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Summary

A dedicated team player with a strong work ethic and a focus on providing excellent customer service. Skilled in problem-solving and building positive relationships, and committed to supporting a productive and welcoming environment for both customers and colleagues. Articulate communication and interpersonal skills. 

Work Experience

July 2023Present

Direct Care Aid

Brian House Inc.
  • Taking care of individuals with intellectual disabilities
  • helping with day-to-day tasks such as cooking, cleaning, transportation, effectively solving problems, and managing emotions and personal issues. 
April 2023June 2023

Crew Member

Dairy Queen
  • Customer service handling food
  • serving ice cream
  • taking orders
  • refilling stock in front and back of house
  • cleaning and organizing
November 2022December 2022

Christmas Elf

Essex Steam Train
  • Greeting and talking with passengers on the train
  • handing out hot cocoa and cookies
November 2021November 2022

Crew Member

Dunkin' Donuts
  • Customer service
  • operating the register
  • cooking and serving food, brewing and serving coffee
  • cleaning/organizing
  • safely handling money, and counting the register at night
May 2021November 2021

Busser/Expo/Food Runner/Hostess

Bacari Social

Seasonal restaurant closes in November. 

Busser:

  • clearing and cleaning tables
  • rolling silverware, and keeping things stocked

Expo:

  • informing the chefs of any changes to the food being served
  • managing and clearing orders on a screen or tickets

making sure that the food goes to the right table

Food Runner:

  • brining food to the correct tables and filling water

Hostess:

  • taking calls and recording reservations
  • greeting customers
  • bringing people to their reserved table or an available table
  • bringing menus to customers
  • problem solving

Education

August 2023Present

Associate's Degree

CT State Community College - Middlesex

Major: Business/Management

August 2019June 2023

High School Diploma

Valley Regional Highschool

Skills

Effective use of computers and related technology

I completed the course Business Software Applications. I have experience in Word, Powerpoint, Excel, and Access. 

Transporting individuals safely

whether it be to appointments, activities, or shopping. (do this at my current job)

Food prep - both front and back of house

Front of house: Hostess/Busser   Back of house: Expo/Food Runner

Problem Solving

I can effectively solve problems while remaining calm and de-escalating the situation. 

Certifications & Training

Trained in PMT

Restraint training / Crisis intervention

AED Certified
First Aid Certified
CPR Certified