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Work experience

May 2008Present

Program /Project Manager - Multi-channel Transformation

IBM Global Business Services

Job Role : Program and Project Management for Multi channel Transformation -Financial Services . 

  • Assist clients in developing Business Cases for their new initiatives and work closely with their senior management in their approval process. 

  • Instrumental in developing the Project Management framework in consensus with the internal and client leadership Team.
  • Assisted in defining the Project Governance framework in a multi-country project roll-out scenarios.
  • Developed Delivery measurement dimensions and status reporting structure to ensure consistent reporting.
  • Worked with multiple Regional/Country Business Heads in Building the Project Portfolio Systems.
  • Co-ordinated with Global Delivery center heads in Human Resource Pooling systems to ensure efficiency and cost effectiveness
  • Managed multi-dimensional Risks/Issues in Global Matrix environment in both internal and client perspectives.
  • Handle day-to-day Crisis Management so to minimize the Internal and Client escalations. 
  • Responsible for Talent and Skills Management across projects in the program.    
  • Assisted the Finance team in Managing P&L across the projects in the program.
  • Monitor the Project performance closely and work with stake holders to maintain the delivery performance and quality.

Apr 2004Apr 2008

Senior Project Manager -eBusiness/Mobile Banking

Citigroup Singapore Pte Ltd

Job Role : Own multiple APAC eBusiness and  manage all the BAU and new product roll-outs. 

  • Engaged with regional business teams to understand the business requirements and translate the requirements into a formal functional specifications
  • Participate in the technical Architecture reviews with the CDC,Architecture and other vendors
  • Manage multiple vendors through-out the Software development life cycle of the Internet banking application
  • Involved in setting-up production infrastructure for the Internet banking as per APPC processes
  • Played key role in Co-ordinating with BISO,GISO for the Information Security Assessment for the application and the processes
  • Instrumental in getting through the entire Ethical Hacking process and Sign-off for Internet banking.
  • Responsible to manage the end-to end production cut-over process for several internet banking and mobile banking products
  • Worked with the quality team in setting quality objectives and co-ordinated for the Internal and the external quality audits through out the project implementation
  • Spear headed strategic initiatives like on-line stock a/c opening, Multi-factor Authentication
  • Led the team for Business and IT process Gap Analysis and devised the Integration Strategy
  • Oversee the electronic statements, e-Alerts,SMS Banking program for roll-out Philippines,Thailand
  • Conducted several proof-of-concept studies on IT products to identify the business benefits.
  • Led the multi-cultural Implementation project team involving Software vendors and business users across geographies in USA, China, India and Philippines
  • Evaluated IT Vendors and manage IT outsourcing in India and China Key Accomplishments :
  • Citibank Philippines won Global Finance "Best Consumer Internet Bank" in 2004,2005,2006 and 2008 while i was managing Philippines Business
  •  Received Spot Award for the outstanding contribution in the world wide Pilot Implementation
  •  Received STAR TEAM award for building a Strong Team focus towards the goal
Nov 2001Apr 2004

Project Manager- Internet & Mobile Banking

Infosys Technologies Pvt Ltd

Job Role : Pre-sales and implementation of Finacle eChannels in India,Middle east and Africa

  • Responsible for managing multiple Finacle internet and mobile banking product implementations across large Banks in India, Middle East
  • Manage a 20-member on-site and off-shore team in multiple projects and also responsible to train, empower people across projects.
  • Lead the on-site team requirements team through out the requirement analysis
  • Co-ordinate with off-shore team for the design and customization of Finacle customization.
  • Responsible for liaising with multiple vendors and intergroups for the successful completion of the Implementation.
  • Responsible for end-to-end Project Management from Planning, scheduling, budgeting tracking and closure of the Project.
  • Responsible for the day-to-day planning and prioritizing activities to ensure delivery of projects as per deadlines with-in the budgeted cost.
  • Serve a Single point to different Business Teams in the Banks for Requirement definition to Implementation.      
May 2000Oct 2001

Project Manager - Internet Banking

Citibank NA

Job Role : Regional Project management for the development and implementation of Internet banking

  • Conducted requirements workshop with clients of 6asian countries for requirements gathering
  • Devised the Internet banking Asia Internet banking Product Roll-out strategy
  • Instrumental in serving as pivot between clients and multiple vendor teams through-out the project
  • Managed 30-member team across multiple vendors  through-out the SDLC project life cycle.
  • Played a key role in the Security Architecture design and the Ethical Hacking sign –of
  • Managed simultaneous User acceptance test for all the 6 countries in Asia pacific .
  • Responsible for  the change management processes and standards compliance of Data centers
  • Defined and implemented the off-shore production support processes to support internet banking
  • Optimized Internet banking operational procedures to  reduce the cost of operations.
Oct 1998May 2000

Product Consultant - Internet Banking

Oracle Financial Services Ltd

Job Role : Product Management of Flexcube @ an Internet banking product

  • Conducted market study and competitor analysis of the Internet banking system
  • Instrumental in conceptualization of the user interface in-line with the market trends
  • Drew aInternet banking Product Road map for the retail and corporate internet banking
  • Played a key role in the design and development ofthe product prototypefor pre-sales
  • Involved in preparing technical proposals, filling upRFP's of the prospective clients
  • Prepared requirement specification for Internet Retail and Corporate banking functionalities
  • Took anactive role in Design and reviewof the Architecture of the Internet Banking
  • Prepared the System Test Planfor the Retail and Corporate Internet Banking
  • Conducted the system testing for the Internet Retail banking Product
Jul 1997Oct 1998

Application Consultant - SAP

Webinfotech Pvt Ltd
  • Trained in Production Planning module of SAP R/3
  • Assisted in the development of SAPR/3 prototype
  • Conducted a Current state Analysis of the Purchasing Component of MM module
Jun 1992Jun 1995

Engineer -MIS

Dunlop India Ltd
  • Responsible for developing daily MIS Reports for factory energy consumption and tracking
  • Worked with shop floor maintenance Engineers in designing Tire Defect tracking system
  • Designed and developed Inventory Management System for Tire manufacturing spares
  • Instrumental indeveloping the Production planning system



Internet & Mobile Banking
e-Banking Innovations   :  Dynamic Financial Planning, Predictive Analytics,Social media  localization. Products                           :  Finacle -eChannels, Flexcube @ Business                          :  Retail & Corporate Internet Banking  Portal                                 :  Complex Regional Internet Banking Portal Dev & Implementation  Functionality                     :  A/c Info, Transfer Funds, Payments, A/c Opening, Alert Integration etc.                                             : eBrokerage and eTreasury Integration                                              : G3 Payments.    
Technical Exposure
Business          : Banking, Mining, Retail, Government Project Mgmt    : Planview,MS Project Architecture      : J2EE, Dotnet , SOA Back-end          : Mainframes, legacy systems Middleware      : TIBCO, FTM, Content Mgmt  : Teamsite Internet              : Weblogic,iPlanet,WebSphere  Databases        : Oracle,SQL Server Messaging        : ISO  , MT100, MT942,GIRO
People Management
  Crisis Management  - Ability to focus on solutions and manage situations on Crisis    Conflict Management- Ability to understand and manage people's perception to resolve Conflicts   Team Building  - Has the knack of understanding the synergies in people strengths and weakness   Cultural Integration : Ability to track people's behavioral patterns to expedite cultural integration 
Personal Characteristics
Conviction. Learning Spirit. Perseverance.  Resilient.  Willpower Patience  Discovery mode
Solution Architect
Internet banking architecture review and recommendation Requirement study and  solution architecting Host Integration expertise  across legacy and products 
Project Management
Managed complex ASEAN IT Transformation program across multiple countries. Developed Regional project roll-out strategies and managed roll-outs across APAC.  Colloborated across muliple APAC business heads to support their business growth plans. Worked with the senior management team for their Regional/Country strategy objectives realization. Managed virtual and remote multi-cultural teams across geographies in APAC, US,China, India. Managed  program  in a Global Matrix /Functional organizations.


An accomplished Program manager and a consultant with 15 years of experience in project management, consulting, solution architecting and implementing software projects and products in the regional and national corporations across Asia Pacific.

 Possess strong analytical, problem solving, negotiation, inter-departmental and vendor communication abilities coupled with the passion for serving internal and external customers. Track record of leading and building multi-cultural teams and relationships.

I have strong expertise in Remote project management, business architecting, solution architecting  and people management


  • Design Thinking, Social Innovation. 
  • Learning Visual Thinking.

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