SUSAN MILLER

Set business strategy, business development, growth, retention, managed team for temporary and permanent staffing.
● Manages and ensures quality service delivery, customer and employee retention, recruiting, and expense management.
● Build and maintain relationships, key customers, community business leaders, local, regional, and Corporate Kelly management.
● Strong focus on continuous improvement and customer satisfaction, point of escalation for customer and employees.
● Sales Management; monitoring and coaching sales team to ensure sales targets are met.
● Recruiting & hiring management; monitoring and coaching service team to ensure effective execution of recruiting strategies.
● People Management; selecting, training, and developing staff, staff performance, expectations, coaching, and achievements.
● Created and analyzed sales reports, trends, recommendations for marketing and creation of promotional programs.
● Collaborated with peer managers in planning to develop mutual performance objectives, financial targets and critical milestones.
● Sold, nurtured and implemented a new onsite account that grew to 110 head count, resulting in $2.5 million sales annually.
● Exceeded budget 3 consecutive years and earned a spot in 110% Club.
● Sold, implemented 3 new school districts to utilize Kelly substitute teachers, increased annual revenue of $1.5 million.

Senior sales executive reporting directly to CEO of this manufacturer of all natural aromatherapy candles.
● Sold to and educated natural food chain employees, (ie; Whole Foods and Vitamin Cottage) and independent natural foods.
● Hired, trained and supervised three in-house sales associates and 12 outside sales representatives.
● Increased new sales by 25%, while retaining and diversifying more profitable products of key accounts.
● Utilized outside sales representatives to bring in new chains with 64 stores.
● Increased ROI by 50% through restructuring of complementary product sample programs for independent representatives,
● Developed and implemented a systematic approach to customer relationships through utilizing CRM effectively.
● Increased sales by implementing up-selling strategies such as recommending seasonal, point of purchase displays.
● Engaged with customers to build rapport, lasting relationships and solve customer challenges.
● Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
● Trained and developed new sales hires and created a fearless in-house outbound sales team.

Represented Bellisse's account at this fulfillment house. Bellisse, start-up company providing medical compression bras for
lymphedema patients, through direct sales, service, marketing operations under guidance of Bellisse Board of Directors.
● Developed, trained established network of over 55 medical supply dealers, health care providers.
● Complex analysis, problem solving, customer service issues, inventory control, product returns and quality control.
● Created specialty Fit Kit and video to successfully train medical stores to understand correct inventory on hand to fit clients.

Developed network of clients and sales associates to promote and sell high end line of casual clothing, outerwear and custom fit bras.
● Performed corporate training procedures to recruit and train over 150 sales representatives.
● Conducted weekly sales meetings.
● Consistently achieved Top 10 ranking in personal sales out of 20,000 national consultants.
● Consistently achieved Top 20 ranking for personal recruiting out of 20,000 national consultants.