Vishwamber Shetty

Established and expanded an enterprise technology transformation practice, overseeing P&L, delivery, presales, vendor governance, and AI transformation across Salesforce, ServiceNow, and UiPath portfolios. Led enterprise solution design for a broad application landscape, supporting specialist team engagements across distribution, HVAC, manufacturing, real estate, maritime, healthcare and life sciences, FMCG, and financial services.

Commercial & Practice Leadership

• Grew the enterprise technology practice to over $4.5M in revenue, managing full P&L, go-to-market strategy, presales, and client delivery for Fortune 500 and mid-market clients.
• Increased a $1M at-risk client engagement to $3M by aligning the statement of work with ROI and driving upsell across FSL, CPQ, and Manufacturing Cloud, resulting in 95% executive satisfaction and a phase-two renewal.
• Established Salesforce Academy, reducing resourcing costs by 60% and bench time by 50% through development of an internal talent pipeline.

AI Transformation

• Designed and delivered 7 production AI solutions across 6 sectors. Highlights include AP invoice automation that reduced team size from 50 to 10, Agentforce contact center with 65% call deflection, and a finance-CRM natural language bridge that shortened dispute resolution from 2-4 hours to 2 minutes.
• Developed an automated testing framework for a Unity WebGL 3D digital twin application (ABS Shipping), reducing the test cycle from 3-4 hours to 15 minutes.
• Served as a strategic AI platform advisor for Salesforce, Microsoft, Oracle, and Claude API, selecting platforms based on data readiness, integration complexity, and total cost of ownership.

Fractional CTO Mandates

• Fractional CTO for Ambient, responsible for the full technology mandate over 2.5 years during a 13-company post-merger consolidation. Rationalized more than 15 systems, independently vetted over 10 vendors, and supported 650 users.
• Presented IT modernization roadmap, AI strategy, and TCO model to a 10-member board (Pathway Lending). The board approved a phased transformation including Salesforce CRM, Power Apps, Power BI, and document AI.

Operational Excellence

• Streamlined SDLC and Agile practices, reducing delivery time by 30% and defects by 40%.
• Implemented HRMS with project-revenue tracking, increasing billing accuracy by 70% and enabling real-time P&L visibility.
• Maintained 95% on-time delivery across more than 50 solutions architected with reusable frameworks, reducing deployment time by 60%.
• Built and optimized global delivery teams across India and LATAM, maintaining 90%+ CSAT.

During a planned career transition, provided independent technology advisory services and initiated a large-scale enterprise transformation mandate, later formalized under Prudent Globaltech.

• Initiated and led the Ambient post-merger IT consolidation mandate, overseeing technology rationalization across 13 independently owned companies and 650 users, all operating without standardized systems or processes.

• Achieved $2.2M ARR growth by shifting the practice from staff augmentation to full-scale implementation services.
• Delivered 40% revenue growth by securing new manufacturing and distribution projects through combined ERP and CRM expertise.

Technical Delivery & Innovation

• Designed Salesforce CPQ and Service Cloud integrated with Oracle EBS, reducing custom development costs by 35%.
• Resolved critical path issues in Apex and MuleSoft, while mentoring teams on low-code best practices.

Operational Excellence

• Implemented a hybrid Agile-Waterfall methodology for complex ERP-CRM projects, improving delivery predictability by 30%.
• Introduced appraisals linked to project profitability, increasing team retention by 25%.

Deployed internationally across the USA, Canada, and Germany to VIAVI Solutions Inc. as a trusted technology investigator and transformation owner. Directly engaged by the VIAVI CTO to diagnose and recover a failed multi-year IT transformation program. Payroll was based in India, with international deployment managed across three countries to ensure continuous program ownership.

Investigation & Fraud Discovery - VIAVI Solutions Inc.

• Engaged by the VIAVI CTO to investigate a multi-year IT transformation program delayed by over 12 months. Identified systematic director-level fraud resulting in an estimated $3–5 million in wasted program costs.
• Appointed as the sole sign-off authority for all future UAT sessions, which immediately halted further waste.

Transformation Ownership - VIAVI Solutions Inc.

• Took full ownership of program delivery for 1.5 to 2 years after the investigation, stabilizing operations and ensuring completion under direct CTO mandate.
• Acted as the single point of contact for all vendor billing, verifying scope and compliance before authorizing payments.

Technical Delivery

• Led end-to-end Oracle ERP transformations across Order Management, Installed Base, Service Contracts, RevPro, and Purchasing.
• Directed major Oracle EBS upgrades from 11i to R12, including data conversion of over 100,000 Installed Base and Service Contract records, and the clean-up of more than 80,000 error transactions.
• Designed and deployed more than 20 custom ERP components, including Digital Key Processing, Auto Lockbox, and AMEX/MasterCard payment processor integrations.
• Led the migration from Salesforce CRM to Microsoft Dynamics, managing complete data migration, process re-mapping, and user adoption across global business units.

Led enterprise architecture and technical delivery for Oracle ERP and Salesforce CRM projects, managing a cross-functional team of 50 developers and building custom platforms for venture capital and BPO operations.

Technical Leadership

• Managed and mentored a cross-functional team of 50 developers, ensuring deliverables aligned with business goals across multiple projects.
• Designed and implemented ATIDIV ONE Apps, a custom Oracle Cloud-based ERP system for venture capital operations built on Spring MVC, streamlining seed funding lifecycle management.
• Architected a Salesforce CRM-based Venture Capitalist Portal, enabling structured tracking and approval of funding requests and improving stakeholder visibility.
• Delivered a Biometric Data Analysis System integrated with HR and payroll, automating timesheet-to-payroll processing for BPO and KPO subsidiaries and significantly reducing manual errors.
• Spearheaded Magento storefront design for a dual-channel B2B and B2C apparel company, enabling seamless e-commerce experiences and scalable product management.

Assessment & Advisory

• Led IT system assessments for investment target companies, evaluating scalability, integration readiness, and ROI potential to support executive decision-making.

Led enterprise application development and delivery for Oracle ERP and Salesforce CRM, managing a 20-member cross-functional team spanning finance, sales, support, and compliance.

Technical Leadership

• Led a 20-member cross-functional team to deliver Oracle ERP, Oracle SOA, and Salesforce CRM solutions for finance, sales, support, and compliance, ensuring on-time delivery despite elevated project risk.
• Architected and delivered the VELOCITY Partner Program, integrating Oracle EBS and Salesforce CRM. Received a CRN 5-star rating for automating partner onboarding, incentive calculation, and sales alignment.
• Owned and led the Oracle EBS to Salesforce integration initiative, establishing seamless end-to-end data flow from Lead to Sales Order.
• Stabilized a delayed Oracle R12.2.4 upgrade project that had underperformed for over eight months by revamping team operations and providing on-site coordination in San Jose for 2.5 months.

Delivery & Governance

• Designed and executed a data conversion strategy to migrate over 100,000 Installed Base and Service Contract records from Oracle 11i to R12, including the clean-up of more than 80,000 error transactions.
• Served as technical architect for GRC (Governance, Risk & Compliance) platform and uPass (User Password Administration Security) system.
• Defined reconciliation strategies and designed automated recon reports for transaction auditing and compliance.
• Recognized as SME for source code configuration, change management, and SDLC process engineering

• Selected for Oracle’s disaster recovery team and trusted to resolve high-impact production issues, ensuring stability for critical Oracle EBS, OTM, and Oracle Commerce implementations.
• Led development teams for Oracle EBS, OTM, and Oracle Commerce projects, delivering scalable solutions for finance, logistics, and e-commerce modules.
• Contributed to successful Oracle ASCP and AME implementations, increasing automation in supply chain planning and approval management for enterprise clients.
• Developed Oracle-seeded Web-ADI components and advanced BI Publisher/OBIEE reports for Oracle EBS R12, improving financial reporting accuracy and efficiency.
• Implemented automated testing frameworks with Oracle Application Testing Suite (OATS), HP QTP, and LoadRunner, reducing manual testing time by over 40%.