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XiaoYan (Susan) He

Passionate about helping people


    • Accounting knowledge and proficient in MYOB and Excel reporting.

    • Sales acumen in a target driven environment

    • Excellent customer service and relationship management

    • Proficient in computing productivity software MS Office

    • Fluent in Mandarin

    Work History

    Beauty Adviser

    Estee Lauder, MYER Melbourne
    • Be a product expert and help customers choose best suits their needs
    • Achieve daily and weekly sales targets
    • Manage stock and cash
    • Entice new customers
    • Demonstrate and apply make up on customers

    Sales Manager - Wine Export

    St Anne's Wine Export Pty ltd
    • Manage existing customer relationships and acquire new customers.  
    • Negotiate deals with vendors, distributors and customers.   This required extensive travel at times.
    • Appraise the performance of all distributors.
    • Used personal judgment and initiative to develop effective and constructive solutions.
    • Book-keeping using Xero accounting system.

    Customer Services Representative

    Crown Casino
    • Provide customer service handling general enquiries
    • Answer inbound calls
    • Manage stock and pricing
    • Cash handling

    Prior to 2012

    Yi Xuan Fashion - Salesperson

    De An Real Estate - Real Estate Sales Assistant