Ted Tabaka

• Led and mentored a team of up to six customer support technicians, ensuring seamless technical assistance for over 1,200 City staff members across multiple departments.
• Directed IT strategy and service delivery by researching, recommending, and implementing new technologies that enhanced operational efficiency.
• Technology Optimization & Cost Savings: Led the evaluation and implementation of replacement software that improved operational speed and delivered $200K+ in cost savings compared to competing solutions.
• Managed large-scale projects:
  • Robert Crown Community Center and Library
  • Physical move of City of Evanston Civic Center to the new City Hall location.
• Policy development, ensuring compliance with industry regulations, and fostering a culture of compliance.
• Oversee RFI, RFP, and RFQ processes, leading vendor evaluations and acquisitions to support enterprise IT initiatives.
• Internship Program Leadership: Designed and supervised an internship program covering recruitment, mentorship, and performance evaluation, creating a pipeline of skilled IT professionals.
• Business-Critical Support: Provided IT solutions and support to key departments, including the City Manager’s Office, Community Development, Police, Fire, and Parks & Recreation.
• Managed virtual server and desktop environments, ensuring reliability, scalability, and security.
• Systems Administrator Tasks. Managed and maintained enterprise IT infrastructure.

• Directed key IT projects, including intranet and website deployments, managed print service (MPS) contracts, point-of-sale system implementations, and enterprise storage solutions, driving operational efficiency and user experience improvements.
• Collaborated with the CFO to develop budgets, evaluate contracts, and approve multi-year technology programs, ensuring cost-effective IT investments.
• Managed enterprise systems as a System Administrator, overseeing Active Directory, Exchange, Group Policy, and print server deployments to maintain a secure and efficient IT environment.
• Led infrastructure deployment and maintenance, including server, workstation, Apple Mac, and Cisco Phone System installations, optimizing performance and scalability.
• Provided multi-channel technical support, delivering email, phone, and on-site assistance to resolve hardware and software issues for staff.

Assistant | Business Analyst | Photographer | Project Manager | Researcher | Scrum Master | UX Designer | Videographer | Website Developer

• Collaborated with industry leaders such as Allstate, Bosch, CareerBuilder, and HERE through the iD Lab, an innovation hub focused on software development, research, and training.
• Engaged in real-world problem-solving, guiding students in user research, experiential learning, and software development to transform business challenges into functional prototypes.
• Provided IT training and mentorship, volunteering at local libraries to teach courses on Android OS, Computer Maintenance, Google Apps, Microsoft Office, and Windows OS, empowering users with essential digital skills.
• Delivered IT consulting services to residential, commercial, nonprofit, and educational clients, advising on technology solutions, network infrastructure, and cloud deployments.
• Led key IT projects, including Office 365 migrations, structured network cabling, and deployment of enterprise IT solutions for businesses and residential clients.

Graduation with Distinction

Type: Paper | Date: March 31, 2017

Author(s): Olayele Adelakun, Robert Garcia, Redar Ismail, Ted Tabaka

http://confirm2017.fen.uchile.cl/