TA Project management to design, develop and implement processes and products to enable PMI to UnSmoke our World. Lead and pilot a new innovative Artificial Intelligence video assessment interview for better and faster hiring. Ensure TA Ops is fully compliant with GDPR. Financial partner for actual costs, budget, and staff analysis. E4G team member.

• Reimaged the e2e IQOS Coach hiring process. Shorten time to asses to 3 days and improve sales performance by 13% 
• Worked closely with offshore Project Managers, I-O Psychologists, and Data Scientists to develop, customize, and validate two new algorithms for Artificial Intelligence Video Assessment interview, IQOS Coach
• Completed a successful AI VA pilot for IQOS Coach in the Czech Republic and Italy, before moving to a global solution deployment
• Assurance of Employer Brand program: supporting the design and implementation of the new PMI visual identity across all regions
• Assurance of Assessment program: assessment tools analysis to drive future hiring strategy based on data analytics and KPI's
• Work with GPP and IT to ensure GDPR and IPG compliance to secure sensitive information from modification or disclosure
• ServiceNow implementation to manage P&C portfolio
• Support the overall Global TA financial management to ensure Programs are delivered on-time, to budget, and to the highest quality standards

Led planned and managed multiple parallel projects to ultimately deliver a consistent digital customer experience. Worked closely with offshore Dev & QA Managers, testing specialist vendors, and coordinated cross-functional teams involving IT, Sales & Service, and Legal to ensure projects are executed successfully, on time, under budget, and with superior quality

• Drove multi-year new business integration programs by developing an aggressive roadmap and Agile release plan to iteratively deliver integrated portfolio projects on a 2 months cycle
• Created 50+ legal entities to comply with the new regulations and migrated the old tax structure with the Lift and Shift methodology
• Launched client online portal resulting in self-service usage increased by 30% and digital invoice adoption at 75%
• Decommissioned Siebel CRM and rolled out Service Cloud (SaaS) to 4.5k Customer Service agents across 100+ locations
• Planned, influenced, and controlled $5M annual budget

Steered 40+ IT releases through development, test, and production deployment. SDLC (Agile & Waterfall methodologies) projects covered multiple workstreams to implement, and enhance systems and streamline Lead to Cash processes to support business strategies, achieve organizational goals and ensure regulatory compliance

• Averaged costs per release 10% under budget while completing 95% of projects on schedule
• Added transparency to IT operations and improved Service KPIs by 50%, by developing strong business partnerships and formalizing the lines of communication
• Established new operating model with the third-party offshore vendor to reduce by 20% development time while maintaining high quality
• Improved IT releases quality with only 3% hypercare service incidents
• Managed annual budget in excess of $1m for a pool of 11+ offshore contractors (project managers, test managers, business analysts)
• Slashed contractors cost by 20% by reviewing the support model, while ensuring the service continuation and improving  KPI’s by 30%

• Thomson Reuters Eikon Product launch and migration: accountable for development and implementation of processes and 25+ integrated IT systems and tools, user and process acceptance testing, 5k users training, rehearsal lab, 100 customer sites Beta execution to enable 100k financial users migration 
• Implemented the new order to cash process and system by integrating Salesforce.com and Siebel CRM via Agile development for 2k users

• Provided C-Suite with business and financial support to
  • Migrate Client Admin function into 5 Centres of Excellence (CoE) 
  • Offshore Customer Service to Bangkok and Manila
• Liaised with the CoE to consolidate financial reports and analysis
• Implemented Order to Cash improvement plans and service KPIs

• Directed F&A functions with an annual turnover of $10m
• Supervised 5 managers and 25 accounting professionals
• Completed successfully 2003 statutory audit conducted by the Austrian tax authorities
• Executed the finance and administration transformation program by offshoring activities to the Center of Excellence
• Outsourced all professional service activities to a third-party vendor

• Created the Media finance group and managed the offshore teams
• Supported the overall financial management of Media business
• Defined and implemented the Media sales commission scheme

• Consolidated financial analysis for EMEA
• Introduced the global transfer price model in partnership with Legal & Tax Department

• Provided financial performance reporting to the Finance Director
• Defined local requirements for Oracle Financial implementation

PMI Certification: 1511170

Dissertation: 'Bank Secrecy'        Final Grade: 108/110