• Oversaw day-to-day administrative operations, including answering phones, managing bookkeeping tasks, ordering parts from multiple RV OEM manufacturers, and maintaining organized filing systems and calendars.
• Coordinated technician scheduling and appointments to optimize workload distribution, minimize downtime, and support timely completion of customer service calls.
• Created, updated, and maintained the company website and online storefront to ensure accurate service offerings, pricing, and contact information.
• Planned and managed online advertising campaigns to support business growth, increase customer engagement, and strengthen brand visibility.
• Collaborated with OEM and manufacturer warranty departments to process warranty claims, verify coverage, and facilitate timely approvals and reimbursements.
• Prepared and submitted insurance claim filings on behalf of clients, ensuring documentation accuracy, compliance with carrier requirements, and prompt resolution of claims.

• Conducted client consultations to define design concepts, layout requirements, brand goals, and project timelines for contract-based graphic design engagements.
• Developed comprehensive company branding packages, including logos, color palettes, typography, and visual identity guidelines to support cohesive brand recognition.
• Designed and produced a wide range of marketing and promotional materials, including business cards, letterheads, door hangers, brochures, and magazine advertisements to support publicity and brand promotion efforts.
• Created and currently maintain the Happy Camper Mobile RV Repair LLC website, ensuring design consistency, usability, and alignment with the company’s branding strategy.
• Designed and delivered vehicle graphics and truck branding for Happy Camper Mobile RV Repair LLC, from initial concept through final installation, enhancing brand visibility in the field.
• Collaborated with clients to align creative direction with business objectives, providing design recommendations that strengthened branding, marketing impact, and customer engagement.

• Operation of state-of-the-art Kodak Prinergy and EFI Metrix pagination software to manage daily workload driven by the company CRM.
• Troubleshooting and resolution of prepress and press issues occurring after hours in prepress or pressrooms at both plant and satellite locations.
• Execution of daily Epson proofing calibrations for Level 1 GPO and G7 proofs to maintain color accuracy and quality standards.
• Utilization of EFI’s Monarch workflow to automate proofing, plating, and delivery processes, ensuring calibrated proofs are delivered efficiently to press areas and customers.
• Communication and documentation of issues and concerns during shift handoff to ensure continuity of operations and information flow.
• Entry and updating of job information in the company CRM system upon completion to maintain accurate production and tracking records.

• Founded and grew La Niche Boutique, LLC, including creation of brand identity, comprehensive business plan, and successful launch of a brick-and-mortar retail shop in Harpers Ferry, West Virginia.
• Expanded retail footprint through planning, opening, and operational setup of a second physical location in downtown Frederick, Maryland.
• Developed and launched an online e-commerce store, integrating it with in-store operations to broaden customer reach and drive additional revenue channels.
• Created and produced all marketing materials for the business, including logos, signage, packaging, and promotional collateral to ensure a consistent brand image across locations and platforms.
• Led end-to-end development of digital and print marketing campaigns for newsprint and online channels, including content creation, layout, and coordination with external vendors and media outlets.
• Managed online advertising efforts using Google AdWords, including campaign setup, keyword selection, and ongoing optimization to increase visibility and attract new customers.

• Oversight and scheduling of the graphics department, digital press room, and digital plate room in a 24/7 flexographic printing facility, utilizing a CRM system to manage workflow and capacity.
• Coordination and execution of monthly G7 fingerprints across all press platforms, ensuring color accuracy within a Delta E tolerance of 5 or below and maintaining consistent print quality standards.
• Collaboration with the VP of Marketing and Sales to develop and implement a new marketing strategy highlighting excellence in service, on-time delivery, and high-quality products to customers.
• Participation in annual Hoshin initiatives aligned with company goals and strategic plans to increase profitability, including implementation and monitoring of initiatives throughout the year to sustain established Hoshin targets.
• Establishment of a “Creative Services” department to generate additional revenue for the graphics area, including development of pricing modules and estimation processes for customer-focused design and creative work.
• Close coordination with the Pressroom Supervisor and Customer Service Manager to support on-time delivery and high First Pass Yield on all jobs, and initiation of the Project L.I.F.E team to maintain 2-year certifications annually through environmentally focused, profit-conscious improvements.

• Maintained and monitored monthly budgetary figures for the digital print studio, ensuring adherence to financial targets and departmental cost controls.
• Developed and implemented streamlined workflows to maintain OTD (on-time delivery) performance for all customers, improving operational efficiency and service reliability.
• Oversaw profit margins and pricing strategies for each departmental product, aligning pricing with cost structures and revenue objectives.
• Designed and executed direct mail campaigns, including creation of custom variable data mailing lists based on population and geographic area data, and established databases for efficient processing on variable data machines.
• Managed customer relationships through regular follow-up calls to assess satisfaction, address service or quality issues, and support repeat business.
• Researched, selected, and implemented new green technology by acquiring one of the area’s first low VOC solvent ink printers, enabling expansion into outdoor printed products such as car wraps, banners, billboards, and signage.

• Formulated creative concepts and coordinated with freelance artists to deliver design layouts and media artwork, consistently meeting critical production deadlines.
• Reviewed and interpreted client requirements and printing specifications, ensuring alignment of design, production, and print schedules for all projects going to print.
• Trained team members on illustration techniques and software tools, elevating quality and consistency of visual outputs across multiple projects.
• Produced a wide range of illustrations, including site maps, direct mail pieces, interactive screen marketing tools, and web page graphics to support integrated marketing campaigns.
• Created and maintained structured digital filing systems to organize artwork, project assets, and documentation for efficient retrieval and version control.
• Managed project billing and archival systems, ensuring accurate financial tracking, proper documentation, and long-term accessibility of completed work.

• Led the design and production of weekly 4CP glossy magazine covers for THE HOMEBUYER'S JOURNALS and The Business Opportunities Guide serving Virginia and Mid-Atlantic markets.
• Developed creative concepts, typography, and layout compositions aligned with publication branding and editorial direction for multiple concurrent issues.
• Collaborated with advertising agencies and clients to interpret customer layout requirements, refine visual concepts, and ensure alignment with marketing objectives.
• Coordinated layout approvals, billing-related artwork specifications, and advance preparation of assets for upcoming magazine issues.
• Managed prepress processes for glossy covers, including file preparation, color correction, and quality checks to ensure print-ready deliverables.
• Conducted and coordinated weekly on-press inspections, providing final print approval for all glossy covers to maintain consistent color accuracy and production quality.

• Coordinated design and fabrication schedules for sales center displays, trade show exhibits, and comprehensive corporate image packages, ensuring on-time delivery and brand consistency.
• Researched and developed custom design center furniture requiring in-house fabrication, translating conceptual requirements into detailed production-ready specifications.
• Supervised in-house fabrication processes following design approval from area advertising agencies and regional builders, maintaining quality standards and adherence to project requirements.
• Met with clients to clarify project scope, align design intent with business objectives, and implement scheduling and installation plans.
• Oversaw on-site installation coordination to ensure accurate execution of designs, minimal disruption to client operations, and adherence to safety and site requirements.
• Created, implemented, and maintained a digital archival infrastructure for design assets, project documentation, and fabrication records to support version control and future reuse.

• Led daily project management for weekly GAZETTE Magazine editorials, page layout, and pagination, ensuring on-time delivery and adherence to production specifications.
• Coordinated and met critical newspaper production deadlines through effective scheduling, workflow oversight, and cross-department communication.
• Oversaw printing and coordination of Washington Post Special Addition insert printings for every weekend edition, aligning content, schedules, and print quantities with stakeholder requirements.
• Managed production of military newspapers, including The Naval Academy "Trident," maintaining strict standards for quality, accuracy, and timeliness.
• Directed daily management of pre-press equipment and inventory for the night shift, ensuring operational readiness, minimal downtime, and proper maintenance.
• Collaborated with editorial, design, and press teams to troubleshoot pre-press issues, optimize processes, and maintain consistent print quality across multiple publications.

• Produced weekly advertisements for THE HOMEBUYER'S JOURNAL real estate magazines, ensuring consistent quality and on-time delivery for weekly and monthly publication cycles.
• Designed page layouts for real estate agent advertisements, aligning visual hierarchy, branding elements, and listing details to maximize clarity and impact.
• Enhanced agent ads by scanning and retouching property images, creating and formatting type for each listing, and preparing print-ready artwork.
• Developed and coordinated ad pickup schedules and meeting times with agents, accommodating specific requirements and revisions within tight production deadlines.
• Collaborated with the Manager to assemble and paginate files for each issue, ensuring accurate placement, sequencing, and adherence to publication specifications.
• Prepared and packaged final paginated files for weekly outsourcing to Fry Printing, maintaining file integrity, color standards, and technical compliance with printer requirements.

Available upon request

Available upon request

Available upon request

Project LIFE /TLMI members create cost effective ways to help reduce their environmental footprint.  Emphasis is on identifying priorities within business practices that create levels of commitment to the environmental protection and encourage continuous improvement. ISO 14000 certification.

The Maryland Green Registry Leadership Awards are presented each year to five member organizations that have shown a strong commitment to sustainable practices, measurable results, and continual improvement.

Week long certification program developing up and coming leadership

Cum Laude 2006-2007