Download PDF

Multi-skilled IT with 6+ years of experience in application and Technical Support, I can adapt to various work forms and requirements with ease. I'm often faced with new tasks and challenges and they're always fun to take head-on.

Analyzed and controlled and provided technical suggestions to prospects and extremely capable with proven ability to ensure the smooth operation of information and communication technology systems and the provision of information technology services that improve the efficiency and performance of the company. in addition to hardware and software testing, network, technical support.

I look forward to a new position to building a professional career, sharpen my skills and get a new experience with organizations that best provides me with a learning environment and growth opportunities that will make the best use of my existing skills & experiences also further my personal development and added new value to the company

Business Skills

Microsoft Office, Windows Server, PHP, C#, HTML5, CCTV, Mac OS X, Linux, VOIP, IQMS, Cisco Switch And Access Points, Network Administration, Web Design and Data Analysis, 

Work History

Jan 2021Present

IT Operations Supervisor and Data Validation & Analysis(Power BI)

GK Auto (MG Iraq)
  • Understand business requirements in the BI context and design data models to convert raw data to meaningful insights.
  • Create dashboards and visual interactive reports using Power BI.
  • Identify KPIs with clear objectives and monitor them consistently.
  • Analyze data and present it through reports that can help in decision-making.
  • Meeting both technical and consumer needs. Staying abreast of developments in web applications and programming languages.
  • Overseeing the annual IT budget and ensuring cost-effectiveness. Monitoring daily operations, including server hardware, software, and operating systems.
  • Coordinating technology installations, upgrades, and maintenance. Selecting and purchasing new and replacement hardware and software, when necessary.
  • Assuring all IT activities are performed within the parameters of applicable laws, codes, and regulations.
  • Performing tests and troubleshooting, as well as quality assurance.
  • Implementing safety procedures and data recovery plans.
  • Recruiting, training, and evaluating staff members.
  • Developing user manuals, as well as policies, procedures, and safety protocols.
  • Collaborating with other departments and professionals in the development of IT systems.
  • Ensuring all installations, maintenance, and upgrades are carried out on schedule and to client specifications.
  • Delegating tasks and developing budgets and work schedules.
    Staying up-to-date with field advancements and ensuring the team receives refresher training as well.
Jan 2018Aug 2018

Training Development Supervisor - Shabab Program , Youth

Local NGO
  • Conducts  training needs assessment by collecting information on work procedures, workflow, and reporting
  • Maintain quality service by establishing and enforcing organization standards. assess training needs for new and existing employees
  • Organize and develop source training programs to meet specific training needs
  • liaise with subject matter experts regarding instructional design and Plans public relations programs.
  • Communicates the company strategies and issues to the management team
  • Conducts monthly training as defined by the training matrix.
  • Develops and monitors spending against the departmental budget.
  • Evaluate training efficiency and business impact through formalized metrics.
Jun 2017Jan 2018

Senior Training And Development Specialist

Local NGO
  • Develop a schedule to assess training needs
  • Conduct IT, life, management, and Marketing skills gap analyses
  • Design technical manuals using simple language
  • Conduct role-specific training on tools and programs each team uses daily
  • Apply educational methods to engage trainees
  • Train new employees on the proper use of hardware and software
  • Evaluate the effectiveness of each educational session
  • Maintain updated records of training materials
Jul 2016Mar 2017

IT Help Desk - Part Time

OSC - Optimal Solutions Company
  • Responding to client support queries.
  • Providing support in person, over the phone, or via remote access.
  • Diagnosing issues with computer software, peripherals, and hardware.
  • Running software diagnostic tools and physically inspecting hardware systems.
  • Installing and upgrading hardware and software systems.
Jun 2014Jan 2015

Internship - Technical Support Specialist

SAWA ISP
  • Interact with customers to provide and process information in response to inquiries, concerns, and
    requests about services and troubleshooting.
  • Installation and maintenance of Internet equipment
  • Responsible for technical troubleshooting and programming.
  • Work with the supervisor on special projects as the need arises.

Education

Certification

Dec - 2021

Google Data Analytics Professional Certificate

Google
  • Process Data from Dirty to Clean
  • Google Data Analytics Capstone: Complete a Case Study
  • Data Analysis with R Programming
  • Share Data Through the Art of Visualization
  • Analyze Data to Answer Questions
  • Prepare Data for Exploration
  • Ask Questions to Make Data-Driven Decisions
  • Foundations: Data, Data, Everywhere
April 2020.

Google IT Support Professional Certificate - A+ Certification

Google

After completing five courses, developed by Google, that include hands-on, practice-based assessments and are designed to prepare them for entry-level roles in IT support. Competent in foundational skills, including troubleshooting and customer service, networking, operating systems, system administration, and security.

March 2020

Customer-Centric IT Strategy

Coursera

Use the Business Model Canvas to focus your company strategy and facilitate buy-in from stakeholders
Translate your work on the Canvas to specific charters in IT
Rapidly prototype strategically-aligned processes for implementation within your IT infrastructure

Soft Skills

Communication, Leadership, Management,  Multitasking.

Customer Service, Teamwork, Organization Working under pressure

Time Management, Analytical Skills

Courses

  • Data Analysis and Power BI
  • Search Engine Optimization (SEO)
  • Search Engine Marketing (SEM)
  • Introduction to G Suite
  • Professional Customer Service
  • Web Design and Development (PHP , ASP.net - WordPress )

Languages

  • Arabic: Native Language
  • English: Very Good

References

Mr.Ahmed Elnouri

Managing Director - GK & GQ Auto

Mobile : +1(647)5426752

Mobile : +9647717673843

Email : ahmed.elnouri@Ghabbour.com