Brand Servicing & Digital Director
- Re-scaled and institutionalised VOLUME’s digital vertical, expanding team strength, platform depth, and revenue impact while owning full P&L responsibility.
- Accelerated client growth by 5X, scaling combined media spends and driving revenue outcomes, including KANPEKI’s growth from ₹30L to ₹1.2Cr in monthly sales within 6 months.
- Owned end-to-end digital strategy and execution across QSR / Café Retail (The Coffee Bean & Tea Leaf) and Beauty & Personal Care D2C (KANPEKI), spanning branding, performance, and full-funnel design.
- Architected omnichannel digital ecosystems across Google, Meta, Amazon Ads, DV360/programmatic, OTT partnerships, marketplaces, and quick commerce, aligned to category-specific growth objectives.
- Unlocked and scaled advanced media capabilities, including Amazon Video Ads, DV360, OTT partnerships, and strengthened search excellence, securing the Google Partner badge.
- Directed high-impact brand and market launches, including India-wide franchise marketing, NSO support (OOH + digital), and international market entry (Maldives) for CBTL.
- Scaled D2C and marketplace performance across website, Amazon, Flipkart, Myntra, and Blinkit, driving ROAS, conversion efficiency, and sustainable spend expansion.
- Corrected and institutionalised measurement and attribution, collaborating with Google and Meta product teams to deploy automated, decision-ready reporting frameworks.
- Built and led a 10-member cross-functional team, setting SOPs, review cadences, and performance benchmarks while mentoring talent across brand management and digital functions.