Ted Tabaka

• Led and mentored a team of up to six customer support technicians, ensuring seamless technical assistance for over 1,200 City staff members across multiple departments.
• Directed IT strategy and service delivery by researching, recommending, and implementing new technologies that enhanced operational efficiency.
• Technology Optimization & Cost Savings: Led the evaluation and implementation of replacement software that improved operational speed and delivered $200K+ in cost savings compared to competing solutions.
• Managed large-scale projects, including a key role in a $53 million technology infrastructure deployment at the Robert Crown Community Center and Library. As well as currently help manage the physical move of City of Evanston Civic Center (2100 Ridge Ave) to the new City Hall (909 Davis St.)
• Policy development, ensuring compliance with industry regulations, and fostering a culture of compliance.
• Oversee RFI, RFP, and RFQ processes, leading vendor evaluations and acquisitions to support enterprise IT initiatives.
• Internship Program Leadership: Designed and supervised an internship program covering recruitment, mentorship, and performance evaluation, creating a pipeline of skilled IT professionals.
• Business-Critical Support: Provided IT solutions and support to key departments, including the City Manager’s Office, Community Development, Police, Fire, and Parks & Recreation.
• Managed virtualized server and desktop environments, ensuring reliability, scalability, and security.

• Directed key IT projects, including intranet and website deployments, managed print service (MPS) contracts, point-of-sale system implementations, and enterprise storage solutions, driving operational efficiency and user experience improvements.
• Collaborated with the CFO to develop budgets, evaluate contracts, and approve multi-year technology programs, ensuring cost-effective IT investments.
• Managed enterprise systems as a System Administrator, overseeing Active Directory, Exchange, Group Policy, and print server deployments to maintain a secure and efficient IT environment.
• Led infrastructure deployment and maintenance, including server, workstation, Apple Mac, and Cisco Phone System installations, optimizing performance and scalability.
• Provided multi-channel technical support, delivering email, phone, and on-site assistance to resolve hardware and software issues for staff.

Assistant | Business Analyst | Photographer | Project Manager | Researcher | Scrum Master | UX Designer | Videographer | Website Developer

• Collaborated with industry leaders such as Allstate, Bosch, CareerBuilder, and HERE through the iD Lab, an innovation hub focused on software development, research, and training.
• Engaged in real-world problem-solving, guiding students in user research, experiential learning, and software development to transform business challenges into functional prototypes.
• Provided IT training and mentorship, volunteering at local libraries to teach courses on Android OS, Computer Maintenance, Google Apps, Microsoft Office, and Windows OS, empowering users with essential digital skills.
• Delivered IT consulting services to residential, commercial, nonprofit, and educational clients, advising on technology solutions, network infrastructure, and cloud deployments.
• Led key IT projects, including Office 365 migrations, structured network cabling, and deployment of enterprise IT solutions for businesses and residential clients.

Graduation with Distinction

Type: Paper | Date: March 31, 2017

Author(s): Olayele Adelakun, Robert Garcia, Redar Ismail, Ted Tabaka

http://confirm2017.fen.uchile.cl/