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Sydney Boucher

Innovative and adaptive leader aspiring to excel in a dynamic and challenging environment, leveraging intrinsic potential to drive transformative impact. Eager to contribute my skills and determination to support both immediate and long-term career objectives, while pursuing growth opportunities that align with my expertise and aspirations.

    Skills

    Strategic Thinking and Problem Solving

    Ability to seek opportunities for process improvement and develop solutions and strategies to reduce or eliminate inefficiencies to achieve organizational goals

    Emotional Intelligence

    Skilled in demonstrating exceptional self-awareness, empathy, and posses the ability to navigate complex social dynamics while fostering positive relationships and effective communication within the workplace

    Change Management Communication

    Advanced in communicating challenging and complex situations, solutions, and ideas to diverse groups with confidence, composure, and empathy

    Cross-Functional Collaborator

    Regularly collaborates  with stakeholders to ensure alignment on project progression, scope, and definition of success

    Target Driven

    Experienced in planning, leading, and executing on concrete steps to achieve monthly targets

    Building Teams

    Identifies opportunities, develops action plans, and coaches team members to improve conversion and achieve monthly targets while maintaining a strong, positive, and inclusive team culture. 

    Data Analysis Tools

    Proficient in data analysis and visualization tools, including Tableau, Microsoft Office Suite, and Google Workspace

    Adaptable Leader

    Demonstrably calm leader when communicating significant changes in the business to team during challenging times. 

    Education

    January 2015May 2019

    Bachelor of Marketing

    Michigan State University

    Eli Broad College of Business

    Experience

    January 2023Present

    President's Club Banker

    Rocket Mortgage
    • Assists, guides, and educates clients on their mortgage loan options and how they can positively impact their overall financial situation
    • Delivers and maintains consistent, top-tier results in a challenging economic environment
    • Leads and mentors team members working towards promotions to achieve higher level of production
    February 2021January 2023

    Director, Mortgage Banking

    Rocket Mortgage
    • Built and directed top-performing team, surpassing monthly objectives by   106%-132% through skillful coaching, training, and strategic team leadership.
    • Fostered inclusive, results-driven culture via engagement initiatives, regular outings, and positive reinforcement, strengthening team cohesion and performance. 
    • Employed comprehensive data analysis to identify enhancement prospects, enabling strategic implementation of tactics to optimize team performance.

    • Conducted team, regional, and site level meetings daily, presenting team members with details of significant non-public, material information

    • Awards In Role: 

        • Top Team Award - led the top team in production and overall conversion for five consecutive months, from August 2022 to December 2022

        • Most Valuable Director - awarded for demonstrating a go-getter, results-driven mindset, backed by successfully executing on strategic suggestions to improve the region's processes and overall performance in August 2022 and October 2022

    May 2019February 2021

    Senior Mortgage Banker

    Quicken Loans, Inc.

    • Utilized technology and in-depth product knowledge to assess client needs and tailored mortgage solutions that enabled clients to achieve their financial goals and improve their overall financial well-being.

    • Consistently achieved an average monthly target achievement of 147%, while leading the team in production and conversion, resulting in advancement from Intro Banker to Presidents Club Banker in record time.

    • Continuously built, managed, and maintained a client pipeline of 50+ per month, demonstrating exceptional organizational and time management skills.

    • Awards In Role: 

      • Top Closer Award - highest total client closings out of ~120 team members

    June 2015November 2018

    Cash Wrap lead

    Victoria's Secret
    • Trained and supervised new hires to communicate company expectations of client service, importance and proper strategy in increasing & maintaining client retention, and meticulous POS system procedures and techniques

    • Led Customer Loyalty Execution in $14M store, holding the record for most Angel Card applications overall by regularly exceeding corporate targets.