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Stacy Proia

MOTHER OF FOUR, WIFE & GiGi

    Summary

    Over The Top Customer Service is the Name of the Game

     Networking & nurturing lasting relationships through integrity, loyalty & respect is my today & my future.  Professionally, I enjoy gaining visibility, increasing engagement and growing in unique ways. My goal is to contribute success to the team by ultimately being the reason for the brand recognition and the sale.  Personally, small things done with great Love will change the world.

    Unique / Activating / First

     

    Work experience

    Retail/Universal Banker

    community bank
    February 2021 - presently employed
    • Provide superior customer service in all aspects of our business
    • Help build full relationships with customers
    • Grow the company by referring commercial & consumer loans, deposits, insurance, and wealth management while offering exceptional customer service
    • Answers questions in person or on telephone and refer customers to other bank services as necessary
    • Simply make customers aware that we offer promotional products they may benefit from and are entitled to use but may not be aware of...
    • Cross-sell bank products by informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to bank representatives
    • Serve customers by completing account transactions such as deposits, withdrawals, or payments, resolving complaints or account discrepancies,
    • Handling currency transactions and maintain customer confidence and protects bank operations by keeping information confidential
    • Informing customers about bank products and services
    • Opening and maintaining new accounts
    • Keeping a clean, organized work area and a professional appearance
    • Use bank software & generate reports
    • Following all bank financial and security regulations and procedures
    • Contributes to team effort by accomplishing related results as needed
    • Meet with tutor weekly to learn Spanish for Banking
    • Goal: Become a Notary
    • On track as Community Bank's 1st Virtual Teller

    Home Remoding

    At Ur Service, LLC
    Jan 2011Present

    President and Family Owned    Custom home builder from Kiawah Island, SC with experience from from footers to finish.  Presently specializing in remodeling, custom kitchen,  custom bath, decks, window and door replacements, tile, floors, interior and exterior trim and siding, and flat roof restorations.  PA159573   

     

    Social Media Marketing Manager www.proiapromotions.com

    Proia Promotions ALL SHOOK UP
    Mar 2015Present

    Understanding Social Media Clients Is Important

    Make everything simple and provide a game plan.  

    Create an online presence and maintain it 

    Doodly is an animated program for creating videos that appear to be recorded as if someone drew them on a whiteboard. This is an increasingly common style of video and has proven to be very effective. 

    Design & maintain websites 

    Bring customers to the top of Google

    Present & past satisfied clients Arlecchino & Ala Famiglia, The Passieu Agency with Farmers Insurance, Angelo's Restaurant, Mobile Juice, Spartan Mobile Drug Testing Company, Trader Jack's Storage, Trader Jack's Flea Market, Forty Bar & Grill, Pet Sitting with Jackie, and Ciao Bella Vista Boutique

    Fine Italian Dining Server

    Arlecchino Ristorante
    May 2013May 2017

     It's ALL about the SERVICE and the EXPERIENCE.  

    Arlecchino is a representation of the heart and soul of the wonderful world of Cuisine di Italiano.

    The team of talented dining experts enhance the staff of culinary professionals who combine skill, artistry, knowledge and experience to provide our customers with the finest Italian food, wine and dining experience possible.

    Realtor, Charleston, SC

    Prudential Carolina Real Estate
    20002009
    • Determine clients needs and propose solutions to suit them
    • Act as an intermediary between sellers and buyers.
    • Market real estate on behalf of clients and provide guidance to buyers/sellers to facilitate the purchase/selling process for the right price under the best terms
    • Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters to their benefit and ensure a fair and honest dealing
    • Perform comparative market analysis to estimate properties’ value
    • Prepare necessary paperwork (contracts, leases, deeds, closing statements)
    • Maintain and update listings of available properties
    • Cooperate with appraisers, escrow companies, lenders and home inspectors
    • Develop networks and cooperate with attorneys, mortgage lenders and contractors

    Manager

    Rosebank Farms Cafe, Charleston, SC
    19941999

    Started as a server and worked my way into the Front of the House Manager which includes such duties as hostess with the mostest, serving, bartending, expo, busser, dishwasher, opening and closing the restaurant, being a fair problem solver. 

    Director of Over the Top Customer Service

    Food & Beverage

    19862020

    I have been in the food and beverage industry my entire life.  I started as a dishwasher at my dad's restaurant as a preteen.  I've worked in hotels & resorts.  I've provided fine dining service, bartending, hosting, catering and managing is my experience. Exceptional customer service  with heart is the name of the game!

    Board of Dirctors

    Pet Helpers, Charleston, SC
    19992010

    Helped to raise money and build a state of the art, no kill animal rescue and adoption center with a medical clinic.

    Skills

    integreted teller

    Banking System

    LinkedIn

    Post & Grow

    Doodly

    Doodle videos to describe your brand

    Instagram

    Post & Grow

    Facebook

    Post & Grow

    Twitter

    Captivate & Grow

    Phtoshop

    Self taught photoshop in the making!

    STAGED.com/stagedpro

    www.idodigitaldesigns.com

    Social Media Entergagement

    Aweber

    Lead Capture Pages

    Mass Emails

    Microsoft Excel

    Basic production

    Microsoft Publisher

    Easily produce flyers and banners and web designs. 

    Powerpoint

    Basic production

    Portfolio

    Education

    Darren Little, Millionaire Mentor

    School of Hard Knox
    Sept 2015Present

    Online marketing, self-development & leadership business skills.  

    Social Media Manager

    Mar 2015Present

    Exclusive training program:

    • �Create accounts on all of the major social media platforms
    •  Attract followers, fans, subscribers and connections
    • Connect your social networks for even more visibility
    • Deal with challenging clients and situation
    • Grow your reputation so I can increase your client base
    • …and much, much more!

    My training program shows me  how to take my clients’ wants, needs and fears and present myself as their solution.

    Graduates come away with real world knowledge of exactly how to deliver stellar results across a wide range of social networks, and will have the added advantage of access to our continually updated social media jobs database.  Continuing education of knowledge and tools needed to do the actual work of social media management.

    Communications & Marketing

    University of pittsubrgh
    19861991

    Diploma

    Chartiers-Houston
    1986