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Stephen Leadbetter

Post-Soviet Comparative Politics Specialist


Work History

Nov 2015Mar 2016

MIS Helpdesk Technician

JCB, Inc.

IT Solution Implementation: Purchasing, installing, and utilising the newest and most  effective IT solutions for a multinational corporation

Vendor and Partner Relationship Development: Tasked with developing maintaining relationships around the country and the world with partnered IT organisations in order to maintain an efficient and productive business unit

Inter-organisational Coordination: Daily correspondence and cooperation with analogous units in the UK and India to maintain IT business processes

Jun 2013May 2015


JCB, Inc

Company-wide Research: Generation and administration of company-wide customer satisfaction and needs surveys, compilation and analysis or survey data, presentation of visual representations of survey data results

Departmental Administration: Facilitating and improving IT business processes through invoicing and IT solution research

Company Communications: Responsible for producing and disseminating all official type for the department

Database Maintenance: In charge of creation and maintenance of most departmental databases concerning user, purchasing, and account information

Dec 2009Mar 2014

Information Technology Services Student Computer Technician/Advisor

Armstrong State University

Point of Contact: Initial receiver of complaints and issues brought forth by students, faculty, and staff in regards to campus technology

Campus Solution Implementation: Facilitation, installation, and user instruction regarding all new technology solutions on a campus-wide basis

Campus Technology Surveying: Administration of campus user satisfaction and suggestions survey, creation of graphical data representations of presentation

Writing examples

SkillS & Attributes

- UK & RoI dual citizen, can work in UK & EU in event of UK removal of free movement

- Qualitative and quantitative social science research methods mastery

- Spanish and Portuguese proficiency

- Data analysis & creation of visual data representations

- Vendor and organisational relationship development

- English communication and type production

- Microsoft Office suite mastery

- Customer service expertise

- Adobe Photoshop, Illustrator, and InDesign mastery