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Looking to obtain an exciting, network surveillance position preferably within either the Cable Television or Telecommunications industries 

Experience

July, 2019 current

Security Officer

Allied Universal - Lakewood, New Jersey

State of New Jersey SORA licensed security officer providing all security services mandated by Allied Universal to secure and care for the people & property in a multi-dwelling, residential  community.

October, 2000April, 2017

Hybrid Fiber Coaxial/Network Surveillance Technician

Comcast - Pittsburg, California/Roseville, Minnesota

Monitor and analyze data and alarm conditions and escalate corrective actions in a 24x7x365 network operations center. Interact with cross-organizational entities such as call center, field maintenance, NOC, plant operations, network construction and engineering to escalate network trouble tickets and restore service as quickly as possible. Input and maintain accurate and detailed information into network reporting and ticketing agents. Responsible for provisioning of status monitoring systems and elements with outage detection, isolation, and resolution highlighted. Interface and interact professionally and reliably with all departments supporting the Comcast product line

October, 1997March, 1999

Account Service Representative

Allstream (formerly Eschelon Telecom) - Minneapolis, Minnesota

Responsible for maintaining and upgrading accounts of business customers in a resale environment. Proficient in product and service, knowledge that ranges from basic local and long distance to advanced ISDN lines, PBX, T1 systems. Provide on-site training as well as continued support for customer

Education

Skills

Hybrid-Fiber Coax Plant & Maintenance
Radio Frequency
Spectrum Analytics
Optical Fiber
Cable Modem Termination System
Voice over Internet Protocol
Signal to Noise Ratio
Data Over Cable Service Interface Specification
Microsoft Office
Network Engineering