Download PDF


  • Assistant Management Skills
  • Medical Coding – CPT, ICD9, and HCPCS
  • Medical Typing 40 wpm, 10 key by touch
  • Medical Terminology       
  • CPR Certified
  • Medical Law and Ethics
  • Microsoft Office, Med iSOFT, Microsoft Word, Excel, Access, Power Point
  • Excellent people skills
  • Administrative Procedures
  • Knowledge of HIPAA Policies and Collections
  • Medical Transcription
  •  Medical Insurance Verification,Billing and Collections
  • Electronic Medical Records

Work experience

May 2014Present

Medical Office Specialist

SAN ANTONIO, TX Medical Office Specialist, Prepared and reconciled the clinic's deposit Managed petty cash on hand and responsible for replenishment Managed the administrative staffing for the clinic Created reminder notification protocols for the clinic, decreasing patient no-shows and cancellations and increasing revenue Created templates and managed schedules for 7 providers Created and uploaded letter templates into ECW Trained new employees in the phone room Managed doctor's hospital and nursing home out of office billing Ran reports for the clinic Created and faxed referrals to other physicians' offices Answer telephones and direct calls to appropriate staff.· Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations. Transmit correspondence or medical records by mail, e-mail, or fax.
Jun 2013May 2014

File Clerk/administrative Assistant

SAN ANTONIO, TX Bill Reconciliation/File Clerk/Administrative Assistant, Corrected the incorrect gas/electric meter reads Released blocked gas/electric meter reads Verify accuracy of billing data and revise any errors. Released bills to print Opened registrar office Find and retrieve information from files in response to requests from authorized users. Scan or read incoming materials to determine how and where they should be classified or filed. Perform general office duties such as typing, operating office machines, and sorting mail.
Sep 2013Oct 2013

Medical Administrative Assistant

SAN ANTONIO, TX Medical Administrative Assistant, Opened the therapy clinic Created and maintaining all 30 day to 6 months evaluations Emailed therapist if upcoming and past due evaluations Created addendum orders for the physician based off the evaluations Checked the invoices and notes that the therapist turned in weekly Checked to make sure physicians' medical licenses valid Created and maintained all patient electronic files Checked Medicaid eligibility Called parents' of the patients to get a status report on how the child and therapist are working out
Nov 2012Dec 2012

Medical Administrative Assistant

SAN ANTONIO, TX Medical Administrative Assistant, Scheduled appointments, took payments, checked Medicaid eligibility Filed, answered the phone, completed the patients Super Bills Performed Urinalysis
Aug 2011Nov 2012

Data Entry Operator

SAN ANTONIO, TX Data Entry Operator II, Compile, sort and verify the accuracy of data before it is entered. Store completed documents in appropriate locations. Locate and correct data entry errors, or report them to supervisors. Store completed documents in appropriate locations.
Jan 2010Jul 2011

Customer Service Rep

Customer Service Rep, Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Solicit sales of new or additional services or products. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. Gave auth. to doctors' offices Assisted customers with their vision plan coverage
Jan 2008Jul 2008

Technical Support Specialist

Helped customers add family members to vision plan SAN ANTONIO, TX Technical Support Specialist, Troubleshot cable equipment Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Determine charges for services requested, collect deposits or payments, or arrange for billing. Check to ensure that appropriate changes were made to resolve customers' problems. Solicit sales of new or additional services or products. Order tests that could determine the causes of product malfunctions. Went over current services and any other questions pertaining to services
May 2007Jul 2007

Daycare Teacher

SAN ANTONIO, TX Daycare Teacher, Establish and enforce rules for behavior, and procedures for maintaining order. Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips. Read books to entire classes or to small groups. Attend to children's basic needs by feeding them, dressing them, and changing their diapers. Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play. Serve meals and snacks in accordance with nutritional guidelines. Prepare materials and classrooms for class activities. Identify children showing signs of emotional, developmental, or health-related problems, and discuss them with supervisors, parents or guardians, and child development specialists. Establish clear objectives for all lessons, units, and projects, and communicate those objectives to children. Adapt teaching methods and instructional materials to meet students' varying needs and interests. Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate. Arrange indoor and outdoor space to facilitate creative play, motor-skill activities, and safety.
Feb 2004Mar 2005


SCHERTZ, TX Cashier, Scheduled the orientation Ringing up Scheduled he applicant's interviews Performed Reference checks Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Weigh items sold by weight to determine prices.


Sep 2015Present

Bachelor of Healthcare Adminstration

Kaplan University
Apr 2012Dec 2012

Medical Secretary

Career Point College
May 2000


Lorenz High School