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Teresa A. Martinez

RVP Success Management Portfolio Lead Switzerland

Work experience


RVP, Success Management Porftolio Lead Switzerland

  • Led a team of Success Managers in Switzerland, driving customer business transformation and maximizing customer value, growth, and satisfaction on the world's most innovative Platform.
  • Developed and executed strategic plans to ensure successful customer onboarding, adoption, and retention, resulting in increase in customer satisfaction ratings.
  • Collaborated with cross-functional teams to identify and address customer needs, providing tailored solutions and driving business outcomes.
  • Implemented best practices and methodologies to optimize customer success processes, resulting in improvement in overall efficiency.
  • Maintained clear and effective communication with customers, ensuring a deep understanding of their goals and objectives.
  • Positioning Salesforce as a trusted partner in customer success.
2016 - 2017

Regional Sales Director Southern Europe & LATAM

Pyramid Analytics
  • Led the development and expansion of a partner ecosystem in Southern Europe and LATAM as the Regional Sales Director at Pyramid Analytics.
  • Successfully built strategic partnerships with key stakeholders, resulting in increased market presence and business growth.
  • Developed and executed effective business development strategies to drive revenue and achieve sales targets.
  • Collaborated with cross-functional teams to identify market opportunities and tailor solutions to meet customer needs.
  • Conducted market research and analysis to identify trends and competitive landscape, informing strategic decision-making.
  • Cultivated strong relationships with clients and partners, ensuring customer satisfaction and long-term loyalty.
  • Played a key role in positioning Pyramid Analytics as a leading provider of analytics solutions in the region.

Cloud Business Development Manager

Sunrise Communication AG
  • Successfully served as the Cloud Business Development Manager at Sunrise Communication AG, overseeing the Cloud Applications & Unified Communication business development.
  • Developed and executed strategic plans to drive business growth and expand market share in the telecom services sector.
  • Built and maintained strong relationships with key stakeholders, including clients, partners, and internal teams.
  • Collaborated with cross-functional teams to develop innovative cloud solutions and deliver exceptional customer experiences.
  • Conducted market research and analysis to identify emerging trends and competitive landscape, informing business strategies and decision-making.
  • Played a pivotal role in the successful launch and adoption of new cloud products and services.
  • Demonstrated strong leadership and communication skills in managing and motivating a high-performing team.

Project Management Lecturer

Höhere Fachhochschule Uster
  • Delivered engaging and informative lectures on project management to Telecommunication and IT students at Höhere Fachhochschule Uster.
  • Developed and implemented a comprehensive curriculum that covered key project management principles and practices.
  • Facilitated interactive discussions and activities to enhance student understanding and application of project management concepts.
  • Provided guidance and support to students in their project management coursework and assignments.
  • Evaluated student performance and provided constructive feedback to promote continuous improvement.
  • Created a positive and inclusive learning environment that fostered student engagement and participation.
  • Stayed updated with industry trends and best practices in project management to ensure the delivery of relevant and up-to-date content.
  • Collaborated with colleagues to enhance the overall quality of the project management program.

Associate Partner & International Senior Business Manager

uvision AG / Kunz & Partner
  • Served as an Associate Partner & International Senior Business Manager at uvision AG/ Kunz & Partner AG, specializing in consulting and business development.
  • Collaborated with clients to identify business opportunities and develop strategies for growth and improvement.
  • Conducted in-depth market research and analysis, providing valuable insights and recommendations.
  • Led the conception, implementation, and execution of business strategies, driving revenue growth and ensuring client satisfaction.
  • Managed key accounts and engagements, consistently meeting financial targets and optimizing profitability.
  • Developed and executed effective marketing strategies, enhancing brand visibility and driving business growth.
  • Played a key role in business development activities, including client acquisition, proposal development, and expansion into new markets.
  • Developed and maintained strong client relationships, fostering trust and long-term partnerships.
  • Contributed to the overall success of the company through effective leadership and strategic decision-making.

Enterprise Marketing Lead, Infrastructure Optimization Lead, Product Solution Marketing Manager

  • Led the go-to-market strategy for communication and collaboration solutions (Exchange, SharePoint Server, and Office), driving successful product launches and achieving a 20% increase in market share within the financial services, retail, manufacturing, and public sectors.
  • Developed and executed targeted marketing campaigns, resulting in a 15% increase in customer engagement and lead generation.
  • Collaborated with cross-functional teams to identify customer needs and develop tailored product solutions, resulting in increase in customer satisfaction.
  • Conducted market research and competitive analysis to identify trends and opportunities, informing strategic decision-making and positioning Microsoft as a leader in the industry.
  • Maintained consistent and effective communication with stakeholders, ensuring alignment and understanding of marketing objectives and initiatives.
  • Avoided industry-specific jargon, communicating marketing strategies and results in a clear and concise manner.
  • Proofread all marketing materials and communications, ensuring accuracy, professionalism, and error-free presentation.
  • Consistently achieved marketing goals and objectives, contributing to the overall success and growth of Microsoft's enterprise solutions.



Cybersecurity Risk & Strategy


Digital Strategy, Analytics and Artificial Intelligence Program


Artificial Intelligence for Executives

Universität St. Gallen (HSG)

Salesforce Certifications


AI Associate, Accelerate Leadership Program, Marketing Cloud Email Specialist & Consultant, Service & Sales Consultant plus Administrator


Professional Scrum Master I

Certified Change Management Practitionier


Fourth Industrial Revolution

Strategy Works Academy Rotterdam

Salesforce Enlighten your customers, Digital Transformation


Business consultant and coach

Institut für Systemische Impulse, Development and Leadership

Double Degree: Executive MBA & MBA

Excutive MBA International Business & MBA -University of Queensland/Zurich

eidg. dipl. Betriebsökonom (Bacherlor)

Zürcher Höhere Wirtschafts- und Verwaltungsschule


Customer Success Management
Data Strategy & Analytics
Digital Transformation
Drive Customer Health & Business Value
GTM Strategy
Business Development
Marketing & Communication Management
Sales Management
Business Solution Delivery & Implementation
Channel & Alliance Management
Product Development & Management