Siu Tian Sio

• Reporting to Senior Director in Thailand & dotted line to Managing Director in Malaysia. Lead HDD Kuala Lumpur factory manufacturing quality team of ~70 engineers for Process Quality Control, Outgoing Quality Assurance, On-going Reliability Test, Product Quality Management & Quality Management System ISO 9001:2015, ISO 14001:2015 & OHSAS 18000:2007.
• Design company quality KPI & ensure goals are communicated, achieved, sustained & exceeded at all levels in the organisation. Coach & develop managers & engineers with strong customer & quality mindset.

Accomplishments:

• Key member of 8D Review Board, Change Review Board (CRB), Quality Management Review (QMR) & Manufacturing Release Review (MRR) that improved Stop Orders by >50% in 2year.
  
• ~50% of engineers successfully secured a job before service end in lieu of factory closure 

• Manage ~30 CFE engineers in Malaysia, Thailand, China & Singapore that host customer factory, sub-tier, Responsible Business Alliance (RBA) audits & visits for all OEMs (Huawei, Lenovo, Dell, HP, Apple, EMC, Acer, Panasonic, Samsung etc.); published regular factory product & quality performance reports to customers; resolve all customer complaints; compiled customer qualification documents, e.g. MRR, Phase Gate, Self-Audit, Checklist etc.

Accomplishments:

• Formulated & established new CFE team in SSD Penang & leveraged HDD learnings that successfully improved Customer Quality Issues by >70% in 1year. 
• Achieved Average Score of 97% in Customer Audit Questionnaire for 120 Audit-Days in 2018  

Managed company largest OEM customer Dell as Joint Quality Engineer (JQE). Supported other major OEM customers to ensure quality products delivered, customer complaints addressed, successful customer audit and product qualification.

Accomplishments:

• Achieved Best-in-Class HDD supplier in 8 out of 10 Dell Quarterly Business Review.
• Improved Dell line integration and field return defective rate by 50% through working with factory cross-functional teams.

• Ensured product quality and reliability. Resolved manufacturing and in-coming material issues timely to meet shipment. Experienced in fire-fighting, KT analysis, decision making, project management & statistical analysis.
• Provided technology expertise to OEM partners in development of industrial printers for packaging, voting, mail printing and ticketing, using thermal inkjet technology.
• Worked with printer R&D divisions on new Business Inkjet printers introduction.

Accomplishments:

• Reduced product warranty cost by 3 times. Achieved >USD1Million cost reduction through material, design, process and testing improvement.
• Successful regional support reduced time-to-market by 50%.
• Saved >USD100k in warranty cost after detected issues prior to printer launch.