Director of Operations
Powell Medical Equipment
Manage daily operations of Pediatric Durable Medical Equipment facility; to include all staffing, administrative, and patient engagement. Changing industries, it was imperative to quickly learn DME, HIPAA, Coding, and Diagnosis basics to adequately provide leadership and support to experienced clinicians, technicians, billing and clerical personnel. Directly oversee financial reporting, accounts payable, and revenue forecasting. Ensure that team accurately codes, bills, and collects from Medicaid, Medicare, and Private/Primary Insurance. Utilize customer service background to effectively communicate with patient families, therapists, and case managers throughout the process; from initial evaluation to equipment delivery.