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Summary

Driven service-minded professional with more than 8 years of experience in all aspects of restaurant operations comprised of both front and back of house operations. Recognized for consistently delivering and leading others in service excellence through proactively anticipating and responding to guest needs. Proven capacity to manage all aspects of business including quality control, purchasing, financial accounting and reporting. Leverages theoretical knowledge in practical situations as evidenced by the successful establishment of own company while attending college. Strengths include communication, service delivery and development and operational management. 

Core Competencies

  •  Customer Service Delivery
  • Product & Quality Control
  • Purchasing & Inventory Control
  • Staff Scheduling
  • F&B Operations
  • Regulatory & Safety Compliance
  • Cost Controls
  • Financial Management
  • Cost Controls
  • Vendor/Supplier Relations
  • Business Development
  • Team Leadership

Work experience

20152015-07

Personal Banker

Bank of China, Dalian Yuanyang Fengjing Community Sub
Internship-Personal Banker-branch Prepared documentation, maintained and created data files with online banking system. Analyzed approximately 3 loan requests every day by examining credit record, and by interviewing clients and by researching real estates and cars on site, efficiently reducing risks of loan defaults. Upheld bank security policies and procedures in all conducted business.
20142014-07

Intern

Dalian Squirrel E-Commerce Ltd
Internship-Sales. Developed approximately 2 new stores and maintained 5 corporate stores everyday. Success in building trust and collaborating with 90% CVS owners. Collaborated with Tech department to develop an app by making consistent modifications on designs. Suggested CVS owners to provide home delivery and package transfer service to increase productivity. Identified the causes of failure and helped to prevent the potential threats..

Education

B.A

Soochow University
20152015

Bond University