• Customer Service: Ran the helpdesk and acted as first point of contact for students and academics with queries.

• Regulation Compliance: Ensured academic regulations were adhered to at all times, learning and studying regulation updates year on year.

• Mark Entry: Ensured all marks were in the system accurately and within tight deadlines, taking extensions and extenuating circumstances into account.
• Data Analysis: Frequently analysed student data using various tools such as Ellucian Banner, Moodle, Excel, and Infoview Live Documents.

• Liaising with External Stakeholders: Built relationships with external examiners and guided them through our moderation process during the awards boards, and keeping them updated on regulatory process.

• Award Ratification: Played an active role in the ratification of students' awards, ensuring that all marking and classification was processed accurately and monitoring the deadlines of all academic staff in my department for the turning in of marking.

• Student Union Representation: Arranged Student/Staff Committee meetings, noted down all minutes and action points, actioned changes suggested, and chased academics to action their own changes.

Waiter & Barista

• Customer Service: Delivered excellent service in a high-pressure environment, building strong rapport with regular customers and ensuring satisfaction during busy periods.
• Adaptability & Teamwork: Supported kitchen operations when needed and adapted quickly to shifting demands in a small, close-knit team setting.
• Management & Operations: Promoted to Front of House Manager in 2019; responsibilities included managing staff rotas, ordering stock, opening and closing, and end-of-day cashing up.
• Compliance: Maintained strict adherence to food hygiene standards and health & safety regulations throughout all roles.

• Market Research: Identified and researched key political and social policy issues to support the development of conference content and outreach strategies.
• Stakeholder Engagement: Sourced and invited relevant experts and professionals from various sectors to participate in policy-focused conferences.
• Data Management: Added new contacts to internal databases, performed routine data entry, and maintained accurate records to support outreach efforts.

Martins Heron

BA Ancient History, 2:1
| University of Reading 07/2020