Download PDF

Summary

Gaining visibility, brand recognition, increasing user engagement and growing an online presence in unique ways is what I am offering. Over The Top Customer Service is the name of the game! 
Unique / Activating / First

Small things done with great Love will change the world.

 

Work experience

Retail

community bank
February 2021 - presently employed
  • Provide superior customer service in all aspects of our business
  • Build full relationships with customers
  • Grow commercial, mortgage, and consumer loans; commercial deposits; insurance; and wealth management
  • Serve customers by completing account transactions such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
  • Handling currency, transactions, confidential information in a responsible manner, and reconciles cash drawer by proving cash transactions
  • Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to a branch representative
  • Answers questions in person or on telephone and refers customers to other bank services as necessary
  • Informing customers about bank products and services.
  • Maintaining and balancing cash drawers and reconciling discrepancies.
  • Keeping a clean, organized work area and a professional appearance.
  • Using software to track bank information and generate reports.
  • Following all bank financial and security regulations and procedures.
  • Maintains customer confidence and protects bank operations by keeping information confidential
  • Contributes to team effort by accomplishing related results as needed

Social Media Marketing Manager www.proiapromotions.com

Proia Promotions ALL SHOOK UP
Mar 2015Present

Understanding Social Media Clients Is Important

I make  everything simple. Most business owners don’t have the time or the knowledge to deal with online marketing.  I provide a game plan.  I create an online presence and maintain it so they don’t have to deal with it.

Growing an orgainc following is priceless.  I am also a STAGED Pro.

Staged is a Dynamic Social Tool designed to provide multi-faceted social leverage that will allow ANY business to generate a stream of HIGHLY targeted business traffic thought what we are calling "Social Entergagememt".

Doodly is a drag-and-drop animation program for creating videos that appear to be recorded as if someone drew them on a whiteboard. This is an increasingly common style of video and has proven to be very effective. I use Doodly to create videos for many different settings.

Clients included Arlecchino, The Passieu Agency with Farmers Insurance, Angelo's Restaurant, Mobile Juice, Spartan Mobile Drug Testing Company, Trader Jack's Storage, Trader Jack's Flea Market, Forty Bar & Grill and my very own #ilovepittsburgh.

Contractor

At Ur Service, LLC
Jan 2011Present

Home builder from footers to finish.  Remodeling, tile, kitchen, bath, decks, window and door replacements. PA159573    

Fine Italian Dining Server

Arlecchino Ristorante
May 2013May 2017

 It's ALL about the SERVICE and the EXPERIENCE.  

Arlecchino is a representation of the heart and soul of the wonderful world of Cuisine di Italiano.

A full service restaurant which specializes in artisinal recipes passed down from Alla Famiglia along with the creativity from our chefs that prepare different nightly menus and desserts.  100% of the items are hand crafted duplicating the integrity of the old world.  

Arlecchino is the sister restaurant of Cento Anni Alla Famiglia located on the hilltop of Pittsburgh.  

The team of talented dining experts enhance the staff of culinary professionals who combine skill, artistry, knowledge and experience to provide our customers with the finest Italian food, wine and dining experience possible.

Realtor

Prudential Carolina Real Estate
20002008
  • To act as an intermediary between sellers and buyers.
  • Market real estate on behalf of clients and provide guidance to buyers/sellers to facilitate the purchase/selling process.
  • Responsibilities:
  • Provide guidance and assist sellers/buyers in marketing/purchasing property for the right price under the best terms
  • Determine clients’ needs and financials abilities in order to propose solutions that suit them
  • Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters to their benefit and ensure a fair and honest dealing
  • Perform comparative market analysis to estimate properties’ value
  • Display and market real property to possible buyers
  • Prepare necessary paperwork (contracts, leases, deeds, closing statements)
  • Manage property auctions or exchanges
  • Maintain and update listings of available properties
  • Cooperate with appraisers, escrow companies, lenders and home inspectors
  • Develop networks and cooperate with attorneys, mortgage lenders and contractors
  • Promote sales through advertisements, open houses and listing services

Manager

Rosebank Farms Cafe, Charleston, SC
19941999

Started as a server and worked my way into the Front of the House Manager which includes such duties as hostest with the mostest, serving, bartending, busser, dishwasher, problem solver.

Food & Beverage

19862020

I have been in the food and beverage industry my entire life.    I started as a dishwasher at my dad's restaurant.  I've worked in hotels & resorts, fine dining service, bartending, hosting, catering and managing is my experience. Exceptional customer service is the name of the game!

Board of Dirctors

Pet Helpers, Charleston, SC
19992010

Helped to raise money for and built a state of the art, no kill animal rescue and adoption center with an inhouse medical clinic.

Skills

LinkedIn

Post & Grow

Instagram

Post & Grow

Facebook

Post & Grow

Twitter

Captivate & Grow

Phtoshop

RIght now, most of my work is completed using publisher.  Self taught photoshop in the making!

Doodly

Doodle videos to describe your brand

STAGED.com/stagedpro

www.idodigitaldesigns.com

Social Media Entergagement

Aweber

Lead Capture Pages

Mass Emails

Microsoft Excel

Basic production

Microsoft Publisher

Easily produce flyers and banners and web designs. 

Powerpoint

Basic production

Portfolio

Education

Darren Little, Millionaire Mentor

School of Hard Knox
Sept 2015Present

Online marketing, self-development & leadership business skills.  

Social Media Manager

Mar 2015Present

Exclusive training program:

  • �Create accounts on all of the major social media platforms
  •  Attract followers, fans, subscribers and connections
  • Connect your social networks for even more visibility
  • Deal with challenging clients and situation
  • Grow your reputation so I can increase your client base
  • …and much, much more!

My training program shows me  how to take my clients’ wants, needs and fears and present myself as their solution.

Graduates come away with real world knowledge of exactly how to deliver stellar results across a wide range of social networks, and will have the added advantage of access to our continually updated social media jobs database.  Continuing education of knowledge and tools needed to do the actual work of social media management.

Communications & Marketing

University of pittsubrgh
19861991

Diploma

Chartiers-Houston
1986