Download PDF

Executive Summary

Transformational technology leader with 15+ years of experience driving enterprise-scale digital transformation (Salesforce, Oracle, AWS, AZURE) and owning P&L for practices exceeding $5 M. Combines C-suite strategic vision with hands-on technical expertise (e.g., coding in Apex, Python, or microservices architecture) to bridge gaps between business objectives and scalable solutions. Proven track record in mentoring 100+ member teams, designing CRN 5-star programs, and pioneering AI/ML platforms (Agentforce, Data Cloud) that deliver 30%+ operational efficiency.

Core Leadership Strengths

Practice Leadership & Revenue Growth

  • Established two Salesforce practices, increasing ARR from zero to $ 2 M and securing Fortune 500 clients.
  • Collaborated with Salesforce Account Executives to close deals exceeding $5 M and expand accounts by 30%.
  • Launched "Salesforce Academy, " which reduced resourcing costs by 30% and bench time by 50%.

Enterprise Architecture & Innovation

  • Designed 50+ solutions with 60% faster deployment via reusable frameworks.

  • Pioneered AI/ML integrations, including Einstein Vision, NLP chatbots, and Agentforce bots, to address client challenges effectively.

Operational Excellence

  • Migrated 15+ legacy systems to cloud (Salesforce/Azure), customer saving $1M/year.

  • Scaled offshore and nearshore teams (India/LATAM), reducing costs by 40% with 90%+ CSAT.

Technical Leadership

  • Spearheaded architecture reviews and code quality initiatives (e.g., CI/CD pipelines, SonarQube integration) while maintaining hands-on involvement in critical POCs.

Work Experience

Feb-2023Till Date

Director of Solutions Architecture - Salesforce (CRM)

Company: Prudent Globaltech Solutions Pvt. Ltd.

Revenue & Growth

  • Scaled practice to $4.5M ARR (+180% revenue) by leading presales and GTM strategies (25% faster sales cycles).

Operational Excellence

  • Designed SDLC/Agile processes, cutting project delivery time by 30% and defects by 40%.

  • Launched Salesforce Academy, reducing bench time by 50% and resourcing costs by 30%.

Technical Leadership

  • Architected 50+ solutions (CPQ, FSL, Data Cloud) with 60% faster deployment via reusable frameworks.

  • Player-coach: Resolved 30+ coding bottlenecks, ensuring 95% on-time delivery.

Sep-2022Jan-2023

Solution Architect - Consulting Architect

Company: Prudent Globaltech Solutions Pvt. Ltd.

Project Rescue & Revenue Expansion

  • Turnaround Leadership: Stepped in during a sabbatical to rescue a stalled $1M enterprise project, assuming end-to-end ownership of solution design, stakeholder alignment, and delivery execution.

  • Strategic Deal Expansion: Tripled contract value to $3M by:

    • Redefining the SOW to align with the client’s ROI goals.

    • Identifying upsell opportunities in FSL, Titan, CPQ, Salesforce Manufacturing Cloud, and MuleSoft integrations.

Solution Design & Execution

  • Discovery & Governance: Led 10+ cross-functional workshops; delivered BRD, FRD, and TE20 to formalize requirements and mitigate scope risks.

  • Scalable Architecture: Designed a future-proof solution leveraging Salesforce (CPQ, FSL, Service Cloud, Sales Cloud, Manufacturing Cloud) and MuleSoft, reducing long-term customization costs by 30%.

Operational Excellence

  • Scope & Quality Control: Implemented change governance and QA checkpoints, preventing $150K+ in scope creep and ensuring on-time delivery.

  • Client Success: Acted as the primary technical advisor, achieving 95% satisfaction and securing a follow-on engagement for phase two.

July-2021Sep-2022

Director of Solutions Architecture - Salesforce (CRM)

Company: Royal Cyber Inc.

Practice Leadership & Revenue Growth

  • Practice Scaling: Transformed the Salesforce CRM practice into a $3.8M ARR business (+150% growth) by:

    • Leading presales for 7 Fortune 500 clients, closing deals with 20% faster cycles via standardized demo frameworks.

    • Developing custom CPQ solutions for manufacturing clients, driving $1.2M in incremental revenue.

  • GTM Innovation: Launched Healthcare and Manufacturing Starter Packs, reducing MVP timelines by 40% and winning 3 new logos.

Technical Excellence & Delivery

  • Scalable Solutions: Architected 35+ solutions (CPQ, FSL, Marketing Cloud) using reusable components, cutting deployment time by 50%.

  • Player-Coach Leadership: Resolved 25+ critical issues (Apex, MuleSoft) and personally coded high-impact features (e.g., SAP-Salesforce RMA integration), ensuring 90% on-time delivery.

Operational Impact

  • Process Efficiency: Implemented Agile/DevOps pipelines, reducing defects by 35% and enabling twice-monthly releases.

  • Team Upskilling: Mentored 50+ team members through tailored certification paths (Salesforce/MuleSoft), reducing bench time by 45% and improving project staffing efficiency.

Jan-2020July-2021

Associate Director of Solutions Architecture - Salesforce (CRM)

Company: Eternus Solutions Pvt. Ltd.

Business Transformation & Revenue Growth

  • Practice Evolution: Shifted company focus from staff augmentation to implementation services, converting 5+ staffing engagements into full-scale projects/PODs worth $2.2M ARR.

  • Presales Leadership: Leveraged dual ERP+CRM expertise to win 8 new projects in manufacturing and healthcare, expanding account revenue by 40%.

Technical Delivery & Innovation

  • Solution Architecture: Designed 25+ Salesforce solutions (CPQ, Service Cloud) with Oracle EBS integrations, reducing custom development costs by 35%.

  • Player-Coach Model: Resolved 20+ critical path issues (Apex, MuleSoft) while mentoring teams on low-code best practices.

Operational Excellence

  • Performance-Linked Upskilling:

    • Launched revenue-linked appraisal system, tying developer compensation to project profitability (resulting in 25% higher retention).

    • Trained 30+ freshers through a 12-week Salesforce bootcamp, reducing onboarding time by 50%.

  • Process Optimization: Implemented hybrid Agile-Waterfall for complex ERP-CRM projects, improving delivery predictability by 30%.

Mar-2018Jan-2020

Solution Architect ERP & CRM

Company: TRUGlobal Inc.
Nov-2016Feb-2018

ERP & CRM Architect / Technical Manager

Company: ATIDIV India Pvt. Ltd.
Dec-2014Nov-2016

Sr. Application Analyst / Leader

Company: VIAVI Solutions Inc.
Feb-2011Dec-2014

Sr. Technical Analyst - 2

Company: Oracle Corporation
June-2009Feb-2011

Technical Analyst 1

Company: HP Inc.

Professional Synopsis

Salesforce:

    • Designed and created solutions for the HVAC industry. These solutions cover various aspects such as sales, CPQ, service, manufacturing processes, delivery processes, FSL, invoicing, and many more.
    • Designed & Architect Solution for the MLM industry to use Salesforce as their Backend and the following stack: Sales Cloud, Service Cloud, Experience Cloud, MailChimp, Zapier, and Salesforce Digital Experience.
    • Designed a Solution with the Data Engineering team to migrate data from one Salesforce Org to another.
    • Designed & Architected a Solution for Salesforce CPQ to add products & Configure Dynamically.
    • Designed & Architected a Solution for the Recruitment industry using Salesforce Sales & Experience Cloud with a no-code or low-code approach and the ability to read CVs using Salesforce Einstein Vision and populate data in their respective fields.
    • Designed Order Management with RMA in Salesforce.
    • Designed Payment Processor integration within Salesforce.
    • Design Integration with SAP to send RMA orders from Salesforce to SAP to create a Credit Memo.
    • Configure the Quote template and send for eSignature using Conga, Form Titan, etc.
    • Design Integration with OneSource to calculate tax on a Salesforce Order.
    • Manage Communication through Different Channels using Communication Preference.
    • Architect Dynamic Business Rule Configuration
    • Design Integration between GuideWire & Salesforce
    • Architect a Middleware Based on Microservices Architecture using AZURE Functions
    • Design Marketing Strategies on Salesforce Marketing Cloud
    • Design Abandoned Cart Marketing Strategies on SFMC
    • Design AMPscript for automation
    • Designing IP Warming Strategies
    • Re-Design Salesforce structure based on business needs
    • Design De-Dupe data strategies
    • Design Integration Between Oracle EDW & Salesforce using MuleSoft (Odata Connector)
    • PoC Implementation of OmniStudio to Connect GuideWire & Salesforce

Oracle:

    • Oracle & Other Legacy Application Upgrade Project Enterprise Architect
    • Implemented Oracle ASCP & AME for eBusiness Suite Product
    • Implemented RevPro in conjunction with Oracle EBS to improve Revenue Recognition
    • OTM upgrade from 5.4 to 6.3.6
    • Database upgrade from 10.2 to 11.5
    • Written multiple Automation Programs in Oracle EBS
    • Designed a custom solution for AMEX & Master Card transaction interface.
    • Written AMEX & Master Card Payment Processor Script
    • Written File Compression Algorithm got Oracle OTM BI Reports
    • Designed a custom automated Invoice delivery using XML Bursting.
    • Designed and implemented the data conversion methodology and programs to bring Installed Base (IB) instances (software licenses) and Service Contracts (SCs) (service agreements and maintenance) from Oracle 11i to R12 application.
    • Lead for implementing Oracle Fusion Applications - HCM & CPQ.
    • Subject Matter Expert (SME) regarding source code configuration management, process engineering, change management, and parallel development, Quality Center.
    • Implemented Auto Lockbox for a couple of OU in Oracle EBS
    • Designed Oracle OM workflow to be able to handle Digital Key Processing process.
    • Developed an automated flow called Digital Key Processing (DKP) where the customer receives license keys automatically, using Oracle workflow & PLSQL.
    • Developed Monitoring Dashboard using Oracle APEX for the support team to be able to monitor during MEC, QEC & YEC proactively
    • Oracle CRM support (Quoting, Service Contracts, IB, RMA, TCA)
    • Oracle CRM integration support with SFDC and other legacy applications.
    • Install Base instance conversion into IB
    • Developed a couple ofinbound& outbound interfaces between RevPro & Oracle EBS
    • Developed Automation Testing Script using OATS
    • Was Development Lead for Oracle Development Division for products such as,
        • eBusiness Suite (11i, R12, Fusion)
        • Oracle Web Applications Desktop Integrator (Web-ADI)
        • Database (9i, 10g, 11g)
        • Oracle Transportation Management (OTM) (Version 5 & 6)
        • Global Trade Management (GTM) 
        • Oracle Cloud
        • Oracle Business Process Management (BPM)
        • Oracle Commerce Cloud
        • Hyperion
        • Oracle Financial Analyzer
        • Oracle BI (OBIEE)
        • Oracle Application Testing Suite (OATS)
        • Oracle Service-Oriented Architecture (SOA)
        • Oracle APEX
        • Shell & Bash Script
        • XML Bursting

Other Technologies:

    • Designed Printed Circuit Boards.
    • Performed BBT testing on designed and printed PCB.
    • HIPAA Compliance implementation plan.
    • Design the whole application on Oracle Cloud to analyze Patient Data & analyze X-Ray analog & digital o/p
    • Solution & Designed Governance, Risk & Compliance Applications on AWS
    • Threat Model analysis and suggest corrective measures.
    • Implementing CI/CD.
    • Developed Automation Testing Scripts in HP QTP & LoadRunner
    • Designed & Implemented Kofax MarkView in Integration with Oracle EBS R12.
    • ATIDIV - ONE Apps (Oracle Cloud Based ERP System for Venture Capitalist, Built on SPRING MVC)
    • Venture Capitalist Portal to process all the Seed funding requests
    • Designed Bio-Metric Data Analysis System
    • Designed & Managed Magneto implementation team for a B2B & B2C clothing merchandise company.
    • Other technologies that I'm well-versed with,
        • HP QTP
        • HP QC
        • HP LoadRunner
        • Linux
        • Java
        • Kofax MarkView
        • AZURE
        • AWS
        • VMware
        • RevPro
        • Designed Printed Circuit Boards