Victory Osikwemhe

• Designed and implemented a Secure Payment Token Connector (PCI-Proxy ↔ Twilio Pay), enabling compliant payment data handling over telephony.

  • Led security controls in line with PCI DSS, ensuring tokenized, zero-trust architecture.

  • Built a flexible integration framework to support future payment providers.

  • Result: Reduced risk exposure and enabled secure voice-based payments—a core feature for voice commerce.

• Contributed to LLM-based Intent Classification, boosting natural language understanding accuracy for user utterances.

  • Researched on the possiblities of llm based intent classification and later implementing production-ready classification systems.

  • Result: Removed the need for traditional NLU training, significantly reducing time to production for customer bots.

• Spearheaded LLM-powered Slot Extraction for voice assistants, allowing dynamic slot value extraction via natural language prompts.

  • Designed fallback logic, type validation, and error handling for flexible yet safe slot capture.

  • Result: Reduced reliance on rigid intent schemas; empowered cross-industry NLU customization.

• Led architecture and rollout of CallGuard Lifecycle Manager, managing critical voice event timing and flow for PhoneV2.

  • Built a resilient state machine to handle race conditions and terminal event filtering.

  • Added observability through intelligent logging and state transitions.

  • Result: Dramatically improved call stability and platform reliability.

• Restructured permissions framework, strengthening platform security and improving user access management.

• Developed the Audit Dialog Analyzer and restructured legacy audit logs, enabling customers to clearly track changes and actions within their product.

  • Result: Improved visibility into system events, enhanced compliance support, and empowered users with actionable audit insights.

• Resolved critical bugs and rolled out high-impact voice features:

  • Fixed race condition in HangUp event flow.

  • Integrated ElevenLabs voice support and SSML multilingual tags for Azure voices.

  • Added security headers for backend services to harden infrastructure.

• Regularly drive technical discussions, write RFCs, and contribute beyond my core responsibilities to foster collaboration and improve engineering process

Tech Stack: Go (Golang), Node.js, TypeScript, Redis, MongoDB, Twilio, GCP, Kubernetes, Terraform, Docker, Jest, Grafana, ELK Stack, GitHub Actions

• Led backend feature development and platform improvements using Go, Node.js, and TypeScript within a high-scale, headless commerce environment.

  • Contributed to core services powering API-first commerce experiences for global enterprise clients.

• Improved performance and observability by analyzing MongoDB slow queries and implementing indexing strategies.

  • Result: Boosted query speed and reduced load on backend systems, directly improving API response times for customer storefronts.

• Wrote detailed RFCs and architectural design documents to guide development across teams.

  • Impact: Enabled consistent design decisions and facilitated alignment across engineering squads.

• Created a security plugin in Go to replace static secrets with dynamic token-based mechanisms.

  • Result: Eliminated key security risks and aligned system behavior with modern best practices.

• Maintained and enhanced internal communication tooling, reducing friction between distributed teams and improving dev workflow efficiency.

• Collaborated cross-functionally with frontend, DevOps, and product teams to ensure seamless delivery of complex features.

  • Impact: Drove successful integration across system boundaries and accelerated product iterations..

Tech Stack: Go (Golang), Node.js, TypeScript, MongoDB, Redis, GCP, Kubernetes, Docker, Terraform, Jest, ELK Stack, Grafana, GitHub Actions, Vault, Slack, PagerDuty, CI/CD pipelines

• Cut core service build times by 75% (12 → 3 minutes) by optimizing CI/CD workflows.

  • Result: Doubled deployment velocity and significantly improved release turnaround for engineering teams.

• Implemented CI/CD pipelines with Bitrise, automating the mobile artifact build and deployment process for staging and production.

  • Impact: Reduced manual steps, lowered deployment errors, and increased release confidence.

• Investigated and optimized MongoDB query performance, applying indexing and query refactoring.

  • 🔍 Result: Accelerated backend response times and reduced database load during peak usage.

• Maintained and upgraded legacy services built with Node.js, NestJS, and Google Pub/Sub.

  • Impact: Ensured service continuity while modernizing codebases for better long-term maintainability.

• Wrote detailed technical documentation (P2 specs, design docs, planning docs) to guide the delivery of high-impact backend features.

  • 📄 Result: Improved engineering alignment and reduced onboarding time for new developers.

• Created and presented a technical debt audit, identifying key areas for refactor and proposing remediation strategies.

  • Impact: Informed engineering roadmap and improved codebase health.

Tech Stack: Node.js, Express.js, NestJS, TypeScript, MongoDB, Mongoose, Google Pub/Sub, Bitrise, Docker, Google Cloud Platform (GCP), ELK Stack, Grafana, Jest, CI/CD pipelines

• Managed cloud deployments and monitoring on Google Cloud Platform (GCP), optimizing reliability and reducing downtime.

• • Established infrastructure practices that improved system uptime and response times for healthcare providers and patients.

• Developed key telehealth features including:

  • Appointment scheduling and calendar integration

  • Real-time chat between patients and wellness coaches

  • Secure video sessions with therapists and prescribers

  • End-to-end medication preparation, delivery, and refill management

  • Impact: Empowered users to access full-spectrum mental health care remotely, improving accessibility and continuity of care.

• Introduced automated testing using Jest and CI pipelines in Bitbucket, ensuring high-quality, stable releases.

  • Result: Minimized regressions and improved deployment confidence.

• Improved Agile practices with tools like Jira and Trello, enhancing project visibility and team collaboration.

• Worked closely with support and product teams to troubleshoot live issues and implement user feedback into product improvements.

  • Result: Strengthened user trust and drove patient satisfaction.

Tech Stack: Node.js, Express.js, TypeScript, MongoDB, Mongoose, Google Cloud Platform (GCP), Docker, Jest, Bitbucket Pipelines, Jira, Trello

• Created customized back-end software solutions for clients, tools used include but are not limited to the following:- Node.js, Nest.js, Express.js, MongoDB, Typeorm, Docker, and Bash.
• Understanding the goals of the client and coming up with a minimum viable product to meet the client's needs.
• Adhered to the Agile Methodology to come up with quick and clean solutions for client software products.

• Carried out freelancing activities that involved building final-year software projects for Computer Science students such as Prison Management Systems, Crime Detection Systems, Plagiarism Detection Systems, etc.
• Utilized technologies such as Node.js, Electron.js, Express.js, MongoDB, JavaScript, HTML/CSS, PUG/SASS to develop these projects.

• Specialized in financial accounting.
• Wrote a project on International Financing Reporting Standards

• Specialized in accounting principles