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Suzie Thakur

IT Business Consultant

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A self-driven, determined, highly motivated, creative and a leader, i consider myself in the years I have spent developing my career.

I've had the opportunity to work in and for many countries and regions of the world exposing me to culturally diverse organisational environments. 

As in my background, I  have an MBA  (Entrepreneurship) with a Bachelor's in Computer Systems Engineering  with my career shaping largely in Technology  Consulting & Sales,  Business Operations Project Management, IT Solutions Architecture and Project Integrations.

I started my career in Software Sales and Accounts Management  in the IT Industry with related products and services.  I also ventured with my own small start-up business leading  IT Security  Products and Services, Training and Consultancy work for a few years and later moved to Project Management and Operations role in the Telecommunications Industry.

My career has shaped me into a multi-skilled, results oriented individual who is passionate about pursuing opportunities with a sense of direction and innovation.

I'm constantly thriving for excellence and welcome challenging roles that envision growth at all levels. 

PROFESSIONAL experience

2009Current

Global IT Projects & Operations Manager

Lycamobile Ltd. (London)

Channel Operations Management for the Network of Professional Channel Partners across 22 International Markets and the United Kingdom – 23 territories.

Developing and Building Operations structure and platforms for New & Existing Channel Partners globally.

Consulting, Designing, and Delivering Technical Solutions  Management of end-2-end project lifecycle from concept build to solutions delivery for Channel Distribution Systems.

Project Management & Product Implementation. Delivering customised Telecom Projects which includes partnerships with banks/financial institutions, VAS Partners. Product range includes:

E-TopUp/RTR Mobile Recharge integrations, E-Card Product/POSA Cards and E-voucher setups, SIM Distribution & Compliance Systems design and delivery.

Project Deployment Operations Systems set up, UAT testing and preparation for GO LIVE operations with Channel Partners.

Liaising and Supporting Account Managers (Sales) in ensuring Channel Project deliverables are aligned with business model requirements.

Management of Technical Resources and Activities to ensure project deliverables are met to business requirements

Develop, Communicate and offer Training Programmes to Channel Partners for New Systems, Business Models, Operations Processes and Product improvements.

Channel On-Board Support Operations: Incident Management for Channel Partner Systems. Primary point of contact and liaison with the technical department. Troubleshoot & Resolve technical issues related to products and processes from Channel Partners. Support Channel partners with daily operational requirements and ensure current systems are in place.

Overview of Professional Channel Order Process Workflow to ensure Service standards are met.

SIM Supply Chain - Distribution & Logistics SIM Packaging & Distribution Process Management for all countries. Managed relationship with multiple SIM Packaging vendors to ensure SIM logistic activities are carried out correctly. Customised Solutions delivery and GTIN Number range management.

 

20032008

IT Business Consultant (Sales & Operations)

EKSYS, INC. (Panama)

I was Heading, Managing & Marketing IT Security Proactive Solutions for the region of Panama.

Managing full sales cycle, working with existing clients and new leads from Pre & Post sales tasks, focused on marketing solutions to the Financial & Government Sectors;

Represented Software Vendor Solutions from Outpost24, a European based IT Security Intelligence firm, Antivirus Solutions from Panda Software and PCS Technology, an Indian based firm offering Software Compliance (ISO) Standards and IT Methodology (ITIL) Certification programmes.

Provided Business Consultancy Services for clients on customized project solutions.

Participated in government bids – acquired contract of IT Security Solutions from the Tribunal Elections board for the Presidential campaign in 2004.

Offered consultancy on IT Security Solutions for Government, Banks, Telco and Education sectors.

20012003

Sales & Marketing Manager

Kicom Systems, Inc. (New York)

I was Marketing Software Solutions for Insurance Industry Operations in Asia Pacific & Caribbean regions.

This involved creating new prospects & accounts, handling existing clients & managing new leads.

Provided Software training and support for the in-house built Insurance Software E-tips - Total Insurance Package developed by the company exclusively for International markets.

Responsible for establishing international reseller agreements and management of direct client relationships.

Evaluating client's IT requirements, product presentations, preparation of pricing & technical proposals, last stage negotiations & post sales support.

Involved in activities related to publicity of software solutions which included, design and setup of marketing material as logos, brochures, product white papers also participated in the setup of events for the business and its products in Conferences related to Insurance Industry Operations.

 

20012003

Consultancy & Accounts Manager

NAK Technologies, Inc. (New York)

Management of Client portfolio: acquiring new prospective clients and handling existing clients.

Management of onsite consultants, existing business associates & partner relationships Building new business alliances for expanding the firm's network of Information Technology Services around the US.

In July of 2002 worked on an exclusive project of expanding the firm's IT Services to the Central American region, in Panama City, Panama, which involved getting new leads for the company.

The range of IT Services offered include: Management of client's IT resources, providing outsourcing services and project management services onsite or remotely.

Developed customised solutions and marketed services of highly skilled technical resources for a client on-site projects.

19992001

Accounts Manager & Systems Analyst

Image Processing Center (Panama)

Developing & managing new accounts, from Pre to Post sales responsibilities in the line of Image Processing products & Banking Software

  • OTG Imaging Products
  • ASSIST ck/ ( Anti-Fraud Software from EXPERIAN)
  • Wausau Financial Systems (Item Processing Software)

Participated in bank sector bids,  successfully implemented banking software solutions (ASSIST/ck)

Provided onsite product demos, if required by client also provided  customised presentations with client data, wrote technical & pricing proposals, offered  consulting on client's imaging project needs to customise it to OTG's packaged solutions.

Accounts management involved the following functions: Onsite Analysis of client system requirements, Product demos, Product Evaluation Meetings, preparing RFPs and negotiating implementations of Imaging Systems & Banking Software solutions.

Once the software solution at client site was implemented, as the Accounts Manager, I had the responsibility to maintain constant contact and provide support to client requirements.

I was assigned and managed the following industries: Banking, Finance, Commercial and Government.

 

19971999

Accounts Executive & Systems Analyst

Cibernetica S.A. (Panama)

Primarily focused on Selling Software Solutions for the business

I was in charge of Pre & Post sales activities of RDBMS (Databases), Middleware, Development, Administration, Internet & OLAP Tools and Financial Applications for the Financial Sector (Banks, Insurance companies.).

I also specialised in Data Warehouse solutions for Financial Institutions with Business Objects as the prime solution.

Products:

  • SYBASE ( RDBMS - a SAP company)
  • Business Objects (OLAP tool)

I was Involved in activities such as Marketing and Communications plans for the company and also participated in several Private & Government Sector Project Bids (As a Sales Consultant)

Acquired new business contracts: Database and Data Warehousing projects with Government, Banks, and Telecom firms.

The following is a list of a few Managed Accounts: Cable & Wireless Panama, Citibank, CHASE, Energy Supply Sector (IRHE), Cerveceria Nacional, Ministry of Presidency of The Republic of Panama, Association of Insurance Companies ( APADEA ), etc.

 

Education

20082009

MBA (Master's Business Administration)

University of Wales Lampeter

Major: Entrepreneurship

Languages

I have dominance over Spanish and English languages (both verbal & written), Hindi (verbal) and a basic at Portuguese.

Having worked in culturally diverse environments, I am comfortable working with people from various cultural backgrounds and languages.