Vishwamber Shetty
Director of Solutions Architecture - Salesforce (CRM)
- 988-652-5888
- Hyderabad, IN
- vishwamber.shetty@gmail.com
Transformational technology leader with 15+ years of experience driving enterprise-scale digital transformation (Salesforce, Oracle, AWS, AZURE) and owning P&L for practices exceeding $5 M. Combines C-suite strategic vision with hands-on technical expertise (e.g., coding in Apex, Python, or microservices architecture) to bridge gaps between business objectives and scalable solutions. Proven track record in mentoring 100+ member teams, designing CRN 5-star programs, and pioneering AI/ML platforms (Agentforce, Data Cloud) that deliver 30%+ operational efficiency.
Practice Leadership & Revenue Growth
Launched "Salesforce Academy, " which reduced resourcing costs by 30% and bench time by 50%.
Enterprise Architecture & Innovation
Designed 50+ solutions with 60% faster deployment via reusable frameworks.
Pioneered AI/ML integrations, including Einstein Vision, NLP chatbots, and Agentforce bots, to address client challenges effectively.
Operational Excellence
Migrated 15+ legacy systems to cloud (Salesforce/Azure), customer saving $1M/year.
Scaled offshore and nearshore teams (India/LATAM), reducing costs by 40% with 90%+ CSAT.
Technical Leadership
Revenue & Growth
Scaled practice to $4.5M ARR (+180% revenue) by leading presales and GTM strategies (25% faster sales cycles).
Operational Excellence
Designed SDLC/Agile processes, cutting project delivery time by 30% and defects by 40%.
Launched Salesforce Academy, reducing bench time by 50% and resourcing costs by 30%.
Technical Leadership
Architected 50+ solutions (CPQ, FSL, Data Cloud) with 60% faster deployment via reusable frameworks.
Player-coach: Resolved 30+ coding bottlenecks, ensuring 95% on-time delivery.
Project Rescue & Revenue Expansion
Turnaround Leadership: Stepped in during a sabbatical to rescue a stalled $1M enterprise project, assuming end-to-end ownership of solution design, stakeholder alignment, and delivery execution.
Strategic Deal Expansion: Tripled contract value to $3M by:
Redefining the SOW to align with the client’s ROI goals.
Identifying upsell opportunities in FSL, Titan, CPQ, Salesforce Manufacturing Cloud, and MuleSoft integrations.
Solution Design & Execution
Discovery & Governance: Led 10+ cross-functional workshops; delivered BRD, FRD, and TE20 to formalize requirements and mitigate scope risks.
Scalable Architecture: Designed a future-proof solution leveraging Salesforce (CPQ, FSL, Service Cloud, Sales Cloud, Manufacturing Cloud) and MuleSoft, reducing long-term customization costs by 30%.
Operational Excellence
Scope & Quality Control: Implemented change governance and QA checkpoints, preventing $150K+ in scope creep and ensuring on-time delivery.
Client Success: Acted as the primary technical advisor, achieving 95% satisfaction and securing a follow-on engagement for phase two.
Practice Leadership & Revenue Growth
Practice Scaling: Transformed the Salesforce CRM practice into a $3.8M ARR business (+150% growth) by:
Leading presales for 7 Fortune 500 clients, closing deals with 20% faster cycles via standardized demo frameworks.
Developing custom CPQ solutions for manufacturing clients, driving $1.2M in incremental revenue.
GTM Innovation: Launched Healthcare and Manufacturing Starter Packs, reducing MVP timelines by 40% and winning 3 new logos.
Technical Excellence & Delivery
Scalable Solutions: Architected 35+ solutions (CPQ, FSL, Marketing Cloud) using reusable components, cutting deployment time by 50%.
Player-Coach Leadership: Resolved 25+ critical issues (Apex, MuleSoft) and personally coded high-impact features (e.g., SAP-Salesforce RMA integration), ensuring 90% on-time delivery.
Operational Impact
Process Efficiency: Implemented Agile/DevOps pipelines, reducing defects by 35% and enabling twice-monthly releases.
Team Upskilling: Mentored 50+ team members through tailored certification paths (Salesforce/MuleSoft), reducing bench time by 45% and improving project staffing efficiency.
Business Transformation & Revenue Growth
Practice Evolution: Shifted company focus from staff augmentation to implementation services, converting 5+ staffing engagements into full-scale projects/PODs worth $2.2M ARR.
Presales Leadership: Leveraged dual ERP+CRM expertise to win 8 new projects in manufacturing and healthcare, expanding account revenue by 40%.
Technical Delivery & Innovation
Solution Architecture: Designed 25+ Salesforce solutions (CPQ, Service Cloud) with Oracle EBS integrations, reducing custom development costs by 35%.
Player-Coach Model: Resolved 20+ critical path issues (Apex, MuleSoft) while mentoring teams on low-code best practices.
Operational Excellence
Performance-Linked Upskilling:
Launched revenue-linked appraisal system, tying developer compensation to project profitability (resulting in 25% higher retention).
Trained 30+ freshers through a 12-week Salesforce bootcamp, reducing onboarding time by 50%.
Process Optimization: Implemented hybrid Agile-Waterfall for complex ERP-CRM projects, improving delivery predictability by 30%.
Salesforce:
Oracle:
Other Technologies: