ashraf ali

Technology Analyst

An experienced professional with years of extensive experience of all phases of Software/Web lifecycle development, specifically Requirements Analysis, Development, Integration, Testing, Implementation, and Support in Developing and Managing IT services.
Consistent and reliable with strong technical expertise, a passion for learning and adapting to new technology, demonstrated technical thought leadership in customer-facing situations.
Accomplished to work individually as well as in a team with excellent problem solving and troubleshooting aptitude, meeting deadlines and handling pressure while coordinating multiple tasks.

Deputing onsite for the innovative project with the world’s largest Internet-related products and services provider.
Reviewing websites to judge website quality for compliance with policy guidelines.
Imparting Technical Support via chat and email for client initiatives.
Reviewing and updating technical support forum and FAQs to maintain current, relevant status of information.
Planning and implementing primary and revised workflows for existing and upcoming projects.
Interacting directly with clients and customers based abroad to facilitate registration and all additional support for products.
Conducting on-the-job and classroom training of newly recruited agents and associates on key project requirements and deliverable.
Monitoring project handovers and deliver accurate, timely process reports.

Dealt with day-to-day Business issues on policies relating to claims, new business capture, reporting for different variants of the product involving Life traditional and Unit Linked.
Estimated, performed Impact Analysis, Gap Analysis for change requests.
Developed Functional and Technical Specifications.
Handled the Release Management process.
Performed Analysis of data (Policy/Claims/Policy Change).
Coordinated with Business Users of eight different countries across APAC for critical issues and processes.
Built strategic relations with Clients and Users to achieve business-technology alignment by understanding their pain areas and providing a solution accordingly.
Maintained user confidence and protected the operations by keeping information confidential.
Prepared the RACI, Stakeholder list and handshake with Region Sponsor/Stakeholder for agreed Scope and Schedule plan.
Provided Sign-offs based on functional testing, and after the completion of regression testing from testing teams for deployment purpose.
Reviewed meeting for Project status and Customer discussion, and updated the progress status.

Designed an IaaS and PaaS architecture in Azure for Clients.
Monitored and set up backups.
Built new cloud services in Azure (IIS, SQL Always On, networks, Storage).
Built high availability environments in Azure (Availability groups, Auto Scaling) and Monitoring through OMS.
Implemented NSG Rules: Azure Network Security Groups.
Performed Automation through ARM Template and PowerShell including DSC.
Executed limited POCs.
Documented and shared technical best practices/insights with clients/customers.

Performed configuration, installation, and maintenance of Microsoft Windows Server OS on virtualized (25%) and physical (75%) servers.
Prepared Proof of Concept which led to the implementation of EVault Data Backup across all Sites.
Installed/Presented Fibre-attached storage/devices to existing and new equipment via direct fiber or switch connectivity.
Successfully designed and setup and support SQL Server Cluster hosting of 175 databases.
Oversaw the migration of ESX v3 to ESXi 5.0 including the installation and configuration of vCenter Server Appliance.
Proactively monitored the estate through SCOM 2007 and Orion Solarwinds (APM) with ongoing customization of monitoring needs through rules, templates, and alerts.
Designed and implemented Automated PowerShell scripts leveraging Active Directory, ADSI, WMI, and other 3rd Party Commandlets.
Migrated from Novell to Active Directory.

IBM DB2 fundamentals certified, and as SQL was my one of the core subjects I so have a thorough knowledge of DB and SQL commands.

Can facilitate working meetings, ask reasonable questions, listen to the answers and absorb what’s being said.
Can be assertive as and when needed.

Examples use case models, business process models, estimates and timeline, how to sequence your business analysis work, to work on the detailed requirements even if project scope is unclear,
etc.

Easily facilitate a shared understanding of the problem, the possible solutions, and can determine the scope of the project.

Well versed with statistical techniques used for exploring insights from data, classification, predicting.
Techniques involve Logistic Regression, Linear Regression, etc.