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Emma Everett

Career Objective: To achieve a challenging and rewarding career within a growth orientated company.

Work History

SECURITY / RECEPTION OFFICER

NOV 2017PRESENT
DYNAMIC EARTH ENTERPRISES LTD

In this Five Star Science Museum in the Heart of Holyrood Park I am part of a team to monitor and manage Security on a 24 hour operational system.Especially for deliveries entering and exiting the building. I carry out reception and administration duties, effectively secure all areas of the business and building and also oversee the daily running of the on site car park. Key holding, cash handling, communication via email , telephone and radio use are also part of my role and reporting any maintenance issues. Fire Panel / intruder alarm operations also to be overseen on a daily basis.  

NIGHT SHIFT SECURITY GUARD

MAY 2017 NOV 2017
KINGDOM SECURITY SERVICES

As a facilities Management Company, various contracts across the Highlands are looked after. Duties include CCTV Surveillance, foot patrols and dealing with any client/ customer queries where possible - In June 2017 , I transferred to IKEA Edinburgh as Security Night Shift, looking after the building and Night Shift staff with patrols and making reports in the Daily Occurrence Log , access control, organising passes, key issuing, dealing with high value lost property, organising paperwork for the day shift and ensuring all communication logs are kept up to date both on the computer and in the log book and passing on telephone messages in the morning.  

DOOR SUPERVISOR - (PART TIME/ AS AND WHEN)

MARCH 2017MAY 2017
SECURITY SCOTLAND

As a recently developed Company, Security Scotland specialises in Door Supervision for Inverness City Nightclubs. Ensuring public and staff safety and regular liaising with Clients and local Police. 

GROUND FLOOR TEAM MEMBER/NIGHT RECEPTION- (FULL TIME)

JANUARY 2017MAY 2015
WHITBREAD

Based in Premier Inn - River Ness. I began as Waiting Staff/ Bar Staff in the Thyme Restaurant. Then an urgent position came up on Night Reception and the Management said due to my Security back round we could do with somebody like me on nights. Duties included in depth cleaning duties then setting up the Breakfast Buffet,  patrols and cash handling and some computer work and paperwork. 

RESTAURANT ATTENDANT - (TEMPORARY SICKNESS COVER)

OCTOBER2016 - DECEMBER 2016
KINGSMILLS HOTEL/KINGSCLUB & SPA

As part of the Team in this four star, luxury Hotel in Inverness, I attended to all front of house catering requirements, where possible of in house guests, the local community and business associates. Working between two different Restaurants in the main hotel  for breakfast and lunch and the Kingsclub for Breakfast also, along with Room Service, and also occasional Evening Banqueting for a wide variety of events, such as Weddings and Award Ceremonies. Never a dull moment in this well established popular Scottish Highland Hotel.   

SECURITY OFFICER - (FULL TIME)

May 2016 October 2016
CORDANT SERVICES

Working as a uniformed deterrent and Customer liaison within the retail franchise, Tesco. Covering stores within Inverness, Grampian, Ross-shire and Caithness. 

FOOD & BEVERIDGE ASSISTANT/SUPERVISOR (FULL TIME)

Sept2015 - April 2016
CRERAR HOTELS - GOLF VIEW HOTEL & SPA , NAIRN

Serving Food and Beverages within an Al a Carte' Restaurant and Brasserie Restaurant within a local 4 Star Hotel. Also serving behind the Bar, cash handling, stocking up, assisting guests with queries both about the Hotel and tourist information, occasional room service and luggage assistance also. 

DOOR SUPERVISOR (PART TIME/AS AND WHEN)

March 2014June 2016
Moray Security Ltd

As the biggest company in the area for this sector of the Security Industry, we assisted clients in maintaining a safe, social environment from quiet Country Pubs, City Nightclubs to Music Festivals and events across the Highlands, Islands and Grampian area.  

Our friendly and professional approach ensured each customer would be getting quality health and safety measures while they enjoy their time out. 

SITE SUPPORT OFFICER - (FULL TIME)

June 2015 August 2015
KINGDOM SECURITY SERVICES

As a facilities Management Company, various contracts across the Highlands were looked after. Duties included CCTV Surveillance, foot patrols and dealing with any client/ customer queries where possible. 

UNEMPLOYED

March 2015 - June 2015
n/a

MOVED TO BIRMINGHAM TO TRY OUT A NEW AREA AND GOT OFFERED A JOB AT THE BULLRING SHOPPING CENTRE AS CCTV OPERATOR, A GREAT OPPORTUNITY BUT MET PARTNER IN THE PROCESS AND MOVED BACK TO SCOTLAND AT THE END OF MAY 2015. 

CCTV OPERATOR - (FULL TIME)

May 2013March 2015
Enigma Security Solutions

Professional observation was paramount for this demanding and delicate role. Constantly dealing with highly sensitive data was expected, so adapting a firm attitude with yourself was needed. A good understanding of clear communication for multiple radio and telephone use was an advantage and making priority decisions under pressure, although challenging was extremely rewarding. Achievements were building a good rapport with the Police Service of Scotland, Highland Council and occasional Public groups all in order to be a success in the key task of keeping people safe.   

SECURITY GUARD - (FULL TIME)

April 2012 - April 2013
Spotless Group - Eastgate Shopping Centre. Inverness.

Within a family focused City Shopping Centre, acting as a uniformed deterrent for potential crime and anti-social behaviour and Emergency Service liaising when needed.

Duties included tourist information, assisting some stores with shoplifters, constant risk assessments, car park duties, cash handling, control room duties, key access, roof patrols and contractor assistance. During my time here I gained a certificate in Passenger Lift release and also assisting with First Aid. Overall being part of a team to create a safe, clean, happy shopping environment.    

CATERING ASSISTANT (CHRISTMAS CONTRACT)

Nov 2011 - April 2011
Marks and Spencer Plc

Employed on a temporary basis over the Christmas Period to assist in a busy City Department Store Restaurant. Preparing hot and cold food/beverages. Cash handling, washing up and clearing tables. Contract extended to April.  

AGENCY WORK - (PART TIME)

Oct 2011Nov 2011
Brook Street Agency

MOVED TO SCOTLAND OCTOBER 6th 2011. SIGNED UP TO AN AGENCY JUST TO EARN SOME PENNIES UNTIL A CONTRACT CAME ALONG.  

CITY COLLEGE STUDENT

Sept 2010Sept 2011
City College Norwich

Part time College Course for Adult Education in Literacy and Numeracy. 

Traffic Control Security (FULL TIME)

April 2008Sept 2011
Norse Commercial Services Ltd

Armoured Officer within a central City Bus Station. Privately owned site working for Council Sub- Contractor. High Levels of safety patrols and traffic  assistance. Crime and anti-social prevention with regular Emergency Service liaising to help succeed in the Security Industry Authority policy and Company Code of Conduct of protection of life and property.  At Norwich Bus Station, I achieved NVQ Level 2 in Providing Security Services with TQ Workforce as a workplace assessment.   

Education

SECURITY INDUSTRY AUTHORITY LICENCE

2013 Current
INVERNESS COLLEGE

SIA Licence gained for Door Supervision Level 6 

NOMINEE STUDENT OF THE YEAR

Sept 2010Sept 2011
City College Norwich

Due to my commitment to my chosen subjects I was nominated but informed by my English Tutor that I missed out by one point as the winner would require 100% attendance. I got 99% due to agreeing to cover an overtime shift for a last minute sickness. 

FORUM TRUST EDUCATION AWARD

Sept 2010 - Sept 2011
City College Norwich

Winner of Outstanding Progression in the School of Foundation Studies.

NVQ L2 IN PROVIDING SECURITY SERVICES

2009
TQ Workforce

On the job assessment of everyday tasks at Norwich Bus Station

SECURITY INDUSTRY AUTHORITY COURSE

2007 current
WSG ASSOCIATES - Edexcel

SIA Licence gained for Public Space Surveillance (CCTV). 

SECURITY INDUSTRY AUTHORITY COURSE

2005
National Open College Network

SIA Licence gained for L2 Retail Security Guarding

GCSE's

Sept 1995July 2000
Acle High School

10 GCSEs gained. 

References

AVAILABLE UPON REQUEST

Summary

I would consider myself as a very conscientious,  trustworthy, loyal where deserved, respectful and honest individual who is a great believer in integrity.

I endeavour to welcome everyday challenges and problem solving both in my personal and professional life with common sense and an open mind. This enables me to perform with a positive, resilient attitude whilst communicating effectively to maintain respect for race and diversity and exceed any requirements of my customers and community around me.

I feel, even though I am more than capable of working well on my own, I believe professional and solid teamwork is the key to a successful and happy environment.