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Sonika Kukreja

Technology Manager • Digital Business Transformation • Leading Scaled Agile

Career Highlights

  • Accomplished technology driven business transformation leader, offering 15+ years of cross functional IT experience with extensive success record in Managing – Program, Delivery, and Release at enterprise level

  • Experience managing multi-million dollar product development and delivery roadmap from inception to implementation. Actively supervising agile teams activities as well as reporting to the Senior Leadership.

  • Proven decision making ability by assessing issues and risks , then determining viable options. Making clear decisions and recommendations to stakeholders and technical team within the program team

  • An energetic People leader, able to communicate effectively with team members across work streams to work collaboratively to solve problems, and to motivate team members to achieve personal and organizational objectives

  • Skilled in setting up Project Management Office (PMO) including Project Planning, Estimation & Budgeting, Resource Allocation & Tracking, Risk Mitigation, Stakeholder Collaboration, Conducting Project Tollgate Presentations, Change Management, Release Management, Deployment and Production Support

  • Flexible work style according to project, team and company dynamics. Inspires high functioning teams as a lead and self-motivated as team player

  • Extremely passionate about emerging processes, tools and techniques and seeks to constantly innovate

  • Responsible for delivery  from internationally distributed teams with multiple Vendors, Product Owners, Scrum Masters,  Developers and  Testers.

Key Skills

  • Digital Transformation
    Strong background in leading technology driven business transformation

  • Migration to Enterprise Cloud
    Experience in developing and executing to a cloud migration plan with success

  • Agile Program development Methodology
    Have a background in effective Agile coaching and transformation. Experienced in leading and building cohesive cross functional teams

  • Program Vision, Product Roadmap & Strategy
    Expertise in creating product vision and product roadmaps. Transforming roadmaps into product backlog and user stories for the delivery team to work on in releases based on business value and priority

  • Process Improvements
    Devised and implemented processes, procedures and internal change control to strengthen delivery model, increase productivity and enhance customer satisfaction


Digital Transformation People Leadership  Project Management Office 
Strategic  Planning Vendor Management Agile & SAFe
Product Vision & Roadmap Cloud/AWS Migration 

Delivery Management

Professional Experience

Sep 2013Present

Technology Delivery Manager

Southwest Airlines, Dallas Texas
  • Technology Manager for the Mosaic and Lonestar(Reservation System), a multi-million dollar budget initiative at Southwest Airlines. Successfully delivered incremental releases by staying involved and mentoring the team from inception to implementation.

  • Successfully coached and formed high-performing agile teams across the program delivery team by conducting Agile boot camps, helping define product vision, designing sprint and release cadence, and setting up Agile Governance Processes to help bridge gaps between business goals and scrum teams. 
  • Established Development Stabilization & Practice guidelines and metrics resulting in faster delivery, fewer implementation issues, and faster break fix.

  • Instrumental in creating vision and implementation of modern DevOps Capabilities like CI/CD pipeline and Automated deployments. Results achieved significantly fewer defects and higher code quality.

  • Delivered a high confidence plan and execution strategy by working in close collaboration with the multiple scrum teams consisting of engineers, testers, architects, product owners, scrum masters, and technical leads on day to day basis. Monitored understanding and fulfillment of the requirements across the product line.

  • Maintained close relations with the stakeholders by discussing and creating the business value of the product. Defined and prioritized the epics and tasks in accordance to the product roadmap.

  • Identified program risks, issues, and mitigation strategies across multiple teams engaged in a program delivery model.

  • Earned Team of the Quarter Q4 in 2019. Successfully delivered Southwest's first application in the cloud used for planning and scheduling aircraft maintenance.
May 2012Sep 2013

Senior Program Manager

GameStop, Dallas Texas
  • Successfully delivered agile Release Plans, budget forecast and spend on resources for re-designing the point of sale and billing system for POS Re-Tech program in GameStop.

  • Efficiently led roadmap refinement on redesigning the point of sale application for GameStop domestic stores. The new POS system supports the sales, trade, reservations and return transactions in over 6000  GameStop store

  • Worked with the stakeholders, development and testing teams to size the releases and user stories. Create and socialize timelines and schedules - responsible for gaining alignment across the teams.

  • Worked with large internal and external team of developers and testers. Interact heavily on with the external teams to ensure timely delivery of components required for features in the future release
Aug 2010May 2012

Senior Project Manger

American Airlines
  • Responsible for planning billing and fee module enhancements for, gather and present requirements based on airline rules and legislation to the business and key stakeholders

  • Successfully implemented the changes in time and under budget. Track, report progress and escalate issues to appropriate authorities

  • Analyze business needs and current application architecture to properly interpret and translate into application and operational requirements and development plan

  • Analyzing data, create documents, user input surveys and workflow to determine which course of action will correct the business problem

  • Release planning and creating users stories n Rally for current release in co-ordination with the cross program product owners

  • Work with the team to create, estimate the size and number of task hours needed for user stories

  • Successfully reorganizing project epics which led to an earlier ROI of $1,000,000 annually and resulted in generating enough revenue to cover the remaining cost of the project for american airlines

  • Awarded Star Product Owner  Led requirement prioritization to achieve an early ROI on features
Dec 2007Aug 2010

Senior Product Owner/Agile Coach

JCPenney, Dallas Texas
  • Led agile program backlog for the implementation of multi-million project to replace 30-year-old legacy system. Application suite manages $600M+ worth of preprints, run of press, and visual properties

  • Create and maintain project plans, schedule and timeline. Communicate with stake holders, training  and technical team to gain alignment on planned delivery of the program

  • Led  JAD sessions for requirement gathering and reviewed detailed FSDs and created agile transformation guidelines and plans for the program teams

  • Created and designed various documents such as – Plans, timelines, Training timelines, Roll out schedules, UAT Entry and Exit Criteria, Test Closure, UAT Test Plans consisting of over 800 scenarios

  • Reported Requirement gathering, testing and defect status to the management and stakeholders on a weekly basis using MS Project and Quality Center
Dec 2004Dec 2007

Quality Assurance Lead, Dallas Texas
Jan 2003Nov 2005

Senior Business Analyst

Neiman Marcus, Dallas Texas
Mar 2000Oct 2002

Automation Test Lead

Interstate Batteries


Mar 2002

Masters in Computer Management