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Work experience

7 yrsPresent

Johns Hopkins Aramco Healthcare

Jan 2022Present

Lead, IT Asset Management(Assignment)

Managing all IT Assets and Business Mobile Services and IP Phone within the organization: 

IT Asset Management

Provide different IT asset services such as: 

    • New End User Device
    • End User Device Relocation
    • End User Device Removal
    • Implementation and optimization of IT Asset
    • Data integrity of IT assets within within organization

Business Mobile Services and IP Phone

Provide new number with different packages, A,B & C ,also provide different mobile services.

    • Package upgrade.
    • SIM Replacement
    • Return Number
    • International calls
    • Data Roaming
    • Calls Roaming
    • Mobile replacement
    • Router
    • Request new IP phone

Jul 2018Present

Lead, IT Filed Support

  • Provide all departments with technical L2 customer support
  • Execute the assigned tasks to support IT project implementation
Jul 2015Present

IT Technical Analyst

  • Provide all departments with technical L2 customer support
  • Execute the assigned tasks to support IT project implementation
Jan 2021Dec 2021

Lead, IT Service Desk

  • create Service Desk dashboard
  • service Desk system process
May 2019Jun 2019

Unit Manager (Acting)

End user support unit / IT Operation & services Department

Projects and Task Assignments

April 2018May 2017

Epic hardware Deployment project

Johns Hopkins Aramco Healthcare
May 2019Oct 2019

Windows 10 deployment Manager

Johns Hopkins Aramco Healthcare

Leading Windows 10 deployment Project for all JHAH workstations

May 2016Nov 2016

Printer Replacement Project

Johns Hopkins Aramco Healthcare

Leading printer replacement Project  for All JHAH printers 

May 2015Jan 2016

Workstation Replacement Project

Johns Hopkins Aramco Healthcare

Leading workstation replacement Project 

Education

Aug 2011Dec 2014

St. Cloud State University, Bachelor of Science, Management Information Systems

  • Location: St Cloud, Minnesota, USA
  • Grade: 3.19 out of 4.00