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Tess Gugu Usumani-Moyo

GIA Accredited Jewelry Professional

  • 503 Lombard Mansions, Cnr 6th and Fife Avenue, Avenues, Harare, Zimbabwe
  • C : +263 772 366 904 Skype : gugu.usumani

Jewelry Professional

Dedicated jewelry sales professional with a proven track record and an energetic spirit. Over eight years of experience in jewelry retail. Acquired my Accredited Jewelry Professional qualification with GIA in 2015. Adept at customer engagement and relationship building using communication and consultative sales approach. Right now am looking for a suitable managerial position with a fast paced, dynamic company that
is continually growing. Currently am working on a Jewelry Sales Train the Trainer qualification to couple the experience I have gained as a team leader.

Am an Adept Jewelry Professional with exceptional sales skills

Work experience

Nov 2015Present

Sales Associate

NWJ Sam Levy's Village

Visual Merchandising - Setting up the shops displays and in-store decorum
Counter Sales - Stocks we deal with include : Gold 18ct, 9ct rings necklaces and bracelets;
         Silver necklaces, rings, bracelets and pendants;
         Diamond and Tanzanite Jewelry;
         Birthstone jewelry
         Watch brands Fossil, GShock, Obaku, Guess, Hallmark, Police, Lanco,            Sterling
Building client relationships
Stock takes,
Stock control to make sure we have adequate stocks at all times
Dealing with deliveries to make sure clients have the best customer experience and exceed sales targets
Replenishing of stock
Social Media Marketing (Facebook)

Sep 2015Oct 2015

Retail Sales Consultant

Pandora Sam Levy Village

Visual Merchandising, In-store decor to make sure shop adheres to the Pandora global standards and Setting up all displays for new stock
Counter and stores sales
Building client relationships
Stock takes,
Stock control,
Dealing with deliveries
Replenishing of Stock

Jan 20082015

Jewelry and Bridal Wear Sales Director

Tess legacy Jewellery and Bridal (ZW)

• Pioneer Tess Legacy Jewelry and Bridal • Develop vision, mission, values and corporate brand • Set sales targets and develop strategies to accomplish them using various sales techniques and media • Create appointments ,make client follow up and close sales • Stock and inventory management • Develop sales training for customer service representatives • Develop a strategic plan to advance the company's mission and objectives and to promote revenue, profitability, and growth as an organization • Promote the company to local, regional, and national constituencies through various media • Customer Relationship management • Design customer retention and loyalty programs to maintain current customer base • Manage the company Facebook page , email account and use them to promote sales and advance the corporate brand • Shop interior design and lay out

Jan 2009Sep 2011


Delward engeneering t/a Zeco
• Answer telephone, screen and direct calls • Take and relay messages • Provide information to callers • Greet persons entering organization • Direct persons to correct destination • Deal with queries from the public and customers • Ensure knowledge of staff movements in and out of organization • Monitor visitor access and maintain security awareness • Provide general administrative and clerical support • Prepare correspondence and documents • Receive and sort mail and deliveries • Schedule appointments • Maintain appointment diary either manually or electronically • Organize conference and meeting room bookings • Co-ordinate meetings and organize catering • Monitor and maintain office equipment • Control inventory relevant to reception area • Tidy and maintain the reception area


Jan 2016Jun 2016

Retail Management Certification

NRF (National Retail Foundation) (USA)

Teach about the five core areas of accountability for entry-level retail managers :



Customer Service and Sales

Human resources

Financial Reporting 

Feb 2016Apr 2016

Huisken's Retail Sales Management Training Program Combination

Canadian Jewellers Association (Canada)
  • A comprehensive training manual including the renowned PMSA Relationship Retail Sales System and the PSMC Professional Sales Management Program
  • A thorough demonstration of the selling process and how to implement it
  • A complete sales training implementation process
  • An easy-to-understand breakdown of the twenty tips and techniques to successfully train your staff
  • How to hold your staff's attention; get people involved and wanting to learn more
  • How to get the commitment and desire from your staff to use the information they are being taught
  • How to make training fun and interactive
  • How to unlock the mystery of training people to retain and apply the techniques they learn
  • Games and contests you can use in your store to produce results
Jan 2015Mar 2015

Jewelry Professional Program (Diamond, Colored Stone and Jewelry Essentials)

Germological Institute of America (GIA) USA

Learned to communicate the 4Cs of diamond value with customers
Studied the seven steps of making a sale; read about the proven steps of the jewelry sales process
Studied how jewelry design, style, and manufacturing methods can be a feature and a benefit
Learned about precious metals and alloys
Learned history of jewelry and popular eras of particular types of jewelry

May 2012May 2012

Diploma in Rough Diamond Evaluation

Diamond Education College (RSA)

The correct use of a loupe. The different varieties of diamond crystals and polycrystalline aggregates in diamonds using real diamonds as well as wooden and plastic models. The identification of imitation (fake) diamonds. The study of impurity centres in rough diamond crystals, their cause and effect. How to select diamonds for fancy shapes, determining their ultimate form whilst in the rough stage. How to determine colour in diamonds, both natural and artificial, and its effect on buying and selling. How to select and sort rough diamonds for purity, colour, size, shape and any unusual qualities. How to determine whether a whole rough diamond is to be cleaved, sawed or retained as is. Classification of rough gems and industrial diamonds. Use of a polariscopic when analyzing stress and strain within the internal molecular structure of rough diamonds. Pricing of rough diamonds using the Rappaport Polished Diamond Price List and the ADTEC Rough

Jan 2011Jan 2011

Fundamentals in Small Scale Gold Mining

Zimbabwe School of Mines (ZWE)

Fundamentals of Mine Geology Introduction to Mine Survey Introduction to Mining Methods Introduction to Drilling and Blasting Basic Mine Finance and Planning Fundamentals of Mineral Processing and Extraction Techniques Introduction to Mining Law