & Troubleshooting
  • Campaign Performance Diagnostics
  • Google Search & YouTube Ads
  • Customer Issue Resolution
  • Client Communication (Chat / Email / Calls)
  • SA360 & Google Analytics
  • Cross-Functional Escalation Handling

AI & Advanced Digital Capabilities

  • AI Tools & ChatGPT Workshop – be10X - Applied AI tools for rapid presentation creation, data analysis, workflow automation, and productivity acceleration across strategy, performance marketing, and reporting.
  • Generative AI Mastermind Certification – Outskill - Advanced AI applications, automation, and business use-case implementation.

Education

PG Program in Marketing with Specialisation in Digital Marketing

Jan 2020Jan 2021
Institute of Management Technology

3.45 / 4 CGPA

Bachelor of Business Administration (Computer Aided Management)

Jun 2004July 2007
JSS Academy of Technical Education

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