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Summary

A dynamic, motivated, Account Manager with the educational background and proven work ethic to support all aspects of Telecommunication.  Known for delivering excellent customer service in fast-paced environments, with the skill set to analyze complex information and support all aspects of strategic planning and process improvement. Proven communication, Account management, and technical skills. Out-of-the-box thinker who is comfortable working in teams or independently to ensure solutions consistently exceed business goals. 

Skills

Account Management
Relationship Selling
Communication & Problem Solving
Sales & Marketing
Negotiation Skills

Work experience

March 2019Present
du Telecom

Account Manager

  • To handle the end-to-end telecom & connectivity needs of a set of Key accounts. Ensure achievement of the sales & Revenue targets, by selling Data, Voice, VAS and new product solutions.
  • Responsible for achieving the set order booking/ revenue targets for the vertical in the region by effectively handling Key accounts and taking care of their entire range of telecom requirements across all data & voice solutions.
  • Responsible for identifying & developing new leads from new / existing accounts, coordinating first kick-off meetings, reviewing customer requirements, identifying Company capabilities for designing resolutions, ensuring preparation of RFS and project take-off
  • Managing key customers and building long-term relationships leading to increased business for Company.
  • Managing difficult customers competently while ensuring no customer churns.
  • Handling day-to-day customer management operations and provide timely resolution for customer issues and complaints.
  • Handling each customer transaction from end-to-end and ensuring customer delight, despite drastic increase in number of transactions.
  • Cutting edge sales and customer relationship management concepts across segments.
  • Customer business processes, deliverables, competitors, expansion plans for the vertical.
  • Regularly interface with the client and take account of any changes in customer needs.


JAN 2017 FEB 2019
du Telecom

Service Delivery Specialist, Enterprise Business

    

Delivering pre/post-sales support while meeting the stringent SLA, high level/low level details and prompt activity closure.

•  Identified core billing issues and made sure the required CR’s are raised to rectify the problem.

•  Increasing the deployment of resources and technologies to increase efficiency within the department.

•  Created log table records to calculate the revenue and time taken to complete every single project and shared across.

•  Raised the department governance document to ensure the prerequisites are met by the other teams.

•  Creating wide array of services including BBU, MPLS, Ethernet, etc. with low level configuration.

•  Assisting product development teams in raising the FUT internal and live work orders.

•  Highlighted and resolved IT/process issues that led to revenue leakage and      customer dissatisfaction.

•  Trained the staff across various processes and made sure they can work both in       teams and independently.

•  Assuring that issues get resolved within the agreed service level (SLA).

•  Handling escalations and major business affecting cases.

•  Providing temporary business solutions for special occasions and programs.

• Responsible for assisting with all projects throughout the data center.

  

         
Dec 2013Dec 2016
Platinum cwk ( RTA )

Business Development

•Implementing sales processes supporting customer satisfaction sales standards

•Building market position by locating, developing, defining, negotiating, and closing business relationships

•Achieving set sales targets for the department

•Providing customer record and follow-up system, resolve customer complaints and build loyal clientele for the dealership

•Also in command of ensuring that the companies and its customer goals are aligned and met

•Identify, contact and build relationships with prospective customers through a combination of telephone and in-person cold calls, networking and referrals to obtain appointments

•Interacting with existing account contacts regularly to gain feedback on quality & service effectiveness

•Establish, maintain and supervise a sales system that includes effective prospecting, demonstration, customer handling, closing and delivery programs

•Coordinating with GM & HR department on weekly operation reports, analysis and staff training

•Coordinating regular efforts with the Service Manager (or other appropriate personnel) in establishing new vehicle prep standards

•Coordinating with customer care executives to conduct in-house fleet customer satisfaction survey; monitor results of the same and implement process strategies to continually improve customer satisfaction ratings

•Ensuring overcrowding is avoided at testing bay and further regularly oversee and monitor performance of fleet counter staff

•To review documents related to sale of new vehicles to assure they are complete, meet all legal requirements and are properly executed

•Maintenance and regular updates of sales team roaster and record sheet

Education

Feb 2011Jun 2012
Glyndwr University, United Kingdom

MBA, In Sales and Marketing

Jan 2007Dec 2009
CASET COLLEGE OF COMPUTER SCIENCE AND TECHNOLOGY

Bachelors in Computer Application