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XiaoYan (Susan) He

Passionate about helping people

    Skills

    • Accounting knowledge and proficient in MYOB and Excel reporting.

    • Sales acumen in a target driven environment

    • Excellent customer service and relationship management

    • Proficient in computing productivity software MS Office

    • Fluent in Mandarin

    Work History

    Beauty Adviser

    2015Current
    Estee Lauder, MYER Melbourne
    • Be a product expert and help customers choose best suits their needs
    • Achieve daily and weekly sales targets
    • Manage stock and cash
    • Entice new customers
    • Demonstrate and apply make up on customers

    Sales Manager - Wine Export

    20102014
    St Anne's Wine Export Pty ltd
    • Manage existing customer relationships and acquire new customers.  
    • Negotiate deals with vendors, distributors and customers.   This required extensive travel at times.
    • Appraise the performance of all distributors.
    • Used personal judgment and initiative to develop effective and constructive solutions.
    • Book-keeping using Xero accounting system.

    Customer Services Representative

    20102012
    Crown Casino
    • Provide customer service handling general enquiries
    • Answer inbound calls
    • Manage stock and pricing
    • Cash handling

    Prior to 2012

    Yi Xuan Fashion - Salesperson

    De An Real Estate - Real Estate Sales Assistant

    Profile

    Customer savvy sales professional offering expert level customer service, relationship management and consistent results in achieving sales target.

    I'm seeking employment in the finance services industry, as I'm passionate about helping people and achieve their dreams and financial success.  I'm currently completing the Bachelor of Business at Victoria University to develop my skills and knowledge.

    I'm a positive and determined individual who seeks to contribute to the world around me and constantly improve and develop myself.

    Education

    2014- Current

    Bachelor of Business

    Victoria University

    2010 - 2012

    Diploma of Accounting

    Victoria University TAFE

    2006

    Certificate II in Business Administration

    CAE, Melbourne, Australia

    Volunteering

    • Organized fundraising events for Kids Under Cover to support providing shelter for homeless kids

    Interests

    • Yoga
    • Running
    • Outdoor activities