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Summary

Dynamic and results-driven Product leader with a proven track record in delivering innovative solutions across diverse industries, including EdTech, InsureTech, and FinTech. Experienced in leading cross-functional teams to launch products on time and within budget. Adept at defining strategic roadmaps, conducting market research, and fostering partnerships for program delivery. Recognized for introducing best practices, streamlining processes, and achieving exceptional user satisfaction. Skilled in scaling platforms, optimising funnels, and ensuring regulatory compliance. Possesses a comprehensive skill set in product management, team leadership, UX design, and Stakeholder Management. Holds a master's degree in IT Business - Financial Services and additional certifications in UX design, product leadership, and analytics.

Work experience

NSW DEPARTMENT OF EDUCATION

Jul 2023Present

PRODUCT LEAD

Digital products to support professional learning of school leadership teams, teachers and non-teaching staff across NSW Australia. 

RESPONSIBILITIES 

  • Product Leadership
    • Full Product Lifecycle Management: Own the entire journey of digital products designed for online professional learning for NSW teachers - from ideation, design, development, and launch to ongoing maintenance and enhancement.
    • Strategic Vision: Spearhead product strategies to align with the department goals, and identifying opportunities to expand the reach and impact of the platform increasing the usage from 13K to 22K teachers.
    • Customer-Centric Approach: Champion a deep understanding of teachers' needs, ensuring all product decisions and enhancements are grounded in providing the best possible user experience.
  • Team Management and Development
    • Leadership and Mentorship: Manage a diverse team of developers, data analysts, and business analysts, fostering their skills and expertise, and creating an environment that encourages innovation and collaboration.
    • Performance Optimization: Set clear expectations, provide regular feedback, and conduct performance reviews to guide team members in their professional growth.
  • Collaboration and External Relations
    • Cross-Functional Collaboration: Partner with other departments such as marketing, teching & non-teaching staff and customer support to ensure seamless product launches, effective marketing campaigns, and top-notch customer service.
    • Stakeholder Engagement: Build and maintain relationships with external partners, including educational institutions, technology providers, and content creators, to enhance the platform’s offerings and create new avenues for professional learning program delivery.
  • Data-Driven Decision Making
    • Data Analysis: Leverage data insights to measure product performance, track user engagement, and identify areas for improvement.
    • Continuous Improvement: Drive a culture of continuous improvement, iterating on product features based on data and user feedback to ensure ongoing relevance and effectiveness.
  • Overall Impact
    • Innovation Catalyst: Lead the charge in creating innovative solutions that transform the way teachers access and engage in professional learning, contributing to improved teaching practices and student outcomes in NSW.

ACHIEVEMENTS

  • Implemented new product management practices: Improved stakeholder management, streamlined processes, and increased efficiency and effectiveness within the unit.
  • Delivered and developed digital products: Launched products and features to support the professional learning of school leadership teams, teachers, and non-teaching staff across NSW Australia, achieving high user satisfaction and enhancing the overall experience by improving data seturity by introducing SQL database for all the digital apps.
  • Improved operational efficiency: Automated key processes, reducing manual intervention by 80% and improving overall usage by 60% over 1.5 years impacting over 21K teachers across the state. 

AGRIDIGITAL PTE LTD

Oct 2022May 2023

SENIOR PRODUCT MANAGER

AgriTech supply chain SaaS platform helps Farmers, Site operators, Traders and Brokers track and manage their grain and access finance to unlock growth opportunities. 

RESPONSIBILITIES

  • Product Innovation & Strategy
    • New Product Launches: Spearheaded the identification, development, and launch of innovative platform features and offerings, successfully expanding the product portfolio to drive new customer acquisition and enhance overall customer satisfaction.
    • Data-Driven Strategy: Conducted comprehensive market research, gathered and analysed user feedback, and stayed abreast of industry trends to inform product strategy and prioritize features on the product roadmap, ensuring the platform remains competitive and relevant.
  • Cross-Functional Leadership & Collaboration : Successfully led and collaborated with a diverse, cross-functional team comprising engineers, designers, and business stakeholders, fostering a collaborative environment to ensure timely and cost-effective product delivery.
  • Internal Alignment: Worked closely with customer success, marketing, operations, and legal teams to ensure product development aligns with business objectives, customer needs, operational capabilities, and legal compliance.
  • Business Growth & Monetization
    • Pricing Strategy: Developed and implemented a strategic pricing model to facilitate platform scalability and expand existing revenue streams, contributing to overall business growth and profitability.

ACHIEVEMENTS

  • Defined and executed product vision: Led the strategy for AgriDigital's AgriTech supply chain SaaS platform, aligning it with customer needs and driving business growth.

  • Supported and expanded platform capabilities: Launched a new Finance value stream, enhancing the platform’s value proposition.

  • Improved customer satisfaction: Developed and launched new features, boosting customer satisfaction (CSAT) from 60 to 85.

PEOPLE 2.0 SINGAPORE PTE LTD (Contracted by Kanopi Aus)

Jul 2021Oct 2022

PRODUCT MANAGER

With Kanopi's modular, full-stack SaaS platform, insurers, MGAs, and brokers can rapidly adapt and expand their insurance offerings into new channels, saving significant time and resources.

RESPONSIBILITIES

Product Development and Launch:

  • SaaS Platform Leadership: Spearheaded the entire development lifecycle of a SaaS platform designed specifically for partnered insurance companies, successfully launching a solution that streamlined their policy application processes and significantly reduced processing time.
  • Strategic Partnerships and Client Relations:
    • Key Account Acquisition: Played a pivotal role in securing a landmark multi-year global agreement with a leading insurance brand, working closely with executive leadership to understand and address client needs through active participation in discovery sessions.
  • Cross-Functional Collaboration and Compliance:
    • Marketing Collaboration: Partnered effectively with the marketing team to optimize the B2B2C funnel, ensuring seamless customer acquisition and user experience across both business and consumer touchpoints.
    • Regulatory Compliance: Coordinated with operations and legal departments to navigate complex insurance regulations, guaranteeing the platform and its processes adhered to all relevant legal and compliance requirements.

ACHIEVEMENTS

  • Developed and launched SaaS platform: Streamlined the policy application process for partnered insurance companies, reducing processing time by 30%.
  • Secured a multi-year global agreement: Achieved the first major global partnership with a renowned insurance brand.
  • Improved lead conversion: Collaborated with the marketing team to refine the B2B2C funnel, increasing lead conversion and customer acquisition by 45%.
  • Ensured regulatory compliance: Coordinated with operations and legal teams to adhere to all insurance regulations, maintaining a flawless compliance record.

WOOSPECKER ASIA PTE LTD

Dec 2019Mar 2021

PRODUCT MANAGER (INSURANCE BROKERAGE)

GoBear was a comparison site for insurance, credit cards, and loans that expanded into insurance brokerage (Travel and Car)

RESPONSIBILITES

  • Cross-Functional Collaboration & Stakeholder Management:
    • Collaborative Solution Development: Actively engaged with cross-functional teams across the organization, ensuring seamless alignment of developed solutions with both business objectives and customer needs.
    • Stakeholder Engagement & Requirement Gathering: Built and maintained strong relationships with diverse stakeholders, including underwriters, actuaries, claims handlers, and customers, actively soliciting and prioritizing their requirements for new insurance products or enhancements to existing offerings.
  • Product Leadership & Execution:
    • End-to-End Product Management: Successfully led various aspects of the product domain, overseeing the entire lifecycle from ideation and conceptualization to development, testing, launch, and user adoption, guaranteeing timely and impactful delivery.
    • Development Process Oversight: Directed and managed the product development process, collaborating seamlessly with a team of developers, designers, and researchers to ensure efficient and effective execution, resulting in high-quality product outcomes.

ACHIEVEMENTS

  • Launched and expanded Car Insurance product: Successfully introduced the product in a Brokerage model, expanding the company's portfolio and capturing new market opportunities.

  • Exceeded sales targets: Achieved 140% of the sales target within the first 3 months, driving revenue growth and market penetration.

  • Developed strategic product plans: Collaborated with cross-functional teams to align product development with market demands and customer needs.

AIA SINGAPORE PTE LTD

Feb 2019Aug 2019

CHAPTER LEAD - PRODUCT OWNER

AIA iPoS is an iPad based point of sales software for AIA agents that helps them create and manage their customer portfolios. 

RESPONSIBILITIES -

  • Team Leadership and Management:
    • International Team Leadership: Successfully managed a team of engineers located across Singapore and Batam, Indonesia, effectively navigating cultural differences and time zones to ensure seamless collaboration and high performance.
    • Backlog Management: Skillfully built and prioritized product backlogs for both new product development and business-as-usual (BAU) tasks, ensuring the team's focus and efforts were aligned with strategic goals.
  • Collaboration and Communication:
    • Cross-Functional Collaboration: Worked closely within a cross-functional team comprising various departments and stakeholders, ensuring that developed solutions effectively addressed both business objectives and customer requirements.
    • Product Vision Communication: Clearly articulated the product vision and roadmap, effectively engaging the product team, stakeholders, and leadership in its development, fostering a shared understanding and commitment to the product's success.
  • Organizational Transformation:
    • Agile Adoption: Actively participated in the organization's agile transformation journey, providing valuable support to the agile coach and digital technology teams, facilitating a smoother transition to agile methodologies and promoting a culture of continuous improvement.

ACHIEVEMENTS - 

  • Enhanced AIA agents' efficiency: Developed a deep understanding of agents' challenges, incorporating their feedback to create a product that significantly improved their daily operations.

AVIVA ASIA DIGITAL PTE LTD

Nov 2017Feb 2019

DIGITAL PRODUCT OWNER

Aviva's Digital Garage in Singapore focused on enhancing their digital insurance offerings. They modernized their Travel and Motor insurance products, introduced tiered pricing for Motor insurance, and partnered with third-party platforms to expand their reach. These changes aim to improve the customer experience and drive growth.

RESPONSIBILITIES

Stakeholder Engagement and Collaboration:

    • Cross-Functional Alignment: Actively collaborated with a wide range of stakeholders, including customers, business representatives, engineers, and cross-functional teams, to gather requirements and insights. This ensured that the product roadmap was strategically aligned with both business objectives and customer needs, while adhering to crucial deadlines and budget limitations.
  • Product Planning and Execution:
    • Development Collaboration: Worked closely with development teams to translate product vision into actionable items. This involved creating detailed feature requirements, prioritizing the product backlog, providing regular progress reviews, and proactively addressing any impediments that might hinder development.
    • Scope Management: Ensured meticulous management of product feature scope, guaranteeing alignment with the overall product strategy and roadmap. This involved making informed decisions on feature inclusions, trade-offs, and prioritization to maximize value while staying within project constraints.
    • Technical Feasibility Assessment: Conducted thorough evaluations of various technical implementation options, weighing the associated costs against the potential value delivered to both customers and the business. This approach informed decision-making around the most efficient and effective ways to bring product features to life.

ACHIEVEMENTS

  • Led digital transformation: Tripled sales in the travel and car insurance purchase journey through digital channels.

  • Enhanced customer experience: Improved interfaces and processes, reducing purchase time from 20 minutes to 5 minutes.

  • Optimized the digital purchase funnel: Used data analytics to identify and solve pain points, driving increased conversion rates and revenue growth.

  • Collaborated and communicated effectively: Gathered customer feedback, aligned with stakeholders, and monitored performance metrics for continuous improvement.

MOOLAHSENSE PTE LTD

Sep 2016Oct 2017

AVP - PRODUCT MANAGEMENT/ BUSINESS ANALYST

MoolahSense was a Singapore-based digital lending platform connecting businesses with investors. They focus on providing accessible financing solutions to SMEs. With a commitment to innovation and security, MoolahSense has implemented features like repayments automation and two-factor authentication. They also prioritize compliance, evident through their investor KYC process, adhering to MAS regulations.

RESPONSIBILITIES

  • Project Scoping and Requirements Gathering:
    • Collaborative Project Definition: Proactively engaged with key project stakeholders to collectively brainstorm, gather, analyze, and document the initial project vision, requirements, and recommendations. This collaborative approach ensured a comprehensive understanding of project scope and objectives.
    • Feature Scoping: Facilitated discussions and workshops to define the scope of specific features within the project, balancing stakeholder desires with technical feasibility and project constraints.
  • Bridging Business and Technical Domains:
    • Requirements Translation: Acted as a crucial liaison between stakeholders and the engineering team, translating business needs and user stories into clear, concise, and actionable requirements and specifications. This included creating visual representations such as flowcharts to facilitate understanding across teams.
    • Technical Communication: Collaborated with the engineering team to analyze requirements, raise technical queries, and ensure that solutions aligned with stakeholder expectations. Effectively communicated technical complexities in a manner easily understood by non-technical stakeholders.
  • Quality Assurance and User Advocacy:
    • Deliverable Validation: Thoroughly reviewed and tested deliverables to ensure they met the defined user requirements and business objectives. Acted as a champion for the end-user throughout the development process.

ACHIEVEMENTS

  • Secured CMS license: Delivered essential product features for Moolahsense Pte. Ltd. that met regulatory requirements, aiding in obtaining and retaining the Capital Markets Services license.

  • Implemented Agile methodology: Successfully introduced Agile development, improving efficiency and accelerating time-to-market for product deliveries.

  • Led product development: Launched new features on the digital lending platform, increasing user engagement and customer satisfaction.

  • Collaborated on strategy and execution: Worked with cross-functional teams, conducted market research, and provided insights for product planning and roadmap decisions.

ENCORA TECHNOLOGIES PTE LTD

Sep 2014Aug 2016

SENIOR SOFTWARE TESTER

Client - Health Promotion Board (HPB) Singapore - Healthhub App and website 

RESPONSIBILITIES

  • Conducted requirement gathering sessions with client & document the Functional Specification.
  • Ensured the overall quality of the Healthhub website and app on multiple platforms(web, mobile, tablets) by performing all testing activities.
  • Provided UAT and Production support to the client 

ACHIEVEMENTS

  • Achieved more than desired quality of the product within the timeline.
  • Transitioned to BA role by showcasing skills like attention to detail.
  • Excellence award by CEO of the company for the achievement of the product. 

STONEAPPLE SOLUTIONS PTE LTD

Mar 2013Aug 2014

SOFTWARE TEST ENGINEER

Client - UOB - Payment Automation for Credit Card Application (CCA), Outward Telegraphic Transfer (OTT) & Cash Plus (CP)

RESPONSIBILITES

  • Overall Quality Assurance for the digital journeys of CCA, OTT and CP applications for UOB
  • Prepared testing strategies for Business Requirement documents, High-Level designs, and Solution papers to identify loopholes 

WIPRO TECHNOLOGIES

May 2009Jun 2012

PROJECT ENGINEER

Client - Nokia - Location-based services (Nokia MAPS)

RESPONSIBILITES

  • Collaboration between teams from India, Copenhagen, and China.
  • Ensured overall Quality of the product by participating in all testing activities.
  • Obtained training in C, C++, Java, J2ME programming languages. 

ACHIEVEMENTS 

Client Nomination (Nokia India Pvt. Ltd.) – Awarded by the HOD for outstanding performance in 2010.

Education

SINGAPORE MANAGEMENT UNIVERSITY

Jan 2015Jan 2017

MASTERS OF IT IN BUSINESS - FINANCIAL SERVICES

  • Courses Taken – Financial Markets, Retail Banking, Banking Products & Services, Operational Risk, Corp Banking, Spreadsheet Modeling, Payments tech & ops, Financial Accounting, Management Accounting, Finance for Tech & Ops.
  • Capstone Project – Corporate Credit Evaluation – Designed solution architecture for an automated Corporate Credit Evaluation system. 

SATHYABAMA UNIVERSITY

Aug 2004Apr 2008

B.TECH - CHEMICAL ENGINEERING

Ranked among top 10 students in the department and secured 79% marks.

CERTIFICATIONS

PRODUCT SCHOOL

20212024

MULTIPLE CERIFICATES

  • Product Leader Certificate
  • Product Analytics Certificate 
  • Product Roadmaping Micro Certificate
  • Product Strategy Micro Certificate

GOOGLE

2023

GOOGLE UX DESIGN PROFESSIONAL CERTIFICATE

  • Series of 7 courses covering end to end UX design concepts on Figma & Adobe XD
  • Empathy maps, Persona, user stories, user journey maps, wire-framing, UX research, Low and high fidelity prototypes. 

KELLOGG SCHOOL OF MANAGEMENT

2019

PRODUCT STRATEGY

Discovering, Developing, Managing and Marketing Products as a Business

Skills

PRODUCT MANAGEMENT

Product roadmap development, market research, product launch, and post-launch analysis. Mentoring junior and aspiring product managers to help them develop their skills and advance their careers.

UX DESIGN

Working knowledge of UX design concepts and user centric designs. Proficient in tools like Figma and Adobe XD

TEAM MANAGEMENT

People Management, Cross-functional team leadership, career development, project management, and stakeholder management.

COMMUNICATION

Excellent written and verbal communication skills, able to effectively communicate complex ideas to both technical and non-technical audiences.

INDUSTRY ACUMEN

Understanding of EdTech, InsureTech and FinTech products, regulations, and market trends.

TECHNICAL SKILLS

Proficient in Agile methodology, JIRA, and project management tools. Also sound understanding of SQL, PowerBI, Google Analytics and Mixpanel

Portfolio

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