Wen-Chi Cheng

• Facilitate a variety of library programming, such as computer technology program, STEAM programs, children's art & craft programs, passive programs, pop-up programs, and manage book displays
• Reference HCPLC online databases and government resources at reference desk and on the phone
• Train colleagues on database usage, technology equipment, and A/V systems
• Create training materials, including hangouts, step-by-step tutorials, and PowerPoint presentation
• Troubleshoot office equipment, handheld devices, and online downloadable in person and through the phone
• Collaborate with IT department for system-wide hardware and software update
• Perform reference interview techniques in person and through the phone to define patrons' needs and issues in order to solve problems and offer solutions

• Utilize research skills on multiple databases and sites to reference on any subjects and topics
• Supervise daily operation and improving workflow
• Work as a passport acceptance agent
• Provide stellar customer service to internal and external customers

• Train new team members on all library systems and processes
• Greet and assist patrons with reference concerns by using databases, Internet, and with the physical collection
• Provided program support including tracking statistics

• Perform basic circulation duties including checking in and out materials
• Manage and update patron's accounts
• Collect money for fines, lost or damaged items, and sale of used books
• Shelve books and media
• Assist patrons with questions concerning basic technology and digital devices

• Apply SWOT analysis on B2B exhibitor booth at industry fairs four times a year to gain leads; and follow-up with leads
• Demonstrate quality of products and value of client service - increased new clients based by 12%

• Analyze consumers' potential needs and interests monthly by matching merchant products to the appropriate market and quotation
• Create quotation for a variety of markets based on product material used and regions - review and revise quotation twice a year based on raw material price fluctuation or order quantity

• Create expense reports in Excel with charts and Excel formulas
• Assist with travel documents, including itinerary, AVIS, and hotels reservation printouts
• Collect 30 staff time cards bi-weekly

Master of Arts in Instructional /Educational Design Technology, K-12 Aug 2009
University of Central Florida Orlando, Florida
worked 20 hours weekly

Bachelor of Arts in Applied Foreign Language May 2005
Southern Taiwan University of Technology Tai-nan, Taiwan
working 20 hours weekly
Additional education: International Trade and ESOL