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Has a passion for defining strategic visions, deploying software solutions, developing new revenue streams, and implementing operational improvements. Energetic, motivating, and creative team member who helps achieve goals using innovative thinking and a collaborative approach. Takes pride and ownership of projects and processes, particularly those that are challenging. Using servant leadership qualities, regularly takes a detail-oriented focus for the team, freeing others to focus on their activities. Works best in a positive, team-focused environment.

Key strengths include:
• Creative/Analytical Thinker
• Requirements Definition and Management
• Agile Project Management
• Process development and optimization
• QA methodologies
• Budget management
• Customer/User Advocacy
• Agile/Lean/XP Project Management and SDLC

Specialties: MS Project, Sharepoint, Jira, Bugzilla, Mantis, MS Word, MS Excel, MS PowerPoint, Agile, SCRUM, XP, Lean, Kanban,SalesForce

Work experience

May 2015Present

Sr. Project Manager - vCloud Air


Sr. Project Manager of Implementation Services focused on the deployment of the vCloud Air products and services. Susanne built out an implementation methodology by creating a delivery plan, adopting a tool, and collaborating with the internal delivery team around the delivery processes. Susanne also coached 3 Jr. Project Managers while implementing a Professional Services go to market strategy with sr. management and stakeholders. 

Jun 2012May 2015

Sr. Project Manager and Scrum Master

Vail Resorts

Perform overall program management, project management, and business analysis.  Overall program management encompasses all "snow reporting" functions across thirteen mountain resorts. Snow reporting projects managed include:  1) all outbound snow reporting emails to season pass holders, press and media, staff and opt-in parties; 2) all snow reporting content delivered via Vail Resorts web-sites and mobile applications; and 3) all multimedia-based snow reporting including time-lapsed "snow stake" cameras.  Manage vendors for all associated programs. Partnered with the Marketing team in the management and transformation of the Customer Relationship Management ecosystem, including customer data integration across VR’s point-of-sale and central reservation systems, enterprise customer database, email platform, campaign management tools and all customer reporting and data analytics activities.

  • Knowledge and use of key technologies and supporting systems including Jira, Omniture / Genesis; BizTalk; VR ecommerce sites; SAS; Online Reservations systems; and CRM integration with PO
Jan 2012Jun 2012

Consultant - Project Manager (6 month contract)

Amadeus Consulting
Jan 2008Nov 2011

Client Product Manager and Agile Project Manager

SageFire Inc.

Client Relationship, Project and Product Management for this software-as-a-service company providing a web-based business management (CRM) platform to franchise networks, direct selling companies and individual small businesses.  Managed clients and internal engineering and quality assurance teams via a multi-phased “initial release” process followed by on-going software-as-a-service monthly update delivery model based on the Agile methodology.  Overall Product Management for specific clients.  Servant leaders for weekly iterations with clients and development team in order to scope, define, design and implement client-specific customizations to the baseline product suite. Responsible for over two-thousand downstream small business owners across these clients representing $1.2 million in annualized recurring booked revenue to the Company

Jun 2010Jun 2011

Project/Program Manager

Tendril Inc.

Project Manager responsible for leading a team of Tendril employees, client team members, and 3rd party partners and vendors. Responsible for the delivery of the scope of a project, including final acceptance of all tasks and deliverables for large utility companies. Worked directly with the Implementation Services Director to establish a standard set of project management tools and processes, continually improving the implementation methodology, and developing a set of templates that can be used across all client projects. Managed budgets of $2.3 Million across multiple clients. Susanne expanded both clients’ projects by successfully deploying the first project into the field. The expansion of the projects increased sales by over $500,000. Wrote and negotiated statements of work, proposals, RFP’s, invoicing clients based on milestones reached, fulfillment management, successful installations, and revenue recognition. 


Aug 2004May 2008

Bachelor of Arts & Science

University of Colorado Boulder

International Business and Languages


Undergraduate Studies

University of Costa Rica

International Business and Languages 

Jul 2004

Language Fluency (Spanish)

University of Valencia, Spain

International Business and Languages                                              

(exchange with University of Indiana, Bloomington)


Jul 2014Present

Certified Scrum Master

Scrum Alliance
Jan 2016Present

Certified Agile PMI-ACP

Project Management Institute