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Professional Profile

Information systems leader with experience delivering enterprise technology across municipal government, cultural institutions, and university–industry partnerships. Led IT service delivery supporting 1,200+ employees and up to six technicians. Brings experience in technology planning, cross-functional project coordination, vendor evaluation, procurement, budget support, documentation, and user training. Combines hands-on infrastructure knowledge with graduate preparation in IT enterprise management to connect operational needs with practical technology solutions.

Leadership Achievements

  • Supported approximately $1.75M in annual IT budgets and contracts through vendor evaluation, procurement coordination, and technology investment planning.
  • Evaluated and implemented enterprise software solutions, contributing to $200K+ in technology savings over multiple years.
  • Supported service desk operations resolving 5,103 tickets annually, with a 38-minute median first response and 52.3% resolved in one touch.

Professional Experience

Jun 2025Mar 2026

Acting IT Service Delivery Manager

City of Evanston
  • Led IT service delivery supporting 1,200+ employees across municipal government, public safety, and administrative departments; managed up to six technicians.
  • Performed cost center and value analysis and assessed three-year IT needs to inform technology planning.
Jul 2017Present

Information Technology Support Specialist

City of Evanston
  • Coordinated vendors, tracked task completion, and provided implementation assistance for the Robert Crown Community Center and Library deployment and City Hall relocation.
  • Administer enterprise infrastructure, including virtualization, servers, desktop environments, and business-critical systems.
  • Coordinate vendor evaluations, procurement, and RFI/RFP/RFQ processes to support technology requirements.
  • Help develop data loss prevention (DLP) rules and AI governance practices that balance enterprise tool use with data protection.
  • Developed and managed an IT internship program, including recruitment, training, mentorship, and performance evaluations.
Aug 2016Jul 2017

Senior Consultant, Part-Time

DePaul University iD Lab
  • Contributed to university–industry projects involving applied research, software development, user research, and working prototypes; lab partners included Allstate, Bosch, CareerBuilder, and HERE.
  • Performed business analysis, project management, Scrum Master, UX design, and web development work; coordinated projects across a geographically dispersed team.
Sep 2009Nov 2017

Information Technology Specialist

Museum of Contemporary Art Chicago
  • Developed IT strategy and annual objectives with the CFO; recommended IT capital budgets and worked with senior management to scope and streamline business processes.
  • Delivered website, intranet, point-of-sale, managed print, and storage projects; administered Active Directory, Exchange, Group Policy, and virtualized infrastructure.
Nov 2012Present

Technology Consultant, Part-Time

FireLogic Technology Services
  • Provide IT consulting for residential, commercial, nonprofit, and educational clients, including Microsoft 365 deployments, network cabling, and technology implementation.
Sep 2006Present

Technology Consultant

Computer Repair and Web Development
  • Provided computer support, user training, and website development; assessed client needs and recommended hardware and software acquisitions.

Education

Master of Science in Information Systems: IT Enterprise Management Concentration

DePaul University

Graduated with Distinction

Leadership & Technical Skills

IT Strategy & Leadership

IT Strategy, IT Governance, IT Service Management (ITSM), IT Service Delivery, Team Leadership, Stakeholder Management, Vendor Management, Strategic Technology Planning, Capital Planning, Budget Management Support, Cost Optimization, Procurement, RFI/RFP/RFQ, Staff Development, Mentorship

Project & Program Management

Project Management, Technology Implementation, Business Analysis, Cross-Functional Collaboration, Change Management, Risk Management, Agile, Scrum, Process Improvement, Requirements Gathering, User Research, UX Design, Prototype Development, Technical Documentation, User Training

AI, Automation & Security

AI Governance, Responsible AI, Enterprise AI Adoption, Data Loss Prevention (DLP), Workflow Automation, Information Security, Endpoint Security, Access Management

Enterprise Platforms & Infrastructure

Microsoft 365, Google Workspace, Cloud Infrastructure, Active Directory, Microsoft Exchange, Group Policy, Network Administration, Print Servers, VMware Horizon View, VMware Workstation, VMware vSphere, Cisco UCS, Cisco VoIP, Cisco ASA, Network Switches, NAS/SAN, Windows, macOS, Android, iOS, Sophos Mobile Management

Programming & Web Development

Python, SQL, Java, C++, BASIC, HTML, PHP, VBA, WordPress, Apache, FTP, Website Development, Intranet Development

Networking & Remote Access

DHCP, DNS, SSH, Telnet, Network Configuration, Network Troubleshooting, Server Administration, Virtualization

Enterprise Applications & Business Systems

Adobe Creative Cloud, FileMaker Pro, Microsoft Office, Celerant Command Retail, Blackbaud Financial Edge, Raiser's Edge, Patron Edge, Tessitura, Point-of-Sale Systems, Document Management Systems

Security & Deployment Tools

ESET NOD32, Norton Antivirus, Sophos Suite, Sophos Mobile Control, Symantec Endpoint Protection, Ghost, ImageX, Sysprep

Certifications and Professional Development

Certifications
  • Google Professional Certificates: Project Management, People Management, Cybersecurity, AI, IT Support, Digital Marketing & E-commerce, UX Design
  • Google Specializations: Stakeholder Management Specialization, AI Essentials, Agile Essentials
  • In Progress: ITIL 4, ISACA CGEIT

Publications

Mar 2017

Adelakun, O., Garcia, R., Ismail, R., & Tabaka, T. (2017). Hybrid Project Management: Agile with Discipline. Conf-IRM 2017.