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Olivia Gonzalez

Senior Process Assistant

Summary

Senior Process Assistant with a strong work ethic and demonstrated problem solving skills. Able to exercise good judgement in resolving supply chain issues of diverse scope, including problems for which a standard operating procedure (SOP) may not exist. Proficient in Spanish, verbal, and written communication. Ability to understand organizational strategy, mitigate potential risks and drive appropriate solutions. Thrive in a challenging, fast-paced environment. Comfortable with high volume workload.

Work Experience

2022Present

Senior Process Assistant (L-3)

Amazon Logistics.

My work as a Senior Process Assistant has taught me to handle the challenges of complex operations by adapting quickly to changing situations. These skills are essential for managing projects and events that involve coordinating with multiple parties to ensure that all available resources are optimized to improve service delivery:

Supply Chain Optimization

  • Analyze data reports to identify performance bottlenecks and improve workforce utilization.
  • Monitor problem solve queues to shorten issue resolution time.
  • Audit package scanning rates to improve employee performance.
  • Continuously redeploy key resources throughout the day to capitalize on peak time staffing availability to improve service delivery.

Organizational Development

  • Monitor daily performance metrics of employees.
  • Support on-boarding, training, and development of new associates.
  • Mentor associates on productivity, quality, and safety.
  • Facilitate communication between all levels of Amazon associates and management to improve acceptance of organizational changes.
20212022

Yard Marshall (L-3)

Amazon Logistics
  • Develop a strategic dock plan for efficient trailer logistics, ensuring safety and smooth traffic flow with operational and delivery partners.
  • Coordinate with station managers and transportation partners for timely trailer management, maintain safety protocols, and enforce Trailer Dock Release procedures.
  • Utilize Amazon’s warehouse management systems to monitor trailer movements, manage yard traffic, and resolve shipping discrepancies, ensuring operational efficiency and data accuracy.
20192021

Sortation Associate | Learning Ambassador (L-1)

Amazon Logistics
  • Completed stretch assignments involving on-boarding, training, development of new hires, and Yard Marshaling. Gained essential skills defining the transportation process from fulfillment to delivery station.
  • Conduct and debrief training sessions, oversee learning and operational audits, and monitor and support retraining opportunities to maintain training quality.
  • Assess and enhance the effectiveness of training programs, including Powered Industrial Equipment, ensuring adherence to protocols and documenting outcomes for improvement.
  • Continuously develop personal and team skills through participation in and facilitation of skill enhancement classes and cross-training.

Education

20232024

A.A., General Studies

Thomas Edison State University

Conferred: 2024

20082009

B.A., International Labor Studies

Universidad Regiomontana

Achievements:  Pursued accelerated undergraduate studies, on a sports scholarship

20062008

Bachillerato | College Preparatory

Universidad Regiomontana

Achievements: Participated in accelerated High School studies and sports. Completed High School in half the time. Accepted college scholarship to join the women's collegiate volleyball team.

Extracurricular Activities

20072009

Collegiate Athletics

Volleyball Player, Universidad Regiomontana

Achievements: Led team practices, coordinated with coaches, and represented the team during matches and events, in the following countries/territories:

United States, Puerto Rico, Cuba, Dominican Republic, Mexico, Spain, Germany, and Italy, 

Team Positions Played: Rotated as an Outside Hitter, Opposite Hitter, Middle Blocker, and Setter.

Skills Developed:

  • Teamwork and collaboration
  • Leadership and communication
  • Strategic thinking and decision-making
  • Physical fitness and endurance
  • Time management and discipline