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Board Certified Physician Informaticist ~ Certified Physician Executive ~ Epic Certified Physician Builder


  I am a board certified clinical informaticist and Epic certified builder with 16 years of progressive EHR leadership experience.  My passion is EHR usability. I recently served as the Medical Director for Ambulatory Clinical Informatics at MultiCare Health Systems and was the Chief Medical Information Officer at Kadlec Health Systems for their Epic implementation.

  I possess a strong background in clinical informatics, medical administration and practice redesign and have a demonstrated ability to lead large and diverse teams toward a common goal. My clinical background, leadership experience, project management strengths and EHR expertise make me an excellent candidate.

Board Certified Physician Informaticist & Epic Certified Physician Builder

  Board certified in Clinical Informatics, I am an experienced physician leader in this new frontier that combines people, process and technology.  I became an expert in the area of information technology early on as I was able to understand how thoughtful application of technology can support excellence in clinical care while making good financial sense.  I appreciate the value of EHRs from the perspective of the patient, the clinician and the organization.  I also respect the barriers to their use and their limitations.

  As Medical Director for Ambulatory Clinical Informatics at MultiCare Health Systems, I dedicated my time to the thoughtful optimization of health information technologies with the goal of usability.  Previously, I served as the Chief Medical Information Officer and Inpatient Physician Lead during a rapid 18 month "big bang" go live of the Epic Electronic Medical Record.  Implementation included inpatient, ambulatory, emergency and community applications.  As Director of Medical Informatics for Sutter Independent Physicians, I led the selection, design and deployment of their electronic Integrated Medical Record using Centricity.  Prior to this experience, I became an EHR superuser for both Practice Partner and Centricity practice management and electronic health records using EHRs in my private practice since inception.  As a superuser, I contracted my skills to other independent physician offices to assist them in better utilizing their EHRs.

  I thrive on the constant learning that is inherent in keeping ahead in the rapidly changing field of healthcare technology.

Certified Physician Executive

  Also boarded in Family Medicine, I possess a strong clinical background and exceptional bedside manner and have ranked consistently as a leader in clinical quality and patient satisfaction measures.  With excellent interpersonal skills and experience working with physicians, physician assistants, nurses, students and ancillary practitioners, I have a taught clinical teams at all levels.  I have worked with hundreds of physicians and understand the varied drivers of physician engagement.  I also have the experience and savvy to work with C-suite, executive level management. 

  My management experience includes twelve years of directly supervising increasing numbers of employees from varied backgrounds, cultures and educational levels in both public and private practices.  My private practice was recognized as one of the best places to work as voted by its employees.  I have extensive experience leading teams of highly technical EHR analysts and independently practicing physicians. 

  I have served as lead spokesperson for critical projects and have extensive experience in marketing and publicity.  I bring exceptional project management skills.  Highly organized, I am able to simultaneously work on diverse projects with differing goals, timelines and players. 

Curriculum Vitae

Visible Leader

Awards & Recognitions

Keynote Presenter

Dr. Julie Vails & Family

Connect to LinkedIn

Guest Writer

New Patient Orientation


Website & Videos


Clinical Informatics, Electronic Health Records, EHR Optimization, Usability & Physician Training

Physician Leadership, Practice Transformation

Accountable Care Organizations, Patient Centered Medical Homes, Pay for Performance, Quality Metrics, Clinical Analytics, Population Health

Preventative Health, Obstetrics, Adolescent Medicine


2015 - 2017      Master of Business Administration, Medical Management

                             Isenberg School of Management, University of Massachusetts      Amherst, Massachusetts 


2013 – 2014     Epic Certified Physician Builder                        Verona, Wisconsin

                            Orders, Analytics, Reporting

2012                   Certified Physician Executive                                  Tampa, Florida

                            American College of Physician Executives 

                            & Certifying Commission in Medical Management

2008 – 2009     Graduate                                                          San Francisco, California 

                             Institute for Physician Leadership, Center for the Health

                             Professions, University of California, San Francisco

1995 – 1999      Doctor of Medicine                                   San Francisco, California

                             University of California, San Francisco

1991 – 1995      Bachelor of Arts – Biology                                 Oakland, California
                             Mills College                 

1989 – 1991     Certificate – Legal Specialist                                Suisun, California

                            Solano Community College

Accreditations & Associations

Fellow - American Board of Family Medicine (2014)

Diplomate - American Board of Family Medicine (2002-2016)

Diplomate - American Board of Preventative Medicine, Clinical Informatics (2013-20124)

Member - American College of Physician Executives

Member - American Association of Family Medicine

Physician and Surgeon's License, Washington State Department of Health

Physician and Surgeon's License, Iowa Board of Medicine

Physician and Surgeon's License, Medical Board of California

Drug Enforcement Administration Certificate

Basic Cardiopulmonary Resuscitation

Advanced Cardiac Life Support - renewable

Advanced Life Support in Obstetrics - renewable

Neonatal Advanced Life Support - renewable

Awards & Recognition

2003 - 2016  Physician's Recognition Award, American Medical Association

2009  A+ Employers of 2009 Finalist, Sacramento Business Journal

2008  Women Who Mean Business Award, Sacramento Business Journal

2008  "From Harlem to Healthcare" Cover story M.D. News

2008  Featured Writer "Should I Keep My Child Home from School"

           Parents' Monthly Magazine

2008  Life story highlighted in Kidaround Magazine July/August 2008

2004  Finalist - Family Practice Management "Reader Challenge - Big Ideas to

           Help Your Practice Thrive" for ACCESS (Group Urgent Care Appts)

2004  Life story highlighted in The Sacramento Bee Sunday

2003  Achievement Against All Odds Outstanding Woman Leader Award,

           National Association of Women Business Owners

2003  Featured personality in Sacramento Magazine

2003  Profiled by KCRA Presents Sacramento Magazine television program

Career Experience

Jan 2013Jan 2015

Medical Director of Clinical Informatics, Ambulatory

MultiCare Health Systems
  • Provided vision and leadership for the implementation, maintenance and optimization of health information technologies, including Epic, in all ambulatory and urgent care settings
  • Oversaw the design, testing, training, implementation and optimization of clinical content and provider workflows that support effective, evidence based clinical care in the ambulatory settings
  • Served as the informatics physician lead on key organizational projects requiring strategic planning including HIMSS Stage 7, ICD-10, Meaningful Use Stage 2, population health, ACO/CIN, health information exchange, MyChart adoption, pre-op CPOE workflow and navigator standardization projects
  • Created or redesigned Epic workflows and clinical decision support tools to support network of nearly 600 providers in meeting quality and regulatory metrics across the health care continuum with the goal of leveraging clinical and operational data to understand, analyze, predict and improve clinical and operational performance and outcomes
  • Led governance and transparent prioritization of physician facing health information technology projects as chair of the Provider Epic & Technology Optimization Committee, the Provider Advisory Council, the Unsigned Orders Committee and the Order Set & SmartSet Governance Committee
  • Created and maintained a system-wide network of physicians and key partners who serve as on-call consultants for informatics projects
  • Epic Certified Physician Builder able to build and oversee build of Epic tools including Order Sets, SmartSets, HCM topics, Best Practice Advisories, patient directed questionnaires, dashboards and population health registries
  • Responsible for biweekly newsletter and quarterly, system-wide live presentations for providers and senior executives regarding health information technology implementations, upgrades and optimizations
  • Completed extensive senior leader training courses including Frontline Leadership, Crucial Conversations, Leading Improvements and LEAN training
Sep 2012Jan 2013

Physician Executive

Dearborn Advisors

Health care information technology (HIT) consulting firm that partners with health care organizations to maximize return on advanced clinical information technology investments with a focus on Clinician Adoption, including Computerized Physician Order Entry (CPOE), Clinical Information Systems, Health Care IT Strategy and Project/Program Management.

  • Provide leadership in planning, development and execution of strategic and tactical clinical information system implementation efforts at the client site including: physician and clinician adoption, physician governance, process redesign and transformation, physician benefits modeling, evidence-based clinical content enablement, planning and assessment strategies, approaches to physician training and education, and optimization assessment and planning with a focus on Cerner and Meditech electronic health records
Jan 2011Sep 2012

Chief Medical Information Officer

Kadlec Health Systems
First CMIO and Inpatient Physician Lead for a highly successful, enterprise-wide, "big bang" Epic EMR implementation which included inpatient, ambulatory, emergency and community applications at 270-bed tertiary medical center with 15 ambulatory sites.
  • Visible and credible physician champion responsible for physician engagement and adoption, workflow redesign, computerized physician order entry (CPOE) and clinical documentation
  • Senior physician advisor to the CIO and IT department and liaison to C-level executives
  • Served as chief physician advocate for 350 member medical staff while directing decisions that balanced the needs of providers, administration and the IT
  • Achieved HIMSS Analytics Stage 6 designation for EMR Adoption
  • Chaired the Physician Advisory Committee responsible for physician facing EMR build design and decisions
  • Drafted all system-wide EMR policies and procedures
  • Designed 300 physician order sets covering 30+ specialties and oversaw team of certified analysts
  • Developed strategic plan for capture of Core Measures in nursing and physician workflows, documentation, order sets and best practice alerts
  • Created all inpatient physician clinical documentation and oversaw all inpatient physician-based build
  • Redesigned Epic model physician training lessons and led advanced super user physician training sessions
  • Provided expert advice and analysis of all potential ancillary products
  • Consultant to physician support and training teams

Medical Director

United Community Health Center
  • Led transformative redesign of all provider and nursing clinical workflows and physically restructured all clinical areas at this rural Federally Qualified Health Center
  • Restructured all patient care encounters and built clinical documentation forms to increase Health Resources and Services Administration (HRSA) Uniform Data System (UDS) clinical measures for diabetes, hypertension, immunizations and pap smears
  • Created Urgent Care system resulting in increased same day patient access and decreased no shows
  • Created inventory and Vaccine for Children management systems
  • Supervised and trained clinical teams including locum tenens, social worker, registered nurses and CNA's
  • Initiated staff development, appreciation and retention programs
  • Participated in outreach, community relationship building, marketing, publicity and recruitment
  • Responsible for increasing four clinical measures percentages and meeting 330 Grant encounter goals
  • Renegotiated lab contract resulting in nearly 75% reduction in outsourced lab fees
  • Hired to develop a prenatal program and implement an electronic health record

President, CEO

Vails Family Practice

~ Family Practice with Pediatrics and Obstetrics

  • Built large, successful family practice medical office that grew to over 4,000 patients
  • Provided continuity of care and patient centered medical home to patients of all ages
  • Utilized a wide variety of insurance types including PPO, HMO and Medi-Cal
  • Supervised and trained clinical and administrative teams
  • Educated physician assistant, behavioral health doctoral and medical assistant students
  • Admitted obstetrical, newborn and pediatric patients
  • Ran Vaccine for Children, Comprehensive Perinatal Services and Presumptive Eligibility programs
  • Created Integrated Behavioral Health visits and led teen and depression group medical visits
  • Maintained excellent patient satisfaction ratings (99%) and outstanding HEDIS ratings (95-100%)
  • Led corporate meetings and daily morning clinical huddles and OSHA trainings
  • Oversaw all aspects of marketing including website design and maintenance, patient focused blog, Constant Contact emails, marketing flyers, registration materials, and service brochures
  • Created new patient orientation DVD to support patient satisfaction and set expectations
  • Incorporated two electronic health records with lab interfaces, electronic prescriptions, and scanning components and became a GE Centricity EMR super user
  • Utilized an electronic health record in all aspects of patient care and documentation
  • Completed Beginning and Intermediate Visual Form Editor class which included EMR form design and formatting, intermediate MEL programming, required fields, range checking, dynamic labels, function libraries, complex visibility, and advanced use of action buttons
  • Designed numerous original and modified shared electronic forms and documents
Jan 2004Jan 2008

Senior Associate Medical Director, Director of Medical Informatics

Sutter Independent Physicians

Senior AMD for Adult Primary Care  2007-2008

Director of Medical Informatics  2006-2008

Associate Medical Director  2004-2007

Sutter Independent Physicians (SIP), an independent physician association (IPA) of over 500 primary care and specialist physicians in private practice.

Director of Medical Informatics

  • Led all aspects of the design and deployment of their $12 million electronic Integrated Medical Record (IMR) project
  • Served as lead participant in hundreds of critical design decisions used to create a shared chart model
  • Chaired monthly IMR Physician Advisory Committee
  • Served as lead spokesperson and clinical liaison to all physicians and clinical users
  • Responsible for all aspects of marketing and individual, large group and WebEx demonstrations
  • Worked closely with and regularly presented to the medical director, IPA president, board of directors, finance committee, EMR vendor, systems administrator and network analysts
  • Created policies and procedures to address chart integrity including timely chart completion, document signatures and minimum encounter documentation
  • Developed change management process for future clinical content customization
  • Assessed private office’s readiness to adopt the IMR and assisted in selecting early adopters
  • Led multi-specialty, clinical content design teams of physician champions and analysts
  • Created content for CPOE forms, Quicktext and custom lists for problems, procedures, medications, and allergies
  • Built database of observation terms critical to lab and data interfaces to support to future data mining, aggregation, benchmarking and variance analysis, such as needed for HEDIS measurements and Pay for Performance objectives
  • Oversaw document indexing and scanning process design
  • Researched and recommended ancillary offerings including Secure Messaging and E-prescribing
  • Designed exam room physical layouts to include use of computers and redesigned clinical workflows
  • Provided hands-on physician training in clinical documentation and coding
  • Resulted in IMR adoption by 35 physicians and 14 practices in the first six months of deployment  

Senior Associate Medical Director

  • Oversaw four associate medical directors representing over 100 primary care physicians and pediatricians
  • Participated in marketing, planning, and running all primary care regional meetings
  • Educated and led physicians in participating in pay for performance and service excellence initiatives, and worked with those who had utilization or quality management issues

Associate Medical Director

  • Oversaw 27 independently practicing south area family practice physicians
  • Reviewed individual physician clinical Pay for Performance data including HEDIS measures
  • Met with individual physician owners whose offices were poorly performing to assess areas for improvement; recommended changes in utilization and determined areas the IPA might assist these practices in meeting goals
  • Served on the Information Technology committee during its initial phase of researching an appropriate EMR for SIP’s independent physician offices
  • Selected for and attended advanced management training through Sutter Health’s Physician Management Skills Program designed to equip physician leaders with training in finance, strategy, management and negotiation skills

Practice Management

Independent Contractor
  • Evaluated, modified and redesigned all aspects of patient care, clinical practice and practice management for two physician Obstetrics and Gynecology practice over four months
  • Restructured physical office and reordered patient flow
  • Redesigned practice management and EMR software workflows
  • Streamlined accounts receivable/billing processes
  • Created internal patient satisfaction program and trained all staff in patient care excellence
  • Recruited and hired new practice manager and medical assistants and completed employee safety, OSHA and emergency preparedness training
  • Developed and implemented a new vaccine program, taught vaccine administration, designed and created unique EMR forms specific to vaccine program
  • Redesigned all patient registration, consent, and HIPAA Notice of Privacy Practices forms

Volunteer Clinical Faculty

University of California, Davis Medical Center
  • Family Nurse Practitioner / Physician Assistant Program


Mercy Healthcare
  • MedClinic, Locum Tenens, Internal Medicine
  • MedClinic, Sacramento and Roseville Urgent Care Centers
  • Woodland Healthcare, Davis Extended Hours Clinic


Valley Emergency Physicians
  • Woodland Healthcare, Woodland Urgent Care Center
  • Dameron Hospital, Stockton Emergency Room

Medical Director

Sacramento Sirens, Women's American Fooball League
  • Team Physician

Resident Medical Staff - Department of Family and Community Medicine

UC Davis Medical Center
  • Double internship in Family Practice and Obstetrics

Community Activities


Member - Health Information Technology Subcommittee, Network of Ethnic Physician Organizations, California Medical Association Foundation

2009 - 2010

Vice-Chair - First 5 Sacramento Commission Community Advisory Committee

2009 - 2010

Member - QISS Advisory Committee, Network of Ethnic Physician Organization, California Medical Association Foundation

2003 - 2010

Mentor and proctor for several local medical and pre-medical students.

2000 - 2010

Guest Lecturer - Local Public High Schools  Discussed medical career opportunities and teen pregnancy.


Featured Speaker - eWomenNetwork Beautiful Fearless Females Fundraiser


Keynote Speaker - Ethnic Physician Leadership Summit, Network of Ethnic Physician Organization, California Medical Association Foundation


Keynote Speaker - D.I.V.A. Conference 2008  Black Child Development Institute


Keynote Speaker - American Medical Student Association 5th Annual Community College Conference


Keynote Speaker - Black Infant Health Program Sacramento County Health & Human Services.  Multiple venues.


Keynote Speaker - Nurse Family Partnership Graduation Ceremony

Gave speech entitled "Ten Keys to Success."


Guest Speaker - American Medical Student Association, Sacramento City College. 

Gave inspirational talk providing insight and practical tools to pre-medical students preparing for careers in medicine.


Guest Speaker - UC Davis Fourth Annual Resident Symposium on Life After Medical School.


Volunteer - Witness for Peace, Honduras Medical Delegations

Set up multiple one-day clinics in rural villages throughout Honduras providing medical care to over 1000 persons after a flood disaster.


Volunteer - Samaritan House Free Medical Clinic

Provided medical and psychiatric care to primarily Spanish-speaking, medically indigent adults and children in a family practice setting.

1996 - 1998

Volunteer - Hunter's Point and Mission Neighborhood Health Fairs

Performed clinical exams at annual local free health fairs serving the African-American and Spanish-speaking communities of San Francisco, California.                 


Volunteer - San Pedro Hospital.  Antigua, Guatemala

Worked alongside Guatemalan pediatricians in caring for hospitalized, severely malnourished infants, and abandoned mentally and physically disabled children.  Also served in the pediatric outpatient clinic.


Volunteer - Asociacion Nuestros Ahijados.  Antigua, Guatemala

Provided medical and social services at an educational project for orphaned, abandoned, and abused children and adolescents.


Volunteer - Highland General Hospital

Volunteer in county emergency and trauma center located in Oakland, California.

1988 - 1989

Licensed Foster Care Provider.  Solano County Public Welfare Department.

Provided emergency foster care for children newborn to 17 years of age. Completed

ten week workshop on at-risk children and adolescents with unique family situations.


Spanish - medical