Sivaram Shunmugam
General Manager
- Chennai, Tamil nadu, India
- +919566211776
- sivaram.s@gmail.com
Management :
Leadership :
Methodologies :
Global Banks
Indian Banks
Insurance
Manufacturing
Telecom
Others
Result Oriented execution champion bringing 30 years of experience in delivering the technological solutions meeting the business objectives of the client, with utmost satisfaction. His rich techno functional skills blended with management experience helped to execute the projects/programs successfully, with all stakeholder's appreciations.
Offers innovative solutions to operational challenges and leverages decisiveness to implement solutions while minimizing risk and maximizing performance.
Expert in transformation Programs, thro' strategic approach, defined processes and periodic delivery.
Motivator and coach combining business acumen with analytical depth to align operational efficiency with corporate goals.
Innovative, profit-oriented Program Manager with demonstrated success in increasing revenues, achieving cost reductions and improving client satisfaction. Consistently identifies and accelerates strategic measures to strengthen performance with sustained operational results.
KEY SKILLS ASSESSMENT
Strategic Management – Experienced in vendor management, contract negotiations and strategic financial analysis to increase efficiencies and reduce costs while maintaining solid rapport with business partners.
Team Leadership and Budget Management – Expertise in leading and building cohesive cross functional teams and collaborating with senior executives in improving operations and starting up new business locations while overseeing staff and managing budgets.
Process Improvements – Devised and implemented processes, procedures, systems and internal controls to strengthen operations, increase productivity and enhance customer satisfaction.
Handling the Multi client delivery with several sub-teams working across different GEOs. Overseeing IT operations, and human resources, finance, and PMO operations with a strong ability to delegate responsibilities and collaborate across a wide range of departments.
One of the key Insurance client in India, had solutions implemented thro' multi-vendor enterprise application products, where they faced several performance bottlenecks.
Headed the system integration and service delivery for a key Insurance Client, India. This delivery includes Multiple ERP solutions bundled with custom applications and required infrastructure delivery. This was one of the biggest system integration for a single client by HCL.
This was an pioneer engagement for the Italian region for the Loan origination product and also first engagement where HCL was partnered with a loan servicing Product Company to implement the loan origination solution. Expected to have Increased application/systems performance uptime for all sites through system and process re-design, resulting in a 20% gain in KPIs and SLAs. Being the first engagement in the region, Siva also played account manager to smaller clients on the same region and trained the Italy HCL’s executives on HCL’s processes as well.
As a Program Manager, Siva was responsible for:
Played the Delivery Unit Head role for the Microsoft Dynamics CRM competency. More than 40 projects are being executed under his competency with 100+ resources reporting to him. Siva is charged with delivering CRM solutions by customizing MS Dynamics CRM 4.0. Successfully managed internal Team and vendor teams to deliver releases on time/budget thro’ structured project management techniques
As a DU head, Siva was responsible for:
Siva played Delivery Manager Role for this implementation. Based on his previous telecom domain experience and CRM solution experience, Siva is driving the business and technical team to customize the MS CRM application and make it scalable for the telecom vertical operations. He took participated in workforce identifications/placements and project objectives tracking. He also coordinated fellow project managers for on-time delivery.
As a Delivery Manager, Siva was responsible for
Siva played Delivery Manager Role for this implementation. He conceived the business vision and coordinated with several teams like IT, Portal, SharePoint, CRM, CTI, and Forex Technology divisions etc for the solutions to be implemented. He took participated in workforce identifications/placements and managed the profitability of the project. He also coordinated fellow project managers for on-time delivery.
As a Delivery Manager, Siva was responsible for
Siva worked as a Project manager for this Dynamics CRM implementation to a leading Health insurance provider in India. This CRM implementation was used as a platform to provide unified view of the Customers and enables their call center team to manage the customer handling effectively. It also provides a platform for the customer to lodge their cases/queries thro’ the Self-Service portal.
As a Project Manager, Siva was responsible for:
HBoS is a major UK bank, providing retail, business and corporate banking and insurance and investment services through its multi-brand strategy in the UK and internationally. This CRM implementation was used as a platform to act as a deposit mobilization engine to provide more visibility to sales and support operations.
As a Testing Project Manager, Siva was responsible for:
3M is a diversified technology company serving customers and communities with innovative products and services. This MS CRM implementation helped them in implementing the Order fulfillment and shipment tracking of their international orders. Also, manages their customer interactions and support issues management.
As a Project Manager, I was responsible for:
8x8 Inc is an internet phone service provider in US with solution offerings to residential and business customer. They are one among the key players in the Voice over IP providers. This CRM implementation helped them in automating the Order fulfillment and provisioning of the orders with live interface to their provisioning system.
As an Onsite Project Manager, I was responsible for:
A 45 member team was involved in the implementation and this project was as an Onsite-offshore model.
Wells Fargo, leading banking solution provider in US were implementing the Sales force automation using PeopleSoft CRM for banking verticals. This implementation was for the wealth management advisory to build and manage Effective customer relationship for the high-net worth individuals. It covered the sales from lead generation till customer on-boarding with different stages of sales cycle involved. Customer on-boarding involves individuals/corporates/trust etc. As a part of this implementation, the following modules were customized and implemented for Wells Fargo:
As an Onsite Delivery Manager, I was responsible for:
A Twelve member team was used in an onsite-offshore model.
As a CRM Consultant, Siva was responsible for:
AON Innovative Solutions, leading insurance solution provider in US were implementing the Customer Support & Help Desk support using Clarify CRM.
As a Lead CRM Consultant, I was responsible for:
This Service Branch automation was developed as a package solution for various banks in the Indian banking sectors. More than 60% of the Indian Banking industry is currently using this application. This package provides complete service branch automation inclusive of automation like MICR encoding, EFT clearing management, RBI Zone clearing etc. Apart from that, this package provides DD reconciliation and other IBR reconciliations too.
As a Product manager, Siva was responsible for:
Fit-Gap analysis for each customer.