Clients include Clear Water Academy, Envista Forensics, Spiritus Chamber Choir, Roman Catholic Diocese of Calgary, FAUN Studio, Worley, Mountain View Optometry, Girl Guides of Canada, NFPA Alberta, Parents for Choice in Education; official photographer for Mikhail Gorbachev during his Calgary visit.
Edited, revised, and QA SaaS software documentation for internal and external clients.
Reviewed/edited/updated documentation for end-user experience and corporate apps.
Remote and onsite technical support to small businesses: Microsoft 365 and Google Workspace administration; Win10/macOS/iOS hardware and software upgrades; printer and network troubleshooting (VPNs, WiFi); server, endpoint, and cloud backup monitoring (N-able, MSP360). Edit Wordpress sites (images and text).
Remote technical support via RingCentral, email, and Zendesk to solopreneurs and small businesses that used the JobJar SaaS app to source and bid on jobs-to-be-done in residential renovation, repair, and maintenance.
• Key accomplishment: introduced a video creation tool (Lumen5) to efficiently produce educational and promotional videos for social media.
Delivered onsite consulting services to small businesses that (a) were migrating between cloud infrastructures and (b) needed to retire mission-critical custom-developed applications and adopt cloud-based, mobile-ready alternatives.
• Key accomplishment: migrated a highly sensitive finance consultancy to a secure, regulatory-compliant cloud infrastructure.
Information technology support and training to businesses that used Office 365, Daylite, and LightSpeed, on macOS and iOS endpoints and Windows 7 and 10 workstations. Managed Cisco Meraki networks, CrashPlan, and Datto cloud backup.
Trained key clients (in-person and via webinars) on a SaaS web app for workforce safety operations management; emailed campaigns on behalf of clients (Constant Contact); funnelled customer intelligence to sales; grew revenue in accounts.
• Key accomplishment: reduced customer churn during an oil price collapse.
Led team producing collateral (brochures, posters, presentations, videos, tradeshow banners); qualified RFPs; managed Google profile to raise organic search rank; gave input to web/social media strategy; taught presentation best practices; designed e-books for internal communications and outbound sales.
• Key accomplishment: won a complex engineering project bid (>$1.5M in fees)
Designed and produced print collateral, presentations, trade show and conference video loops, and banners; executed corporate photography assignments; managed marketing SharePoint subsite.
Sold and delivered IT services (technology audits, procurement, configuration, user training and support, and vendor management) to architecture, interior design, marketing, engineering, restaurant, recruitment, specialty retail, and multi-unit real estate development businesses.
Updated 1500+ PCs to new corporate standard as part of a project team; re-imaged, tested, and deployed desktop and laptop hardware; conducted business partner interviews and user acceptance testing on COTS and custom oil and gas software.
• Key accomplishment: completed project on time and on budget
Supported applications used to manage gas transportation on TransCanada's mainline; audited application business logic; wrote documentation and trained business analysts to interpret SQL-extracted data.
• Key accomplishment: saved >$240K in annual software licensing costs
Completed courses in the Faculty of Education, took some M.Sc. courses in the Faculty of Engineering, and one MBA course in the Faculty of Management
Completed five-year program in 4-1/2 years and graduated in top 10% of class; in senior year, led class team designing a large-scale electricity generating plant; wrote computer models to simulate steam turbine operating characteristics
Additional work samples