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In Brief

Work

March 2022Present

Technical Writer

Frequency Foundry

Edit, revise, and QA SaaS software documentation for internal and external clients.

Sep 2021Mar 2022

Technical Writer

WestJet

Review/edit/update documentation for end-user experience and corporate apps.

Aug 2018Sep 2018

Operations Specialist

JobJar Solutions

Remote technical support via RingCentral, email, and Zendesk to solopreneurs and small businesses that used the JobJar SaaS app to source and bid on jobs-to-be-done in residential renovation, repair, and maintenance.

• Key accomplishment: introduced a video creation tool (Lumen5) to efficiently produce educational and promotional videos for social media.

Mar 2018Aug 2018

IT Consultant

SotoNets Inc.

Delivered onsite consulting services to small businesses that (a) were migrating between cloud infrastructures and (b) needed to retire mission-critical custom-developed applications and adopt cloud-based, mobile-ready alternatives.

• Key accomplishment: migrated a highly sensitive finance consultancy to a secure, regulatory-compliant cloud infrastructure.

Mar 2017Feb 2018

IT Consultant

Berti Group

Information technology support and training to businesses that used Office 365, Daylite, and LightSpeed, on macOS and iOS endpoints along with Windows 7 and 10 workstations. Managed Cisco Meraki networks, CrashPlan, and Datto cloud backup.

Jan 2014Mar 2016

Senior Client Relationship Manager

ComplyWorks Ltd.

Trained key clients (in-person and via webinars) on a SaaS web app for workforce safety operations management; emailed campaigns on behalf of clients (Constant Contact); funnelled customer intelligence to sales; grew revenue in accounts.

• Key accomplishment: reduced customer churn during an oil price collapse.

Nov 2007Mar 2013

Marketing Director

WorleyParsons Canada Infrastructure & Environment

Led team producing collateral (brochures, posters, presentations, videos, tradeshow banners); qualified RFPs; managed Google profile to raise organic search rank; gave input to web/social media strategy; taught presentation best practices; designed e-books for internal communications and outbound sales.

• Key accomplishment: won a complex engineering project bid (>$1.5M in fees)

Oct 2006Oct 2007

Senior Technical Writer

WorleyParsons Komex

Designed and produced print collateral, presentations, trade show and conference video loops, and banners; executed corporate photography assignments; managed marketing SharePoint subsite.

Jun 2003Sep 2006

IT Consultant

Claero Systems

Sold and delivered IT services (technology audits, procurement, configuration, user training and support, and vendor management) to architecture, interior design, marketing, engineering, restaurant, recruitment, specialty retail, and multi-unit real estate development businesses.

Nov 2002May 2003

Migration Specialist

Devon Energy

Updated 1500+ PCs to new corporate standard as part of a project team; re-imaged, tested, and deployed desktop and laptop hardware; conducted business partner interviews and user acceptance testing on COTS and custom oil and gas software.

• Key accomplishment: completed project on time and on budget

Oct 2000May 2002

Database Analyst

Fujitsu Consulting (DMR)

Supported applications used to manage gas transportation on TransCanada's mainline; audited application business logic; wrote documentation and trained business analysts to interpret SQL-extracted data.

• Key accomplishment: saved >$240K in annual software licensing costs

Apr 2000Oct 2000

Instructor

Applied Multimedia

Taught adults (18-50+ age) and provided coaching on basic 3D animation, sound editing, digital video editing, and multimedia authoring; graded student portfolios.

Oct 1996Apr 2000

Web Architect

OAO Technology Solutions

Deployed AltaVista search engine and AltaVista Forum to support 100+ remote help desk analysts and onsite team members in the US$500M Citibank Project Enterprise managed by DEC (Digital Equipment Corporation, then Compaq, then HP Canada)

Sep 1994Oct 1996

Support Analyst

TC Energy (TransCanada)

First- and second-level support to desktop and mobile users; administered email, calendar, and file servers; wrote user tutorials, taught end-user courses in-house.

Feb 1994Sep 1994

Help Desk Analyst

Keyword Office Technologies

Managed beta testing of KeyView software at Coca-Cola and Abbott Laboratories; wrote product documentation; provided third-level technical support to clients.

Sep 1988Feb 1994

Communications Advisor

University of Calgary International Centre

Communication and IT support and training for health care and micro-finance projects in Nepal, Bhutan, Nicaragua, Thailand, and the Philippines.

Education

M.A. (candidate)

University of Calgary

Completed courses in the Faculty of Education, took some M.Sc. courses in the Faculty of Engineering, and one MBA course in the Faculty of Management

B.Sc. Mechanical Engineering

University of the Philippines

Completed five-year program in 4-1/2 years and graduated in top 10% of class; in senior year, led class team designing a large-scale electricity generating plant; wrote computer models to simulate steam turbine operating characteristics

Portfolio

Additional work samples