Monitor and analyze data and alarm conditions and escalate corrective actions in a 24x7x365 network operations center. Interact with cross-organizational entities such as call center, field maintenance, NOC, plant operations, network construction and engineering to escalate network trouble tickets and restore service as quickly as possible. Input and maintain accurate and detailed information into network reporting and ticketing agents. Responsible for provisioning of status monitoring systems and elements with outage detection, isolation, and resolution highlighted. Interface and interact professionally and reliably with all departments supporting the Comcast product line