Back Office Operations Management
Management & Leadership
Reporting & Analysis
Hiring Practices
New Hire Training
Productivity Coaching
Staff Retention
Data Tracking
Data Entry
Data Analysis
Process Improvement
Time Management
Technical Writing
Quality Assurance
Claims Indexing
Microsoft Office
Critical Thinking
Problem Solving
Attention to Detail
Research
Customer Service
A dedicated, resourceful, and forward-thinking professional with over ten years of operations management with expertise in electronic document management and people management.
A record of process improvement while maintaining quality, strong analytical and problem-solving skills to provide accurate reports; and ability to develop and retain strong team members.
Supervised a team of ten employees whom were responsible for indexing claims documents for the Operations Department. Hired and trained new employees as well as delicately managed employee concerns. Monitored productivity on a weekly basis, and coached low performers via employee specific methods.
Entry level clerk charged with having solid knowledge base of all back-office operations: Electronic Document Handling and Indexing, First Report of Injury Entry, Bill Payment and Bill Coding Review. Primary focus was productivity driven to meet company set standards, which were consistently exceeded by a large margin in all areas.
Trained to be utilized in a back-up role to assist with non-confidential items when then supervisor would be out of the office.
Managed property by assisting customers with renting spaces and maintained the cleanliness of the property daily.
Performed audits to ensure units were reported correctly, stock matched, and that delinquent units were being contacted and processed as required to prepare for auction.
Assigned scheduled staff and made constant adjustments accordingly to ensure a satisfactory guest experience. Monitored attendance against staffing to adjust as needed. Responsible for three key areas at different times: HR, Compliance, Inventory.