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I Possess 15 Years of diversified working experience in customer experience, ITO & BPO Services, Business Development, Consumer & Enterprise Sales, Agile Coaching and change management, all along Enabling FinTech Solutions GTM Plans.

Work experience

Jan-2021Present

Mobile Money Distribution Manager

Vodafone Egypt

Identify, create, and build a strategic pipeline of prospective partners with a scalable approach to increase merchant adoption of Vodafone Cash.   

Running a business portfolio of 6.8 billion EGP Monthly, with a significant MoM increase of 5% value.

established strategic partnerships driving revenue to 24% YoY Growth.

NOV 2019Jan-2021

Regional Distribution Manager

Vodafone Egypt

Managing regional distribution of Vodafone Egypt's consumer portfolio, circulating over 100 million LE on a Monthly basis, along with increasing market share, distribution base, and trade acquisitions. 

Oct 2014NOV 2019

Business Assistant Sales Manager

Vodafone Egypt, Business.

Managing a Sector of Vodafone's Corporate Sales in Egypt, with a Focus on Voice Solutions, Data (Mobile & Fixed), Internet of Things (IoT), and IT Solutions such as Hosting & Cloud, along with Complex Sales involving ICT, Mobile App Development & Support, for Top Corporate Accounts in Egypt, achieving a double-digit YoY incremental revenue growth. 

Dec 2011Oct 2014

Contact Center Team Manager

Vodafone UK

Responsible on Managing the level of Customer Experience offered to our customers by the Customer Services Team. 

Oct 2010Dec 2011

Global Help Desk Senior Advisor

Vodafone Global Enterprise

Global Enterprise Service Center (GESC) is a centralized group of international service representatives providing a single Vodafone point of contact for MNCs’ own helpdesk at a global and/or regional level.

Apr 2009Oct 2010

Customer Services Supervisor,

Vodafone Egypt

Assist with production of monthly reports for customers and managers.: International Accounts Supervisor, Service Off-shoring Operations, AU Operations, Role Profile: 

Nov 2008Mar 2009

Sales Agent, Offshore Operations

Raya Telecom

Handling customers’ requests and demands within the least possible time, and the efficiency and accuracy, providing a full 5stars service to our customers over the phone, or simply through a phone call, obtaining customer’s satisfaction for the service we provide.

Jan 2008Nov 2008

Senior Sales Executive, Key Accounts

Samo Trading Co.

Senior Sales Executive, Key Accounts, New Cairo, Cairo. Tasks: Possessing a wealth of sales management experience and a proven ability of successful sales and business development, consistently achieving significant year-on-year sales targets and growth.

Mar 2005Dec 2007

Assistant Sales Manager, Solar Energy

Solar Energy Company

Assistant Sales Manager, Maadi, Cairo. Tasks: Customer sales, shop stock management (using both paper records and Excel spreadsheets); bookkeeping and maintenance of sales records.

Mar 2004Sep 2005

Sales Executive, Solar Energy

Solar Energy Company

Salesperson, Maadi, Cairo Tasks: Responsible for retail customer service and sales of electronic products.

Education

20102012

Certificate Of Achievement in Sales & Marketing

American University in Cairo

Sales & Marketing

Sep 2005Oct 2009

B.Sc

EGI Academy

Business Administration & Information Technology

Sep 2000Aug 2005

Galal Fahmy Technical College Diploma

Shubra, Cairo

High School Diploma in Information Technology.

TRAINING & Classes

Large Account Management Plan- Strategic Selling.

Strategic Negotiations.

IoT Selling.

Industry 4.0, and Digital Transformation.

Organizational Agility, and Scrum Master Skills.

Networking For Sales Professionals.

Social Selling Foundations.

Digital Transformation for Leaders.

Certifications

2018

Certified Trainer

Avado
2018

Digital Enterprise & B2B Marketing Certificate

Avado
2018

Digital Consumer Marketing Certificate

Avado
2017

Digital Business Essentials Certificate

Avado
2017

Strategic Selling ®

Miller Heiman Group
2014

Certified Sales Professional®

Liam Richmond®
2016

Certified Total Negotiator®

Total Negotiation®
2013

COPC®

CSP Re-certified Release 5.2
2012Present

ITIL V.3 Foundation

Harvard Mentor School