Suzie K. Thakur

As a Digital Payment Solutions specialist, I support the following activities for our Global Operations:

Payment Solution Providers Relationship & Commercial Account Management for existing and new business opportunities with PSPs, banking partners and Neo banks.

Acquirers & Payment Gateway Management

I support the current payment gateway operations, new service requirements, changes in payment legislations, incident management, reconciliations, and related matters.

Research & Onboarding of new Alternative Payment Methods & Payment providers

I oversee the global payment methods for the business, research the payment trends in each market and support in the onboarding of new payment options for the business

Financial Reporting & Reconciliations

I work closely with the finance team to monitor traffic ratio vs. pricing and service levels between all our existing payment service providers.

PSP Implementation and Operations Setup

Support our technical project delivery teams in project scope, design, and business requirements definition for PSP projects.

Management of Digital Payment Projects - from Proof of Concept to implementations of innovative payment solutions such as Open Banking, Direct Debits on Open Banking and Alternative Payment methods.

My responsibilities within this role are the following:

Channel Operations Management for the Network of Professional Channel Partners across 23 International Markets and the United Kingdom – 24 territories.

Developing and Building Operations structure and platforms for New & Existing Channel Partners globally.

Consulting, Designing, and Delivering Technical Solutions  Management of end-2-end project lifecycle from concept build to solutions delivery for Channel Distribution Systems.

Project Management & Product Implementation. Delivering customised Telecom Projects which includes partnerships with banks/financial institutions, VAS Partners. Product range includes:

E-TopUp/RTR Mobile Recharge integrations, E-Card Product/POSA Cards and E-voucher setups, SIM Distribution & SIM Registration Systems design and delivery. 

Project Deployment Operations Systems set up, UAT testing and preparation for GO LIVE operations with Channel Partners.

Liaising and Supporting Account Managers (Sales) in ensuring Channel Project deliverables are aligned with business model requirements.

Management of Technical Resources and Activities to ensure project deliverables are met to business requirements

Develop, Communicate and offer Training Programmes to Channel Partners for New Systems, Business Models, Operations Processes and Product improvements.

Channel On-Board Support Operations: Incident Management for Channel Partner Systems. Primary point of contact and liaison with the technical department. Troubleshoot & Resolve technical issues related to products and processes from Channel Partners. Support Channel partners with daily operational requirements and ensure current systems are in place.

Overview of Professional Channel Order Process Workflow to ensure Service standards are met.

SIM Supply Chain - Distribution & Logistics SIM Packaging & Distribution Process Management for all countries. Managed relationship with multiple SIM Packaging vendors to ensure SIM logistic activities are carried out correctly. Customised Solutions delivery and GTIN Number range management.

I was heading, consulting  & marketing IT Security Proactive Solutions in the republic of Panama.

Managing full sales cycle, working with existing clients and new leads from Pre & Post sales tasks, focused on marketing solutions to financial & government sectors;

Represented Software Vendor Solutions from Outpost24, a European based IT Security Intelligence firm, Antivirus Solutions from Panda Software and PCS Technology, an Indian based firm offering Software Compliance (ISO) Standards and IT Methodology (ITIL) Certification programmes.

Provided Business Consultancy Services for clients on customized project solutions.

Participated in government bids – acquired contract of IT Security Solutions from the Tribunal Elections board for the Presidential campaign in 2004.

Offered consultancy on IT Security Solutions for Government, Banks, Telco and Education sectors.

I was marketing Software Solutions for Insurance Industry Operations in Asia Pacific & Caribbean regions.

This involved creating new prospects & accounts, handling existing clients & managing new leads.

Provided Software training and support for the in-house built Insurance Software E-tips - Total Insurance Package developed by the company exclusively for International markets.

I was responsible for establishing international reseller agreements and management of direct client relationships.

Evaluating client's IT requirements, product presentations, preparation of pricing & technical proposals, last stage negotiations & post sales support.

Management of Client portfolio: acquiring new prospective clients and handling existing clients.

Management of onsite consultants, existing business associates & partner relationships Building new business alliances for expanding the firm's network of Information Technology Services around the US.

In July of 2002 worked on an exclusive project of expanding the firm's IT Services to the Central American region, in Panama City, Panama, which involved getting new leads for the company.

The range of IT Services offered include: Management of client's IT resources, providing outsourcing services and project management services onsite or remotely.

Developed customised solutions and marketed services of highly skilled technical resources for a client on-site projects.

Developing & managing new accounts, from Pre to Post sales responsibilities in the line of Image Processing products & Banking Software

• OTG Imaging Products
• ASSIST ck/ ( Anti-Fraud Software from EXPERIAN)
• Wausau Financial Systems (Item Processing Software)

Participated in bank sector bids,  successfully implemented banking software solutions (ASSIST/ck)

Provided onsite product demos, if required by client also provided  customised presentations with client data, wrote technical & pricing proposals, offered  consulting on client's imaging project needs to customise it to OTG's packaged solutions.

I was assigned and managed the following industries: Banking, Finance, Commercial and Government.

Primarily focused on Selling Software Solutions for the business

I was in charge of Pre & Post sales activities of RDBMS (Databases), Middleware, Development, Administration, Internet & OLAP Tools and Financial Applications for the Financial Sector (Banks, Insurance companies.).

I also specialised in Data Warehouse solutions for Financial Institutions with Business Objects as the prime solution.

Products:

• SYBASE ( RDBMS - a SAP company)
• Business Objects (OLAP tool)

I was Involved in activities such as Marketing and Communications plans for the company and also participated in several Private & Government Sector Project Bids (As a Sales Consultant)

Acquired new business contracts: Database and Data Warehousing projects with Government, Banks, and Telecom firms.

Major: Entrepreneurship

Computer Systems Engineering Communications & Hardware Systems