Ahmed Fuad Al Fardan

• Auditory points implementation and assessment (Central Bank, Insurance Regulation, DESC, ISO)
• Risk management of the highest category of critical leadership data Access.
• Microsoft Defender Threat Hunting, and assessment of vulnerabilities and device risk rating.
• Data Governence and documents control across departments.
• Viva Insights partitioning of organization.
• Baseline policy development on a multi-tenant scale to modernize policies to an agile work structure.
• Large scale company wide events accessibility and moderation.(1000+ attendance & registration)
• Implementing and Enforcing company wide device theft protection & remote wipe control.
• Agentic Ai technical development & guidance across companies.
• Provide immediate and efficient technical support to top executives and VIP employees across all divisions and brands of Al-Futtaim Group, ensuring their technological needs are met promptly and effectively.
• Empower management with AI capabilities, delivering trainings on the use of Co-Pilot and addressing any technical requirements from an AI perspective.
• Ownership of both cloud based Endpoint management and nexthink Desktop experience system ensuring optimal user experience.
• Leading the transformation into the cloud and managing the project towards seamless passwordless biometric authentication.
• Managing employee engagement by hosting team building exercises and MC'ing company wide townhall, both virtual and physical.
• Technical Project Manager of a modernization of legacy systems.
• Brining the BYOD and DAAS model policies into an international business with multiple brands.
• Set up JAMf for managing Mac devices, integrating Apple Business Manager and Microsoft Intune Endpoint Manager to create a seamless and harmonious user experience.
• Prioritize and respond to top management requirements on an urgent basis, recognizing the criticality of their positions and ensuring their needs are met in a timely manner.
• Maintain clear and concise communication with stakeholders, explaining technical concepts in a manner easily understood by non-technical individuals.
• Consistently follow best practices and industry standards in all technical support activities, ensuring the highest level of service and customer satisfaction.
• Regularly update skills and knowledge in the latest technologies and advancements in the field, staying ahead of emerging trends and providing innovative solutions.
• Ai & Engagment Champion leading induction and prompting workshops across the group.
• Mentoring fresh emirati graduates and managing their adoption into the corporate roles in IT.
• Hosting company wide streamed events.
• Assessment of new products and solution entering the enterprise environment as per business needs.
• Harnessing the power of Ai and Automation to empower a productive workforce.
• Proactively upgrade systems using assesment tools to forcast technical requirements of the coming years.
• Cutdown on system redundancy and update best practices to match with the most recent trends.

• Provided prompt and efficient technical support to internal and external users, adhering to OLA and SLA requirements, with a 2-hour response time and 3-day resolution time.
• Conducted preventative and corrective maintenance on devices, ensuring uninterrupted system availability and minimizing downtime.
• Developed innovative solutions to address repetitive problems and meet business requirements, enhancing operational efficiency and user experience.
• Managed the distribution of computers and mobile assets to employees, ensuring compliance with required specifications and replacing end-of-life or damaged devices.
• Led digital transformation projects, including the implementation of paperless initiatives and mobile work transformation, resulting in improved productivity and cost savings.
• Maintained clear and concise documentation of support activities and project progress, facilitating knowledge transfer and effective communication within the team.
• Collaborated with cross-functional teams to identify and implement improvements in server administration for MDM, data recovery, and endpoint security incidents.
• Conducted forensics on Windows and Macintosh computers, ensuring the integrity and security of digital assets.

Network Operation Team, penetration testing, network monitoring and database mapping.

Minoring in Networking Administration

Information Computing Security Cluster

Smart City Science Masters

Mentoring teams on all kinds of projects from sustainability to VR/XR, Blockchain and Ai. Plus many more future ready initiatives, in GITEX, along side top executives and entrepreneurs.

Training in discipline, stress handling and leading groups of personnel into working together and punctuality.

Developing both internal Logistics tracking platform and Refugee wellbeing field application

Writing multiple articles from FinTech and Medium to Astor-Physics

Consultations, Trainings, and Setup

Blockchain and Home Internet Privacy training for Community Elders

20697-1C

Certificate of Appreciation for leading the winning team project

2013

A+ certification

Linux server and user experience.

Participating at the Hackathon 'IQ+EI Q = Sustainability' as part of the UNHRD team developing an application for emotionally traumatized refugees

Modular App Development

Participation in Developing Cyber awareness app for kids

4th Annual University Competition

CCNA 2

ITE + Letter of outstanding record

Completion of 100 hours of voluntary community service

Information and Communication Technology Cluster

Outstanding performance and for demonstrating the personal qualities of the program's

'7 Visions'

CCNA 1 + Letter of outstanding record

Demonstrating basic computer hardware, software and Internet knowledge and skills through the successful completion of the examinations comprising IC3

Participation in the 4th National Information Technology Marathon

Distinguished participation in the category of Web Design in the Emirates Skills National Competition 2011