Senior Software Engineer:

Developing the entire Business Support System as a Fullstack Developer:

WebApps using ReactJs (NextJs) with python (Azure Functions).

We managed to create the BSS to support the entire telecommunications company focusing on creating a unique automated experience on what matters: Our customers.

DevOps Engineer:

Also as part of the team, I'm in charge of everything related to supporting our systems in Azure and keeping them up and running. 

Software Coaching:

Coaching other members of the teams has been part of the journey helping them to achieve the best version of themselves. Working with the hard skills but also the soft ones, I've helped to make the team stronger and more efficient.

I worked in operations with clear objectives to reduce customer issue resolution times. We were using software development for automation and process redesign with a customer-centric focus. 

I actively participated as part of the software development team, engaging in development while simultaneously leading the execution of the strategy and adjustments to the entire process, resulting in a 60% reduction in customer issue resolution times and we increased NPS by 30%.

Software Development:

- Team Lead and Software Developer MERN Stack.

   - Mongo, Express, React, Node.

   - Others: Python, PHP, .NET, React Native, Docker.

  - Developing new solutions to improve the business lead time of critical operational areas.

  - Automation of the ecosystem of applications for the Innovation area (Scheduler, Project Administration, Datacenter Administration, Idea Management)

  - Alexa Skill (Alestra Encuentra mi teléfono)

- DevOps Engineer (AWS & Azure)

 - CI&CD. (AWS, Azure, Jenskins)

 - Operate and Monitor.

Innovation Strategy:

- Being part of the innovation area helping other teams as a Lean Startup and Design Thinking coach working on new ideas of products and continuous improvement of the business.

Agile Coach:

- Enterprise Coach: Led the strategy of the agile transformation of the company working leaders of the organization.

- Coach of Agile Coaches: Building new teams of agile coaches to work in the transformation of the company.

- Coach of Product Owners: Training and Coaching new product owners to build great applications.

- Coach of Scrum Masters: Training and Coaching Scrum Masters to be part of the agile transformation. 

- Trainer: Doing training in Agile Frameworks (Scrum, Kanban, LeSS, Nexus) and Agile Leadership for Executives and Managers.

Other responsabilities:

Network Engineer:

- Administrator of the Datacenter of the Innovation HUB.

- Software Developer for changes and monitoring network architecture (netconf).

• Innovation:
  • Innovation Ideas Incubator:
    • Manager of development process of technological innovation ideas prototypes .
    • Lean Startup Coaching.
    • Team Leader
  • Agile:
    • Agile Coach 
    • Manager of Developers Community (Scrum Master) 
    • Technical analysis of innovation ideas .
    • Coordinating working groups
    • Scrum Master.
    • Enabling Scrum Teams
  • Devops:
    • Managment.
    • SRE.
  • Design Thinking:
    • Collaboration with the area of Business Innovation for the development of innovative ideas using Design Thinking methodology.
  • Business Technology Analyst
    • Analyst and developer of applications for the area of technological innovation.
      • Requirements analysis, cost estimating time / resources , work plan ( Development & QA ) and software implementation.
      • Business Requirements Documents.
      • Coordinate meetings with clients to capture needs and requirements.
  • Technology Innovation Specialist
    • Management and maintenance of applications of technological innovation area.
    • Admin, maintenance, support and development for Legacy applications.
    • Lab Support: Installing models for testing new products and services.
      • Installation, admin and support for playgrounds for testing new products and services.

• Analysis and development of Legacy applications using Centura and SQL.
• Business Requirements Documents.
• Meetings with clients.
• Requirements analysis, cost estimating time.
• Development of the changes.

Set of practices for Service Management (ITSM) that focuses on aligning IT services with the needs of business.