Teresa A. Martinez

• Led a team of Success Managers in Switzerland, driving customer business transformation and maximizing customer value, growth, and satisfaction on the world's most innovative Platform.
• Developed and executed strategic plans to ensure successful customer onboarding, adoption, and retention, resulting in increase in customer satisfaction ratings.
• Collaborated with cross-functional teams to identify and address customer needs, providing tailored solutions and driving business outcomes.
• Implemented best practices and methodologies to optimize customer success processes, resulting in improvement in overall efficiency.
• Maintained clear and effective communication with customers, ensuring a deep understanding of their goals and objectives.
• Positioning Salesforce as a trusted partner in customer success.

• Led the development and expansion of a partner ecosystem in Southern Europe and LATAM as the Regional Sales Director at Pyramid Analytics.
• Successfully built strategic partnerships with key stakeholders, resulting in increased market presence and business growth.
• Developed and executed effective business development strategies to drive revenue and achieve sales targets.
• Collaborated with cross-functional teams to identify market opportunities and tailor solutions to meet customer needs.
• Conducted market research and analysis to identify trends and competitive landscape, informing strategic decision-making.
• Cultivated strong relationships with clients and partners, ensuring customer satisfaction and long-term loyalty.
• Played a key role in positioning Pyramid Analytics as a leading provider of analytics solutions in the region.

• Successfully served as the Cloud Business Development Manager at Sunrise Communication AG, overseeing the Cloud Applications & Unified Communication business development.
• Developed and executed strategic plans to drive business growth and expand market share in the telecom services sector.
• Built and maintained strong relationships with key stakeholders, including clients, partners, and internal teams.
• Collaborated with cross-functional teams to develop innovative cloud solutions and deliver exceptional customer experiences.
• Conducted market research and analysis to identify emerging trends and competitive landscape, informing business strategies and decision-making.
• Played a pivotal role in the successful launch and adoption of new cloud products and services.
• Demonstrated strong leadership and communication skills in managing and motivating a high-performing team.

• Delivered engaging and informative lectures on project management to Telecommunication and IT students at Höhere Fachhochschule Uster.
• Developed and implemented a comprehensive curriculum that covered key project management principles and practices.
• Facilitated interactive discussions and activities to enhance student understanding and application of project management concepts.
• Provided guidance and support to students in their project management coursework and assignments.
• Evaluated student performance and provided constructive feedback to promote continuous improvement.
• Created a positive and inclusive learning environment that fostered student engagement and participation.
• Stayed updated with industry trends and best practices in project management to ensure the delivery of relevant and up-to-date content.
• Collaborated with colleagues to enhance the overall quality of the project management program.

• Served as an Associate Partner & International Senior Business Manager at uvision AG/ Kunz & Partner AG, specializing in consulting and business development.
• Collaborated with clients to identify business opportunities and develop strategies for growth and improvement.
• Conducted in-depth market research and analysis, providing valuable insights and recommendations.
• Led the conception, implementation, and execution of business strategies, driving revenue growth and ensuring client satisfaction.
• Managed key accounts and engagements, consistently meeting financial targets and optimizing profitability.
• Developed and executed effective marketing strategies, enhancing brand visibility and driving business growth.
• Played a key role in business development activities, including client acquisition, proposal development, and expansion into new markets.
• Developed and maintained strong client relationships, fostering trust and long-term partnerships.
• Contributed to the overall success of the company through effective leadership and strategic decision-making.

• Led the go-to-market strategy for communication and collaboration solutions (Exchange, SharePoint Server, and Office), driving successful product launches and achieving a 20% increase in market share within the financial services, retail, manufacturing, and public sectors.
• Developed and executed targeted marketing campaigns, resulting in a 15% increase in customer engagement and lead generation.
• Collaborated with cross-functional teams to identify customer needs and develop tailored product solutions, resulting in increase in customer satisfaction.
• Conducted market research and competitive analysis to identify trends and opportunities, informing strategic decision-making and positioning Microsoft as a leader in the industry.
• Maintained consistent and effective communication with stakeholders, ensuring alignment and understanding of marketing objectives and initiatives.
• Avoided industry-specific jargon, communicating marketing strategies and results in a clear and concise manner.
• Proofread all marketing materials and communications, ensuring accuracy, professionalism, and error-free presentation.
• Consistently achieved marketing goals and objectives, contributing to the overall success and growth of Microsoft's enterprise solutions.

AI Associate, Accelerate Leadership Program, Marketing Cloud Email Specialist & Consultant, Service & Sales Consultant plus Administrator

Salesforce Enlighten your customers, Digital Transformation